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Overnight Call Center Representative Jobs in Decatur, GA

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Manage and lead a team of call center representatives * Develop and implement strategies to improve customer service and satisfaction * Monitor and analyze call center performance metrics to identify ...

RemX

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Bilingual Call Center Representative

Sandy Springs, GA · On-site

$19/hr

Previous call center or contact center experience required. * Strong verbal communication skills with a professional and engaging phone presence. * Excellent written communication skills.

Eagle Resource Group

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Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The Bilingual Call Center Supervisor oversees a small team of 1-10 call center representatives, ensuring efficient operations and excellent customer service. Reporting directly to the Call Center ...

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Overnight Call Center Representative information

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$10

$17

$24

How much do overnight call center representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for overnight call center representative in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What is an Overnight Call Center Representative job?

An Overnight Call Center Representative handles customer inquiries, support requests, or service issues during nighttime hours. They assist customers via phone, email, or chat, ensuring a smooth customer experience outside regular business hours. This role often requires excellent communication skills, problem-solving abilities, and the ability to work independently. Representatives may work in industries like customer service, healthcare, or technical support. The goal is to provide timely assistance and maintain company standards for customer satisfaction.

What are the key skills and qualifications needed to thrive in the Overnight Call Center Representative position, and why are they important?

Thriving as an Overnight Call Center Representative requires strong communication skills, active listening, and problem-solving abilities, often paired with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer proficiency are typically necessary for this role. Patience, resilience, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for efficiently assisting customers while maintaining service quality and meeting performance targets during overnight shifts.

What type of work schedule and team environment can I expect as an Overnight Call Center Representative?

Overnight Call Center Representatives usually work late evening, overnight, or early morning shifts, often following a fixed or rotating schedule, depending on company needs. You will likely be part of a smaller, tightly-knit team covering nontraditional hours, with managers or team leads available for support. Collaboration primarily occurs online or through internal communication tools since fewer staff members are on-site. While the pace can vary, representatives often enjoy a quieter environment with the chance to handle a variety of customer inquiries. This unique schedule may also offer differential pay, flexible hours, and opportunities for advancement into supervisor or training roles.

What are the most commonly searched types of Call Center Representative jobs in Decatur, GA? The most popular types of Call Center Representative jobs in Decatur, GA are:
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What job categories do people searching Overnight Call Center Representative jobs in Decatur, GA look for? The top searched job categories for Overnight Call Center Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Overnight Call Center Representative jobs? Cities near Decatur, GA with the most Overnight Call Center Representative job openings:
Overnight Call Center Representative jobs near you

Call Center Representative - Tucker, GA

Best Foot Forward

Tucker, GA • On-site

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Job Type
Full-time
Description
In our outbound call center, Call Center Representatives will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.
Pay Rate: $18.00 per hour + overtime and bonus opportunities
Responsibilities
  • Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
  • Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
  • Ensure the security of customer information and regularly update reports.
  • Understand state and federal laws about HIPPA and skip-tracing activities.
  • Performs other related duties as required.

Requirements
  • Has prior call center, collections, or skip tracing experience/knowledge (preferred).
  • Speaks fluent English and Spanish or other language.
  • Demonstrates excellent written and verbal communication skills.
  • Maintains strong computer skills and is proficient in Microsoft Office or related software/databases is a must.
  • Exhibits integrity and discretion in handling confidential medical information.
  • Is a team player with a strong work ethic and a positive attitude.
  • Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
  • Can pass a background check and drug screening (positive THC tests will not disqualify employment).

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Salary Description
$18 + OT & Bonus Opportunities

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