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Outcomes Manager information

What is an outcomes manager?

An Outcomes Manager is a professional responsible for tracking, analyzing, and improving the results of programs or services, often in healthcare, education, or social services. They use data to assess whether goals are being met and help design strategies for better performance and impact. Outcomes Managers collaborate with various teams to ensure that organizational objectives are achieved efficiently and effectively. Their work is crucial for demonstrating value, securing funding, and driving continuous improvement.

What are the key skills and qualifications needed to thrive as an outcomes manager?

To thrive as an Outcomes Manager, you need expertise in data analysis, project management, and a background in healthcare or related fields, often supported by a relevant degree. Familiarity with data analytics platforms, electronic health records (EHR) systems, and quality improvement methodologies such as Six Sigma or Lean is commonly required. Strong communication, problem-solving, and leadership skills enable effective collaboration and the ability to drive organizational change. These competencies are crucial for improving patient outcomes, ensuring regulatory compliance, and achieving strategic goals within healthcare organizations.

How does an outcomes manager typically collaborate with other departments to drive organizational success?

An Outcomes Manager works closely with various departments such as clinical teams, data analysts, and leadership to ensure that organizational objectives are met. They coordinate efforts by facilitating communication, sharing performance metrics, and aligning departmental goals with broader organizational strategies. This role often involves leading cross-functional meetings, analyzing data trends, and providing feedback to improve service delivery. Effective collaboration is key to identifying barriers and implementing solutions that enhance overall outcomes.

What is the difference between Outcomes Manager vs Program Coordinator?

AspectOutcomes ManagerProgram Coordinator
Required CredentialsBachelor's degree, experience in outcomes measurement or data analysisBachelor's degree, organizational or administrative experience
Work EnvironmentData-driven, strategic planning, performance evaluationAdministrative support, event planning, program implementation
Employer & Industry UsageNonprofits, healthcare, education sectors focusing on resultsVarious sectors managing program logistics and coordination

The Outcomes Manager focuses on measuring and analyzing the results of programs to ensure goals are met, often involving data analysis and strategic planning. In contrast, the Program Coordinator handles the day-to-day operations, organizing activities, and supporting program delivery. While both roles work within similar industries, the Outcomes Manager emphasizes results assessment, whereas the Program Coordinator manages program execution.

What are the most commonly searched types of Outcomes jobs in California?

The most popular types of Outcomes jobs in California are:

What are popular job titles related to Outcomes Manager jobs in California?

For Outcomes Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Outcomes Manager jobs in California look for?

The top searched job categories for Outcomes Manager jobs in California are:

What cities in California are hiring for Outcomes Manager jobs?

Cities in California with the most Outcomes Manager job openings:

Outcomes Manager jobs near you
Infographic showing various Outcomes Manager job openings in California as of September 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Senior Medical Director - Policy & Outcomes

Inland Empire Health Plan

Rancho Cucamonga, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Inland Empire Health Plan rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

272nd of 315 rated insurance

Job description

Overview

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience!

 

Reporting to the Vice President of Health Services, the Senior Medical Director Policy & Outcomes (Sr. Medical Director - P&O) is responsible for the strategic oversight of IEHP Medical Policies and clinical leadership around member health outcomes. The Sr. Medical Director - P&O oversees the day-to-day operations as it relates to developing, executing, leading and updating guidelines, policies, clinical pathways, and communications enabling effective health outcomes, as well as effective health plan performance as per DHCS, DMHC, CMS, and CCA clinical requirements. This leader  serves as the accountable medical leader for clinical activities related to key activities including quality management, grievance and appeals, delegation oversight, and population health management. The Sr. Medical Director - P&O also works in partnership with the appropriate cross functional departments to monitor the impact of policy outcomes through regular reporting, metrics, initiatives, and other improvement activities. This position is responsible for leading regulatory audits for all its relevant domains.

 

Commitment to Quality: The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits

Perks

 

