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Concierge Manager Jobs in Decatur, GA (NOW HIRING)

Stratton Amenities

Lead Concierge

Atlanta, GA · On-site

$40K/yr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodations * Address resident concerns and ...

Trademark Property Company

Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

We don't just manage properties; we curate experiences. If you want a career that is as dynamic and ... A dynamic and detail-oriented Concierge at Atlantic Station is responsible for delivering ...

Trademark Property Company

Concierge

Atlanta, GA

$15 - $19.25/hr

We don't just manage properties; we curate experiences. If you want a career that is as dynamic and ... A dynamic and detail-oriented Concierge at Atlantic Station is responsible for delivering ...

ClubCorp

Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages ...

Invited Clubs

Concierge

Roswell, GA · On-site

$14.25 - $18.50/hr

This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages ...

Invited

Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages ...

Invited Clubs

Concierge

Atlanta, GA

$15 - $19.25/hr

This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages ...

ClubCorp

Concierge

Roswell, GA · On-site

$15/hr

This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages ...

Invited

Concierge

Roswell, GA · On-site

$14.25 - $18.50/hr

This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages ...

Sunriseseniorliving

Concierge

Dunwoody, GA · On-site

$15.25 - $19.75/hr

... entry Manage appointments, mail distribution, and resident rosters Monitor safety protocols ... Concierge - Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration Pay ...

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Phoenix Senior Living

Concierge

Milton, GA · On-site

$14.75 - $19/hr

The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of ...

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Concierge Manager information

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How much do concierge manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for concierge manager in Decatur, GA is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $23.94 per hour, depending on experience, location, and employer.

What does a concierge manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

What are the key skills and qualifications needed to thrive as a concierge manager?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

How does a concierge manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

How much do concierge managers make?

Concierge managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the establishment. They often oversee staff, coordinate guest services, and require strong communication and organizational skills. Salaries can vary based on the hospitality environment and additional certifications held.

Is being a concierge manager a difficult job?

Concierge managers oversee guest services and coordinate requests in hospitality settings, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle multiple tasks simultaneously.

What are the most commonly searched types of Concierge jobs in Decatur, GA?

The most popular types of Concierge jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Concierge Manager jobs?

Cities near Decatur, GA with the most Concierge Manager job openings:

Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $47,604 per year, or $22.9 per hour.

Concierge Account Manager

Hawque Protection Group

Atlanta, GA • On-site

Full-time

Retirement, PTO

Posted yesterday

New

Job description

 

HAWQUE PROTECTION GROUP

JOB DESCRIPTION - CONCIERGE ACCOUNT MANAGER


Position Title

Security Concierge Account Manager

Department

Operations

Reports To

Division Manager

Employment Status

Full-Time

Compensation

$20-$25 per hour

Work Location

Field-Based (Multi-Site Portfolio)


Position Overview

The Concierge Account Manager is a field-based operations leadership role responsible for supervising, scaling, and standardizing concierge-style security operations across multiple client locations. The role owns service quality, post order compliance, staffing stability, training consistency, and client satisfaction across the assigned concierge portfolio.

The Security Concierge Account Manager serves as the primary leader for onsite Concierge Leads and ensures every site operates consistently through coaching, audits, performance management, and strong client relationships.

During the initial launch and pilot phase of the division, this position is expected to actively work onsite at varying locations approximately one to two days per week to support process mapping, operational design, training execution, and service standard implementation. Following successful scale and operational consistency within the Atlanta market, the position will transition into a more traditional field operations account management structure with oversight responsibilities focused exclusively on concierge clients and teams.

 

Key Responsibilities

  • Concierge Leadership Across Multiple Sites: Own day-to-day execution and performance across the concierge security portfolio. Establish operational standards for appearance, customer experience, access control, reporting quality, and professionalism. Ensure each site maintains clear coverage plans, escalation procedures, and shift leadership consistency. Drive operational accountability and service excellence across locations.
  • Leadership & Team Development: Lead and manage onsite Security Concierge Leads as direct reports. Hold leaders accountable to measurable performance expectations and operational standards. Deliver coaching, recognition, corrective action, and performance management when appropriate. Conduct recurring check-ins and maintain documented action plans and follow-up. Ensure leads effectively train and develop their teams beyond routine site visits.
  • Quality Assurance & Compliance: Conduct scheduled and surprise site audits to ensure post order compliance. Review daily activity reports, incident reports, operational logs, and site documentation. Identify recurring concerns and implement corrective action plans with ownership and timelines. Ensure licensing and compliance requirements are consistently maintained.
  • Client Relationship Management: Serve as the primary operational point of contact for property management and client stakeholders. Attend client meetings and manage service concerns proactively and professionally. Communicate operational updates, staffing risks, incidents, and improvement initiatives. Maintain a service culture aligned with luxury hospitality expectations.
  • Staffing & Coverage Ownership: Partner with Scheduling and Recruiting to maintain staffing consistency. Develop and maintain bench plans for call-offs, peak demand periods, and emergency coverage. Coordinate staffing escalations and coverage approvals when necessary. Reduce turnover through strong leadership, accountability, and development.
  • Training & Onboarding: Own onboarding and readiness of new Concierge Leads. Standardize training related to front desk etiquette, access control procedures, de-escalation techniques, and reporting standards. Implement repeatable coaching tools, checklists, scripts, and shift briefing processes. Ensure refresher training occurs consistently and is documented.
  • Reporting & Performance Management: Track performance metrics and provide trend reporting to leadership. Maintain documentation for coaching, policy concerns, and corrective action plans. Deliver weekly and monthly operational summaries. Support incident investigations and after-action reviews.

 

Work Environment & Schedule

This is a field-based position requiring frequent travel between assigned client sites. Evening, weekend, and after-hours support may be required depending on staffing needs, client meetings, audits, incident response, or operational escalations.

 

Key Performance Metrics

  • Client satisfaction and retention
  • Site audit and post order compliance performance
  • Staffing stability and attendance outcomes
  • Incident reporting quality and timeliness
  • Reduction in recurring operational issues
  • Concierge Lead effectiveness and operational consistency

 

First 60-Day Success Targets

  • Building strong relationships with property management teams and onsite Concierge Leads
  • Implementing clear operating standards across sites
  • Improving audit performance and reporting quality
  • Stabilizing staffing and reducing recurring coverage gaps
  • Ensuring Concierge Leads operate independently and consistently

 

Benefits & Employee Programs

  • Paid Time Off (PTO): Accrual of up to 80 hours annually in accordance with HPG policy and eligibility rules.
  • Paid Holidays: Company-recognized paid holidays for eligible employees in accordance with HPG policy.
  • 401(k) Retirement Plan: Eligibility to participate in HPG’s 401(k) plan, currently without a company match, subject to plan terms.
  • Medical Reimbursement Program: Eligibility to participate in HPG’s Health Reimbursement Arrangement (HRA), subject to plan terms and eligibility requirements.
  • Professional Development: Access to company-supported training, certification, and skills-development opportunities, as applicable.
  • Recognition, Referral & Employee Support Programs: Eligibility for applicable recognition initiatives, referral programs, company events, and employee-support programs.

 

Employment & Role Expectations

Employment is contingent upon successful completion of all onboarding requirements, background verification, and employment eligibility documentation.

Employment with Hawque Protection Group is at-will. Either you or the Company may terminate employment at any time, with or without notice and with or without cause, subject to applicable law.