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Outside Customer Service Jobs (NOW HIRING)

Mativ

Customer Service Representative

Woodville, WI

$15.50 - $21/hr

Maintains a professional attitude and appearance when interacting with outside customers, service personnel and vendors * Reflect a positive can-do attitude about people, company policies and ...

Mativ

Customer Service Representative

Woodville, WI · On-site

$15.50 - $21/hr

Maintains a professional attitude and appearance when interacting with outside customers, service personnel and vendors * Reflect a positive can-do attitude about people, company policies and ...

Construction Resources

Outside Sales Associate

Norcross, GA · On-site

$56.30K - $72.70K/yr

Conduct sales presentation of products and services to customers * Develop and maintain ... Outside Customer Service Essential Functions & Responsibilities * Work with national account ...

Construction Resources

Outside Sales Associate

Decatur, GA · On-site

$58.60K - $75.70K/yr

Conduct sales presentation of products and services to customers * Develop and maintain ... Outside Customer Service Essential Functions & Responsibilities * Work with national account ...

Green Acres Lawn Care

Outside Sales CSR

Belvidere, IL · On-site

Your experience, customer service, work ethic and ability to take on new tasks will determine your ... This position requires time spent in and outside of the office. * Type and send sales letters ...

Green Acres Lawn Care

Outside Sales CSR

Belvidere, IL · On-site

Your experience, customer service, work ethic and ability to take on new tasks will determine your ... This position requires time spent in and outside of the office. * Type and send sales letters ...

ACCU Staffing Services

Customer Service

Aston, PA · On-site

$23 - $25/hr

Customer Service & Inside Sales Representative Location: Aston, PA Pay Rate: $23.00 - $25.00 an ... Coordinate with internal departments and outside sales representatives * Take customer payment ...

ACCU Staffing Services

Customer Service

Aston, PA

$23 - $25/hr

Customer Service & Inside Sales Representative Location: Aston, PA Pay Rate: $23.00 - $25.00 an ... Coordinate with internal departments and outside sales representatives * Take customer payment ...

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$78K

$165.5K

How much do outside customer service jobs pay per year?

As of Jun 4, 2026, the average yearly pay for outside customer service in the United States is $78,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Outside Customer Service Representative, and why are they important?

To thrive as an Outside Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, mobile communication tools, and sometimes a valid driver's license are typically required. Excellent communication, adaptability, and a proactive approach help you build rapport with clients and resolve issues efficiently in the field. These skills are crucial for delivering exceptional service, retaining customers, and representing the company positively during face-to-face interactions.

What are some typical challenges faced by Outside Customer Service representatives, and how can they be managed?

Outside Customer Service representatives often encounter challenges such as navigating unpredictable weather, managing a dynamic schedule, and addressing customer concerns on-site. Adapting to changing environments and maintaining effective communication with both customers and the internal team are essential. Building strong organizational skills, staying proactive in problem-solving, and using mobile technology to coordinate tasks can help manage these challenges effectively while delivering excellent service.

What is an Outside Customer Service representative?

An Outside Customer Service representative is a professional who interacts with customers outside of a traditional office or store setting, often visiting clients at their locations to provide support, resolve issues, and maintain strong relationships. Their responsibilities typically include addressing customer concerns, ensuring satisfaction with products or services, and sometimes managing accounts or sales. This role often requires travel, strong communication skills, and the ability to work independently. By building rapport with clients face-to-face, they help companies retain customers and grow their business.

What is the difference between Outside Customer Service vs Inside Customer Service?

AspectOutside Customer ServiceInside Customer Service
Work EnvironmentField locations, client sites, on-site visitsOffice, call center, or retail store
Customer InteractionFace-to-face, in-personPhone, email, or online chat
Required SkillsCommunication, problem-solving, mobilityCommunication, technical knowledge, multitasking
CertificationsOften similar, e.g., customer service or industry-specific certificationsSimilar certifications, depending on industry

Outside Customer Service involves direct, face-to-face interactions at client locations or field sites, requiring mobility and in-person communication skills. Inside Customer Service typically occurs within an office or call center, focusing on remote communication channels. Both roles demand strong customer service skills and often similar certifications, but differ mainly in work environment and interaction style.

More about Outside Customer Service jobs
What job categories do people searching Outside Customer Service jobs look for? The top searched job categories for Outside Customer Service jobs are:
Outside Customer Service jobs near you
Infographic showing various Outside Customer Service job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,042 per year, or $37.5 per hour.

Customer Service Representative

Mativ

Woodville, WI

$15.50 - $21/hr

Other

Posted 12 days ago

Mativ rating

6.6

Company rating: 6.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative
Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.
POSITION TITLE: Customer Service Representative
LOCATION: Woodville, WI
JOB DESCRIPTION:
Our Customer Support Representatives are at the center of our customer's daily activities, whether it is taking in-bound calls, trouble-shooting, entering orders, preparing quotations, working with our sales teams, or coordinating orders with our internal departments.
RESPONSIBILITIES:

  • Effectively manage customer inquiries via phone, email, chat, or in person
  • Service new and existing accounts
  • Accurately and efficiently enter orders
  • Work with the sales and engineering team to provide quotations to customers
  • Handle complaints, work with the cross functional teams to provide appropriate solutions, and follow up to ensure resolution
  • Keep records of customer interactions and resolutions in internal systems
  • Recommend products or services by asking fact finding questions
  • Expedite orders and quotations when needed
  • Manage inventory of owned or customer supplied materials
  • Take the extra mile to engage customers
  • Help production when available
Contribute to a Favorable Working Environment:
  • Establish and maintain a good working relationship with fellow employees
  • Willing to work as a team member
  • Conveys a positive attitude to co-workers
  • Maintains a professional attitude and appearance when interacting with outside customers, service personnel and vendors
  • Reflect a positive can-do attitude about people, company policies and procedures
  • Supports management decisions or disagrees in a positive, constructive manner

QUALIFICATIONS:
Education/Certifications/Experience Required:
  • 2-5 years proven customer support experience
  • High School diploma required, bachelor's degree is a plus
  • Microsoft Excel skills required
  • Customer service driven
  • Strong phone and listening skills
  • Familiarity with CRM / ERP systems and practices
  • Self-motivated and the ability to work independently with minimum supervision
  • Creative problem-solving skills
  • Excellent communication and presentation skills
  • Strong math aptitude
  • Ability to multi-task, prioritize, and manage time effectively

Note: The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.
WHAT WE OFFER
Mativ benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable.
ABOUT MATIV
Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers' most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company's two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers' products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.

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