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

  • Competitive salary
  • Hybrid schedule
  • State of the art fitness center on-site
  • Medical Insurance with Dental and Vision
  • Life, short-term, and long-term disability options
  • Career advancement opportunities and professional development
  • Wellness programs that promote a healthy work-life balance
  • Flexible Spending Account - Health Care/Childcare
  • CalPERS retirement
  • 457(b) option with a contribution match
  • Paid life insurance for employees
  • Pet care insurance
Key Responsibilities
  • Lead the development and execution of creating and/or updating medical policies and procedures to align with health plan regulatory requirements. Ensure guidelines and clinical pathways are updated with best practices, along with appropriate downstream connections to utilization management, population health, and other compliance and regulatory activities
  • Lead, develop and implement clinical programs and medical policies to align with IEHP's strategic priorities in order to improve member safety, quality of care and outcomes
  • Lead clinically, through strong partnerships with other departments for activities related to member outcomes, quality improvement, grievance and appeals, and network corrective action plans. Develop and increase collaborative relationships with internal departments. Assure interdepartmental collaboration and communication with key business departments, including, but not limited to, compliance, member experience, provider relations, and claims.
  • Serve as a liaison with providers, county public health partners and oversight agencies as assigned.
  • Monitor network performance proactively to ensure adherence to policy standards. Develop and implement appropriate internal initiatives to address any issues impacting member outcomes
  • Co-leadership with the Sr. Medical Director of Health Servies to advance IEHP's Mission, Vision and Values. Work in partnership with the Senior Medical Director focusing on UM to coordinate daily huddles, develop work schedules, adherence to department metrics and KPIs, and training of medical staff.
  • Manage medical directors, as well physician reviewers, working in the domains of policy, outcomes, quality management and clinical guideline development.
  • Provide clinical direction to the Health Service team and act as a resource to all IEHP departments responsible for providing or coordinating clinical services to IEHP members.
  • Direct, implement, and/or enhance medical policy, internal policies, and job aids as it relates to member safety and quality management activities, clinical guideline development, delegation and oversight, credentialing, peer review, and compliance related activities.
  • Ensure medical decisions are rendered by qualified medical personnel, unhindered by fiscal or administrative management, with timely and appropriate use of UM criteria and guidelines.
  • Direct clinical and workflow training for medical directors and physician reviewers within their oversight.
  • Ensure medical personnel of the Plan and its delegates follow IEHP policies, protocols and rules of conduct consistent with the values of IEHP.
  • Identify gaps in policies or activities relating to member outcomes and implement strategic, effective solutions.
  • Serve as a primary point of contact for clinical, quality and performance issues for medical directors at delegated IPAs, as well as for providers in the IEHP direct network.
  • Support other departments as needed to ensure timely completion of member grievances and appeals as required for regulatory compliance.
  • Provide clinical leadership, support and/or guidance including, but not limited to, the following areas:
    • Pre-admission authorization
    • Prospective, concurrent and retrospective review
    • Inpatient case review
    • Inpatient claims reviews
    • Utilization review
    • Member case management
    • Provider incentive programs
    • Credentialing, Peer Review and Member Safety Subcommittees
    • Pharmacy and Therapeutics Subcommittee
    • NCQA Accreditation
  • Reviews State mandated benefits to ensure IEHP is in full compliance through its providers.
  • Perform any other duties as required to ensure Health Plan operations and department business needs are successful
    • Qualifications

    Education & Requirements 

    • Seven (7) years of post-residency experience in a recognized medical specialty or practice, which must have included at least (3) years of medical administrative experience required
    • Minimum of five (5) years of managed care or health plan leadership experience with proven track record of leading high performing physician teams
    • Experience working with clinical practice guidelines and evidenced based criteria sets
    • Has exposure to working with regulatory agencies
    • Medical Director for an IPA, medical group, or CA HMO highly desirable
    • Medical specialty/practice experience preferably in the state of California
    • Doctorate of Medicine from an accredited institution required
    • Certification by one (1) of the American Specialty Boards required
    • Completion of an accredited residency program required. Possession of an active, unrestricted, and unencumbered Physician's and Surgeon's Certificate issued by the State of California required
      • A physician certified in a state other than California may be employed prior to receipt of California certification provided that an application for a California physician and surgeon's certificate is filed in the state of California prior to date of appointment.

    Key Qualifications

    • Valid California Driver's License preferred
    • Possesses in depth comprehensive knowledge of:
      • Managed Care principles
      • Administrative practices and procedures (including but not limited to: credentialing and risk management, rules regulations, policies, and standards related to managed care)
      • Principles of effective supervision and organization; methods, techniques, practices, principles, and literature in the broad field of medical sciences
      • The principles of medical practice in a variety of settings (inpatient, outpatient, subacute, etc)
      • Familiarity with local healthcare organizations and/or local practice experience is preferred
    • Highly Organized, Effective Communication Skills, Microcomputer applications such as Microsoft Word, Excel, and Access. Proven execution skills
    • Assertive communicator
    • Demonstrate effective leadership of other physicians and clinical staff
    • A track record of leading with accountability is required
    • Travel within California

    Start your journey towards a thriving future with IEHP and apply TODAY!

    Work Model Location

    This position is on a hybrid work schedule. (Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA.)

    Travel within California

    Pay RangeUSD $280,841.60 - USD $393,182.40 /Yr.Employment Type: FULL_TIME

    What Inland Empire Health Plan employees say

    Pay

    Hours and flexibility

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