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Overnight Call Transfer Agent Jobs in Rochester, NY

... call centers, parking gatehouses, etc. What's in it for you: Location: Rochester, New York Set ... transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld ...

Overnight Call Transfer Agent information

See Rochester, NY salary details

$10

$16

$24

How much do overnight call transfer agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for overnight call transfer agent in Rochester, NY is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Overnight Call Transfer Agent vs Customer Service Representative?

AspectOvernight Call Transfer AgentCustomer Service Representative
CredentialsHigh school diploma, call center experience, communication skillsHigh school diploma, communication skills, sometimes specific industry knowledge
Work EnvironmentCall centers, remote or on-site, overnight shiftsOffice or remote, daytime or shift work
Industry UsageFinance, healthcare, tech support, customer serviceRetail, telecom, banking, general customer support

Overnight Call Transfer Agents focus on transferring calls during overnight hours, often in specialized industries like finance or healthcare. Customer Service Representatives handle a broader range of customer inquiries during regular hours. While both roles require strong communication skills and call center experience, the Overnight Call Transfer Agent typically works overnight shifts and specializes in call routing, whereas Customer Service Representatives serve customers during standard hours with a broader support scope.

What are the most commonly searched types of Call Transfer Agent jobs in Rochester, NY? The most popular types of Call Transfer Agent jobs in Rochester, NY are:
What job categories do people searching Overnight Call Transfer Agent jobs in Rochester, NY look for? The top searched job categories for Overnight Call Transfer Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Overnight Call Transfer Agent jobs? Cities near Rochester, NY with the most Overnight Call Transfer Agent job openings:
Infographic showing various Overnight Call Transfer Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

Overnight Security Mobile Patrol

GardaWorld

Rochester, NY

$20.16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago


GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

88th of 116 rated security


Job description

GardaWorld Security Services is Now Hiring a Surveillance Security Officer. Ready to suit up as a Overnight Mobile Patrol Security Guard. What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens.

Tell us about your strong observation skills with attention to detail. As a Security Officer - Surveillance, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc. What's in it for you: Location: Rochester, New York Set schedule on OVERNIGHTS - 6:00pm - 6:00am Schedule 1: Part-time - 6:00 pm to 6:00 am, Wednesday and Thursday - 24 hours Schedule 2: Full-time - 6:00 pm to 6:00 am, Sunday to Tuesday - 36 hours Hourly wage of $20.16 / hour A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options We will invest in you, covering the costs of continuing education through GardaWorld Campus Career growth opportunities at GardaWorld Uniform provided at no cost Responsibilities of Surveillance Security Guard Monitor security systems to detect any suspicious activity Document observed events and incidents, writing detailed reports Respond quickly to incidents or potential threats Conduct regular patrols to ensure the safety of the premises Control access to secure areas and verify the identities of visitors Analyze security systems to identify potential vulnerabilities or malfunctions Collaborate with law enforcement in case of serious situations or emergencies Ensure the safety and protection of individuals and property Qualifications of a Surveillance Security Guard NEW YORK STATE SECURITY LICENSE Valid Driver's License and clean MVR Be authorized to work in the U.S

Strong report writing skills Strong proficiency with technology If you have Security, Military, Law Enforcement experience - even better. In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today - this could be more than a job.

26% of our corporate employees started as frontline workers. If you're ambitious with an entrepreneurial spirit - someone who wants to be a GardaWorld Ambassador - a promising career awaits you. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you. Make sure to check out all our jobs. We also have tactical, concierge, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. CP-51-MD-0000581-2018 Apply


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