We are looking for an experienced Head of Global Customer Success , who thrives on pushing the ... needs, providing a concierge service to all. A critical part of this role is leading the ...
We are looking for an experienced Head of Global Customer Success , who thrives on pushing the ... needs, providing a concierge service to all. A critical part of this role is leading the ...
We are looking for an experienced Head of Global Customer Success , who thrives on pushing the ... needs, providing a concierge service to all. A critical part of this role is leading the ...
We are looking for an experienced Head of Global Customer Success , who thrives on pushing the ... needs, providing a concierge service to all. A critical part of this role is leading the ...
... Head Trail at Constitution Lakes presents a distinctive outdoor experience for those seeking ... Concierge support with a dedicated clinician deployment specialist * Digital hub for assignment ...
New
Quick apply
... Head Trail at Constitution Lakes presents a distinctive outdoor experience for those seeking ... Concierge support with a dedicated clinician deployment specialist * Digital hub for assignment ...
New
... Head Trail at Constitution Lakes presents a distinctive outdoor experience for those seeking ... Concierge support with a dedicated clinician deployment specialist * Digital hub for assignment ...
New
... Head Trail at Constitution Lakes presents a distinctive outdoor experience for those seeking ... Concierge support with a dedicated clinician deployment specialist * Digital hub for assignment ...
New
... Head Trail at Constitution Lakes presents a distinctive outdoor experience for those seeking ... Concierge support with a dedicated clinician deployment specialist * Digital hub for assignment ...
New
... Head Trail at Constitution Lakes presents a distinctive outdoor experience for those seeking ... Concierge support with a dedicated clinician deployment specialist * Digital hub for assignment ...
New
Reach over your head with 10-25 lb loads * Climb stairs with loads up to 50 lbs * Walk and stand ... Monday - Friday: 2:00 pm - 10:00 pm Pay rate: $19.57 We are looking for reliable concierge-level ...
Reach over your head with 10-25 lb loads * Climb stairs with loads up to 50 lbs * Walk and stand ... Monday - Friday: 2:00 pm - 10:00 pm Pay rate: $19.57 We are looking for reliable concierge-level ...
Under the direction of the head of the department, the RAD Tech will maintain an orderly room and ... offers concierge, membership-based access to virtual primary care, urgent care, mental health ...
Under the direction of the head of the department, the RAD Tech will maintain an orderly room and ... offers concierge, membership-based access to virtual primary care, urgent care, mental health ...
Under the direction of the head of the department, the RAD Tech will maintain an orderly room and ... offers concierge, membership-based access to virtual primary care, urgent care, mental health ...
Under the direction of the head of the department, the RAD Tech will maintain an orderly room and ... offers concierge, membership-based access to virtual primary care, urgent care, mental health ...
Retail Stock, Sales and Beauty Concierge - Buckhead Station Rack
Atlanta, GA · On-site
$16.45 - $17.15/hr
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. * Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Retail Stock, Sales and Beauty Concierge - Buckhead Station Rack
Atlanta, GA · On-site
$16.45 - $17.15/hr
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. * Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Retail Stock, Sales and Beauty Concierge - Buckhead Station Rack
Atlanta, GA · On-site
$16.45 - $17.15/hr
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. * Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Retail Stock, Sales and Beauty Concierge - Buckhead Station Rack
Atlanta, GA · On-site
$16.45 - $17.15/hr
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. * Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Head Concierge information
See Decatur, GA salary details
$12.20 - $14.08
20% of jobs
$15.49 is the 25th percentile. Wages below this are outliers.
$14.08 - $15.96
6% of jobs
The median wage is $17.61 / hr.
$15.96 - $17.84
27% of jobs
$17.84 - $19.71
2% of jobs
$19.71 - $21.59
0% of jobs
$21.59 - $23.47
11% of jobs
$25.07 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.35
11% of jobs
$25.35 - $27.22
1% of jobs
$27.22 - $29.10
14% of jobs
$29.10 - $30.98
2% of jobs
$30.98 - $32.86
6% of jobs
$12
$21
$32
How much do head concierge jobs pay per hour?
As of Jun 7, 2026, the average hourly pay for head concierge in Decatur, GA is $21.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $28.17 per hour, depending on experience, location, and employer.
