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Outbound Customer Service Jobs in California (NOW HIRING)

Adecco

Customer Service Call Center

El Segundo, CA · Remote

$24 - $25/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers with account inquiries, settlement-related questions, and general support needs * Accurately ...

Bill To Income

Be Seen First

Bill to Income

Costa Mesa, CA · On-site

$40K - $600K/yr

Outbound Sales Representative * Business Development Representative * Business-to-Business (B2B) Sales * Customer Service Representative * Account Manager * Sales Manager * Team Leader * Leadership ...

New

Bill To Income

Be Seen First

Bill to Income

Costa Mesa, CA · On-site

$40K - $600K/yr

Outbound Sales Representative * Business Development Representative * Business-to-Business (B2B) Sales * Customer Service Representative * Account Manager * Sales Manager * Team Leader * Leadership ...

New

Lincare Holdings

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

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Outbound Customer Service information

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How much do outbound customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for outbound customer service in California is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What does an outbound customer service do?

In an Outbound Customer Service role, your daily tasks typically include making outbound calls to existing or potential customers, following call scripts to provide information, answer questions, or promote products and services. You'll also record customer responses, input data in CRM systems, handle objections, and sometimes schedule appointments or conduct satisfaction surveys. Team collaboration is often encouraged to share effective strategies and meet group targets. The pace can be fast and goal-driven, but it offers opportunities to polish your communication skills and gain experience working with diverse customer needs.

What are the key skills and qualifications needed to thrive in outbound customer service?

To thrive as an Outbound Customer Service representative, you need strong communication skills, a persuasive approach, and proficiency in handling customer inquiries, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes basic sales training are commonly required. Persistence, active listening, and resilience to rejection are valuable soft skills that make candidates excel in this role. These competencies are crucial to effectively engage potential customers, meet performance targets, and maintain a positive company image.

What is an outbound customer service?

An Outbound Customer Service job involves making calls to customers on behalf of a company. The purpose of these calls can include sales, follow-ups, surveys, appointment setting, or customer support. Agents proactively reach out to customers rather than waiting for them to call in. Strong communication skills, patience, and problem-solving abilities are essential in this role. Companies use outbound customer service to generate leads, improve customer relationships, and provide important information.

What are the most commonly searched types of Outbound Customer Service jobs in California? The most popular types of Outbound Customer Service jobs in California are:
What are popular job titles related to Outbound Customer Service jobs in California? For Outbound Customer Service jobs in California, the most frequently searched job titles are:
What job categories do people searching Outbound Customer Service jobs in California look for? The top searched job categories for Outbound Customer Service jobs in California are:
Outbound Customer Service jobs near you
Infographic showing various Outbound Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,597 per year, or $18.1 per hour.

Customer Service Representative

Oldcastle BuildingEnvelope

Fremont, CA

$17.50 - $23.75/hr

Full-time

PTO

Posted 7 days ago

Oldcastle BuildingEnvelope rating

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

352nd of 538 rated manufacturers

Job description

Customer Service Representative - Metal (Fremont, CA)

Oldcastle BuildingEnvelope (OBE)

About OBE

Oldcastle BuildingEnvelope is a leading supplier of architectural glass, metal, and building products for some of the most impactful projects across North America. From hospitals and stadiums to universities and retail environments, our teams help shape the spaces where people live, work, learn, and play. With 6,500+ employees and 80+ facilities across five countries, your work at OBE truly matters.

Start your journey with OBE and help us build the future.

The Role

The Customer Service Representative - Metal Division (Fremont) plays a critical role in supporting the metal estimating and production teams by processing orders, coordinating hardware sourcing, and managing customer communication. This position ensures awarded quotes are accurately converted into productionready orders and helps reduce backlog within the Fremont metal department.

You will serve as a key communication link between customers, metal estimators, production, purchasing, transportation, and internal support teams.

Responsibilities

  • Process metal orders from estimating into AS400, ensuring accuracy in hardware, materials, and specifications.
  • Manage inbound and outbound customer communication via phone, email, and chat.
  • Coordinate with metal estimators, production, and purchasing to confirm lead times, vendor sourcing, and material availability.
  • Support purchasing with vendor management, min/max capacities, and hardware sourcing across multiple suppliers.
  • Monitor orders from entry through fulfillment and delivery.
  • Provide customers with order updates, delivery inquiries, and service support.
  • Maintain accurate records within AS400 and PrefWeb systems.
  • Escalate complex issues to supervisors or estimating leadership.
  • Provide coverage across staggered shifts to ensure phones are answered during operational hours.

Work Schedule (FremontSpecific)

We are looking to hire two Customer Service Representatives with staggered schedules:

  • Shift Option 1: 6:00/6:30 AM - 2:30/3:00 PM
  • Shift Option 2: 8:00 AM - 5:00 PM

Candidates must be available for the full coverage window of 6:30 AM - 5:00 PM. Preference selection will be discussed during interviews.

Qualifications

  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • 2+ years of customer service experience in manufacturing, distribution, logistics, supply chain, or similar industry.
  • Experience in order entry, vendor coordination, or purchasing support strongly preferred.
  • Strong written and verbal communication skills.
  • Experience managing customer interactions via phone and email.
  • Strong organizational and multitasking abilities.
  • Proficiency with Microsoft Office applications.
  • Ability to work in a fastpaced operational environment.
  • AS400 or ERP experience preferred
  • Industry experience in metal, glass, hardware, or related building products is a significant plus.

What OBE Offers You

  • Industrycompetitive benefits at low cost to employees.
  • Worklife balance with PTO, holidays, and floating holidays.
  • Payforperformance culture with annual raise and bonus potential.
  • Training and development to equip you for longterm success.

What Oldcastle BuildingEnvelope employees say

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Benefits

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