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Overnight Call Center Analyst Jobs (NOW HIRING)

Makpar

Service Center Analyst

C or Denver, CO. • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred. • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 ...

iQuasar LLC

Service Center Analyst

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

Apexon

Porter Call Center Operations Analyst

Plano, TX

$13.75 - $17/hr

We enable #HumanFirstDIGITAL Exp -6+yrs Porter Call Center Operations Analyst Digital the DE for Analytics) being asked to be onsite in the Florida call center. Porter- Business Analyst (Analytics ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

iQuasar LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

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How much do overnight call center analyst jobs pay per year?

As of Jun 10, 2026, the average yearly pay for overnight call center analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Call Center Analyst jobs? The most popular types of Call Center Analyst jobs are:
Overnight Call Center Analyst jobs near you
Infographic showing various Overnight Call Center Analyst job openings in the United States as of June 2026, with employment types broken down into 45% Full Time, 40% Part Time, and 15% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.
Service Center Analyst

Service Center Analyst

Makpar

Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary:
Makpar is a comprehensive professional and technical solutions provider for the Federal government, and they are seeking a Service Center Analyst to join their growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications, primarily over the phone and through electronic communications.
Responsibilities:
• Handling incoming phone requests from customers
• Handling incoming electronic requests (Chat, Email, and Fax) from customers
• Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
• Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
• Researching customer requests to ensure accurate information and resolutions are provided
• Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
• Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
• Creating, updating, and retiring service center knowledge documentation
• Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Qualifications:
Required:
• High school diploma or equivalent required; Bachelor's degree preferred.
• Must reside within an hour’s commute of Washington, D.C or Denver, CO.
• Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
• HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire.
• Strong critical thinking abilities.
• Excellent active listening and communication skills.
• Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
• This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain.
Preferred:
• Bachelor's degree preferred.
• Experience in a service desk or call center environment preferred.
• Familiarity with BMC Remedy Service Management preferred.
• Experience providing technical support for any Human Resource based IT applications preferred.
Company:
Makpar provides cutting-edge technology in product development, big data, and analytics. Founded in 2008, the company is headquartered in Leesburg, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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