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Outside Customer Service Jobs (NOW HIRING)

Construction Resources

Outside Sales Associate

Decatur, GA · On-site

$58K - $75K/yr

Conduct sales presentation of products and services to customers * Develop and maintain ... Outside Customer Service Essential Functions & Responsibilities * Work with national account ...

Green Acres Lawn Care

Outside Sales CSR

Belvidere, IL · On-site

Your experience, customer service, work ethic and ability to take on new tasks will determine your ... This position requires time spent in and outside of the office. * Type and send sales letters ...

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Outside Customer Service information

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$30K

$78K

$165.5K

How much do outside customer service jobs pay per year?

As of Aug 5, 2026, the average yearly pay for outside customer service in the United States is $78,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an outside customer service representative?

To thrive as an Outside Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, mobile communication tools, and sometimes a valid driver's license are typically required. Excellent communication, adaptability, and a proactive approach help you build rapport with clients and resolve issues efficiently in the field. These skills are crucial for delivering exceptional service, retaining customers, and representing the company positively during face-to-face interactions.

What is an outside customer service representative?

An Outside Customer Service representative is a professional who interacts with customers outside of a traditional office or store setting, often visiting clients at their locations to provide support, resolve issues, and maintain strong relationships. Their responsibilities typically include addressing customer concerns, ensuring satisfaction with products or services, and sometimes managing accounts or sales. This role often requires travel, strong communication skills, and the ability to work independently. By building rapport with clients face-to-face, they help companies retain customers and grow their business.

What are some typical challenges faced by outside customer service representatives, and how can they be managed?

Outside Customer Service representatives often encounter challenges such as navigating unpredictable weather, managing a dynamic schedule, and addressing customer concerns on-site. Adapting to changing environments and maintaining effective communication with both customers and the internal team are essential. Building strong organizational skills, staying proactive in problem-solving, and using mobile technology to coordinate tasks can help manage these challenges effectively while delivering excellent service.

What is the difference between Outside Customer Service vs Inside Customer Service?

AspectOutside Customer ServiceInside Customer Service
Work EnvironmentField locations, client sites, on-site visitsOffice, call center, or retail store
Customer InteractionFace-to-face, in-personPhone, email, or online chat
Required SkillsCommunication, problem-solving, mobilityCommunication, technical knowledge, multitasking
CertificationsOften similar, e.g., customer service or industry-specific certificationsSimilar certifications, depending on industry

Outside Customer Service involves direct, face-to-face interactions at client locations or field sites, requiring mobility and in-person communication skills. Inside Customer Service typically occurs within an office or call center, focusing on remote communication channels. Both roles demand strong customer service skills and often similar certifications, but differ mainly in work environment and interaction style.

More about Outside Customer Service jobs
What job categories do people searching Outside Customer Service jobs look for? The top searched job categories for Outside Customer Service jobs are:
Outside Customer Service jobs near you
Infographic showing various Outside Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $78,042 per year, or $37.5 per hour.

Outside Sales Representative Apprentice

Tops & Trends

Kernersville, NC • On-site

Other

Medical, Dental, PTO

Re-posted 14 days ago

Job description

Salary: $16-up based on exp.

About our Company:

Tops and Trends founded in 1977 is recognized as one of the leading automotive restyling and repair operations in the country. Weprovide automotive dealerships, repair facilities and retail consumers a comprehensive array of parts, installation and repair services. Products include leather interiors, power sunroofs, truck accessories, vehicle electronics, fleet up-fits, convertible tops, window tinting, graphics and more. Tops and Trendsrepresents the most respected suppliers and manufacturers in the marketplace and are known for providing only the highest level of customer service and craftsmanship.


We attract and retain the best and brightest by sustaining a culture of respect and honesty and offer employees professional development, growth opportunities and industry leading compensation and benefits. Tops and Trendsrecognizes top level producers and understand our most precious assets are our employees.While we are thorough in our selection and screening process, we don't look for ninjas or superheroes. We look for employees who are reliable, practice solid teamwork, utilize common sense and good judgement.

Position and Experience:

Tops and Trends is seekinga highly enthusiastic, outgoing and motivated Outside Sales Representative Apprenticefor our Triad, NC team.Successful candidates will feel comfortable handling route sales and customer service for our established automotive dealership customer base.Our representatives are not required to cold call.Successful candidates quote and schedule work as needed, provide product and installation support, monitor dealer inventory, make suggestive selling recommendations and maintain good relationships. Candidates should be organized and efficient, possess a solid work ethic, comfortable multi-tasking and have the ability to provide high level customer service and satisfaction.


Outside Sales Representative Apprentice Responsibilities:

  • Conduct an average of (10-14) route-based appointments daily in Triad and surrounding areas
  • Ability to assess customer needs, provide quotes and schedule work
  • Lead product demonstration
  • Willingness to ask for the sale
  • Utilize CRM software to plan and record customer activity
  • Help coordinate workflows between sales and production
  • Schedule inbound and outbound vehicle deliveries
  • Perform customer service functions
  • Ability to be hands on and work in a fast-paced environment
  • Assist with quality control and final inspections


For this position, experience in outside sales is not required, but preferred. Two, (2) plus years of prior B2C, people-to-people marketing, customer service, wait staff, server, bartender or other equivalent required. If you are determined, self-motivated, and ready to take the next step in your career, we would like to talk with you.


Skills and Requirements:

  • Enthusiastic representation of our company and products
  • Effectively follow instructions and workflows
  • Ability to accept direction and coaching
  • Self-motivated with a drive to succeed
  • Highly developed interpersonal, organizational and communication skills
  • Ability to think outside of the box to solve problems
  • Basic proficiency in Microsoft and Google suites are required.
  • Looking for a career
  • Ability to work in a team setting
  • Reliable Transportation


Compensation and Team Benefits:

This is not a high-pressure commission only position but does have multiple bonus levels for those that do the job well. Our competitive compensation plan rewards those that succeed. Pay begins at $16 hour and those with experience earn more. In addition, weoffer a complete package of benefits including:


  • Medical and Dental insurance
  • Paid Holidays
  • PTO
  • 40K1and Profit Sharing
  • Advancement Opportunities
  • Extensive Training
  • Comprehensive Training
  • Social events in the form of activities, parties, and company trips
  • Hours Mon-Fri 8:00am - 6:00pm




If this career opportunity speaks to you, then we look forward to hearing from you!

Qualified applicants are provided an opportunity to participate in a pre-offer orientation program where they work alongside an Outside Customer Service Representative team member. Here they learn hands-on what the job entails and allows both parties an opportunity to determine if the position is a good fit prior to job selection.


Please note this information is meant to give you an overview of the responsibilities and benefits associated with this position. All information discussed is strictly confidential and is intended solely for the use of the applicant in understanding the aforementioned position.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Potential employees are subject to background checks. Tops and Trends is a drug free workplace. Employees must have a valid driver's license and a clean driving record.


Tops & Trends, Inc.
Asheville / Kernersville / Raleigh
www.topsandtrends.com