What is the difference between Head Concierge vs Concierge?
| Aspect | Head Concierge | Concierge |
|---|---|---|
| Required Credentials | High school diploma, hospitality experience, customer service skills | High school diploma, customer service skills, hospitality experience often preferred |
| Work Environment | Luxury hotels, resorts, private clubs | Hotels, resorts, corporate buildings, luxury residences |
| Employer & Industry Usage | Typically a supervisory role within hospitality | Frontline customer service role in hospitality and service industries |
| Common Search & Comparison Intent | Understanding leadership responsibilities and career progression | Learning about entry-level duties and customer interaction |
The Head Concierge generally holds a supervisory role with added responsibilities in managing guest services, while the Concierge focuses on providing direct customer assistance. Both roles require strong customer service skills and hospitality experience, but the Head Concierge often oversees the concierge team and handles more complex guest needs. Understanding these differences helps in career planning and job search strategies within the hospitality industry.
What does a Head Concierge do?
A Head Concierge oversees the concierge team and provides exceptional guest services in hotels, luxury residences, or office buildings. They coordinate guest requests, recommend local attractions, make reservations, and ensure guests have a memorable experience. The Head Concierge also manages staff scheduling, handles VIP guests, and resolves any issues to maintain high service standards.
What are the key skills and qualifications needed to thrive as a Head Concierge, and why are they important?
To thrive as a Head Concierge, you need extensive experience in hospitality, a strong knowledge of local attractions, and organizational skills, often supported by a diploma in hospitality management or similar field. Familiarity with property management systems, reservation software, and communication tools is typically required. Exceptional interpersonal skills, discretion, and the ability to multitask make someone stand out in this position. These skills are vital for delivering outstanding guest experiences, managing staff, and handling diverse requests efficiently in a luxury hospitality environment.
What are some common challenges faced by a Head Concierge, and how can they be managed effectively?
As a Head Concierge, one common challenge is balancing the high expectations of guests with the resources and policies of the property. Managing a diverse team, staying updated on local events, and handling last-minute or unusual requests also require strong problem-solving skills. Effective communication, a well-maintained network of local contacts, and ongoing staff training are key to overcoming these challenges and delivering exceptional guest experiences.
What are the most commonly searched types of Concierge jobs in Decatur, GA? The most popular types of Concierge jobs in Decatur, GA are:
Other
Medical, Dental, Vision, Retirement, PTO
Posted 2 days ago
StubHub rating
7.0
Based on 5 frontline employees who took The Breakroom Quiz
2nd of 3 rated ticket sellers
Job description
We are looking for an experienced Head of Global Customer Success, who thrives on pushing the boundaries of the possible, to lead and transform our customer success operations in the age of AI. This role is responsible for setting the strategic direction of the customer success centers, both internal and BPO locations, building high-performing teams, and delivering exceptional customer experiences at scale. We are looking for a leader that can implement innovative, disruptive solutions to drive a paradigm shift on the quality of help we provide. We want to do support better than anyone else and have the aspiration of resolving all customer issues instantly in a way that meets their needs, providing a concierge service to all.
A critical part of this role is leading the development and execution of the AI-driven customer operations strategy - leveraging automation, conversational AI, and advanced analytics to enhance both customer and team member experiences. The ideal candidate is a forward-thinking leader who can translate emerging technologies into practical, measurable business outcomes.
Location: Hybrid (3 days in office/2 days remote) - Atlanta, GA
What You'll Do:
- Leadership & Team Development
- Lead and develop a talent dense multi-layered team (managers, supervisors, and agents), fostering a culture of feedback and accountability, innovation, and continuous improvement
- Build AI fluency within leadership layers, enabling managers to effectively adopt and lead tech-enabled workflows
- Drive change management efforts to ensure successful adoption of AI tools and new ways of working at scale
- Strategic Direction & AI Transformation
- Define and execute the long-term vision for the call centers, including a clear roadmap for AI, automation and improving the quality of human support, to drive a paradigm shift
- Identify opportunities to leverage AI to improve both quality and efficiency
- Partner with Product, Data and Engineering teams to design, pilot, and scale AI-driven solutions
- Balance automation with human interaction to ensure a seamless, high-quality customer experience
- Operational Excellence
- Oversee daily operations to ensure service levels, quality standards, and efficiency targets are consistently met and optimized
- Improve and monitor customer satisfaction metrics across both human and automated touchpoints
- Use data and AI-driven insights to optimize workflows, reduce handle times, and improve first-contact resolution.
- Continuously refine processes by integrating automation and intelligent routing.
What You've Done
- 10+ years in call center or customer operations, with 5+ years in senior leadership roles
- Demonstrated experience leading digital transformation or AI/automation initiatives in a customer support environment
- Proven ability to lead and develop large teams through change and technology adoption
- Track record of creating and successfully implementing forward thinking, innovative solutions that scale
- Strong analytical mindset with the ability to translate data into actionable strategy
- Experience providing customer service both internationally and levering BPOs is a meaningful plus
- Bachelor's degree from a top tier institution
What We Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.