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Outcomes Coordinator

Reports to the Outcomes Manager

Join the Team at Cincinnati Animal CARE

At Cincinnati Animal CARE (CAC), we do work that matters.

Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education.

This work is meaningful, fast-paced, and can be challenging, but for the right person, its incredibly rewarding.

We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference.

If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, wed love to have you join us.

About the Role

We are looking for an Outcomes Coordinator to join our team and play an important role in supporting CACs mission.

In this position, you will:

• Coordinate daily operations, ensure efficient workflow and maintain high levels of customer service to maximize live outcomes for shelter animals. You will also assist in tracking and analyzing data, managing placement logistics, and ensuring alignment with organizational objectives.

This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community.

What Youll Be Responsible For

Your day-to-day may include:

• Facilitate animal placements through Adoption, Rescue, Return to Owner, or Transfer to Rescue, ensuring live outcomes with minimal shelter time.
• Oversee the accurate completion of all adoption and outcome processes, including verifying medical records, microchips, and licenses.
• Manage and maintain relationships with rescue partners, serving as the primary point of contact for the organization.
• Monitor the program's success, using data to identify areas for improvement and suggest data-driven initiatives to enhance or expand the program.
• Provide high-level customer service to visitors, adopters, and community members, handling inquiries and ensuring a positive experience.
• Coordinate the scheduling of animal showings and releases, advocating for both the customer and the animals well-being.
• Work with other departments - Medical, Behavior, Foster, Community Support, and Animal Care - to facilitate animal placements.
• Assist in monitoring and maintaining program inventory, ensuring essential supplies are stocked and managed effectively.
• Provide guidance to Outcomes Specialists, fostering a positive and collaborative work environment.
• Educate the public and promote the organizations mission, ensuring alignment with best practices and adoption philosophies.
• Support new staff and volunteers in training, ensuring adherence to department protocols and standards.
• Report any incidents or program needs promptly to the Outcomes Manager.
• Perform other duties as assigned by the Outcomes Manager or other management staff.
• Supporting additional organizational needs as they arise

What Makes Someone Successful in This Role

Were looking for someone who:

• Is passionate about CACs mission and animal welfare
• Brings a positive, team-first attitude
• Communicates openly and professionally
• Takes ownership and solves problems proactively
• Thrives in a fast-paced, ever-changing environment
• Can balance compassion with accountability
• Is dependable, adaptable, and eager to learn

Qualifications

Preferred/Required:

• Minimum of 1-2 years of experience in animal welfare or a related field; experience in placements is preferred.
• Strong understanding of basic animal behavior and progressive shelter practices.
• Proven problem-solving skills with the ability to think critically and creatively.
• Excellent communication skills, capable of engaging with diverse audiences within and outside the organization.
• Ability to manage relationships with rescue partners, staff, volunteers, and community members effectively.
• Competency in operating computers and commonly used software programs.
• Detail-oriented, capable of maintaining accurate records and adhering to established protocols.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Ability to handle challenging situations with compassion, professionalism, and diplomacy.
• Demonstrated ability to work both independently and collaboratively in a team environment.
• Adaptable and resilient, capable of handling various environmental conditions within a shelter setting.
• Valid drivers license and clean driving record preferred.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Commitment to upholding the organizations policies, procedures, and values with integrity.

Why Join CAC?

At CAC, youll be part of more than just a workplace. Youll join a team of people doing meaningful work together.

We offer:

• The opportunity to make a real difference every day
• A mission-driven, supportive team culture
• Growth and development opportunities
• Competitive benefits package
• A workplace where your work directly impacts animals and the community

Compensation & Benefits

• Pay: From $18/hour
• Retirement plan with employer match
• Health, Dental, and Vision Insurance
• Paid Time Off
• Professional Development Assistance
• Life Insurance

Working Conditions / Physical Requirements

• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to use hands to finger, handle, or operate objects, controls, or tools listed above; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• While performing the duties of this job, the employee frequently works in outside weather conditions. The employee occasionally works near moving mechanical parts; in high, precarious places; and is occasionally exposed to wet and/or humid conditions.
• The noise level in the work environment is usually moderate to high.
• Exposure and handling unvetted animals and their waste is frequent.