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Outbound Customer Service Jobs in California (NOW HIRING)

Lincare

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

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Outbound Customer Service information

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How much do outbound customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for outbound customer service in California is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What is an outbound customer service?

An Outbound Customer Service job involves making calls to customers on behalf of a company. The purpose of these calls can include sales, follow-ups, surveys, appointment setting, or customer support. Agents proactively reach out to customers rather than waiting for them to call in. Strong communication skills, patience, and problem-solving abilities are essential in this role. Companies use outbound customer service to generate leads, improve customer relationships, and provide important information.

What does an outbound customer service do?

In an Outbound Customer Service role, your daily tasks typically include making outbound calls to existing or potential customers, following call scripts to provide information, answer questions, or promote products and services. You'll also record customer responses, input data in CRM systems, handle objections, and sometimes schedule appointments or conduct satisfaction surveys. Team collaboration is often encouraged to share effective strategies and meet group targets. The pace can be fast and goal-driven, but it offers opportunities to polish your communication skills and gain experience working with diverse customer needs.

What are the key skills and qualifications needed to thrive in outbound customer service?

To thrive as an Outbound Customer Service representative, you need strong communication skills, a persuasive approach, and proficiency in handling customer inquiries, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes basic sales training are commonly required. Persistence, active listening, and resilience to rejection are valuable soft skills that make candidates excel in this role. These competencies are crucial to effectively engage potential customers, meet performance targets, and maintain a positive company image.

What are the most commonly searched types of Outbound Customer Service jobs in California?

The most popular types of Outbound Customer Service jobs in California are:

What are popular job titles related to Outbound Customer Service jobs in California?

For Outbound Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Outbound Customer Service jobs in California look for?

The top searched job categories for Outbound Customer Service jobs in California are:

Outbound Customer Service jobs near you
Infographic showing various Outbound Customer Service job openings in California as of August 2026, with employment types broken down into 52% Part Time, and 48% Temporary. Highlights an 100% In-person job distribution, with an average salary of $37,597 per year, or $18.1 per hour.

Customer Service Representative

DirectedLINK LLC

San Diego, CA

$22.53 - $32.67/hr

Full-time

Posted 7 days ago

Key responsibilities

  • Respond to customer inquiries related to toll payments, prepaid transponder accounts, toll roads, and express lanes.

  • Support customers through various communication channels, including telephone, email, in person, and mailed correspondence.

  • Maintain accurate and confidential customer account records and process account transactions such as payments and billing.

Job description

Customer Service Representative


Title: Customer Service Representative

Employment Type: 6-month temporary contract

Compensation Range: $22.53 to $32.67 per hour DOE, hourly non-exempt

Location: San Diego, CA

Work Schedule: 8:00 a.m. to 6:00 p.m.; training schedules may vary

Industry: Public Transportation and Infrastructure


Company Overview

This regional public transportation and infrastructure organization supports transportation planning, infrastructure, and roadway operations throughout the San Diego region. Its toll operations environment provides customer account and payment support associated with regional toll roads and express lanes.


Position Summary

The Customer Service Representative works in a high-volume call center environment supporting customers who use regional toll roads and express lanes. The position handles inbound customer calls and other communications related to toll payments, prepaid transponder accounts, account balances, billing, and general service questions while maintaining accurate and confidential customer records.


Key Responsibilities

  • Provide prompt, courteous, and helpful assistance to customers that results in a positive service experience.
  • Educate and inform customers about promotional offers, transponder accounts, and available services.
  • Respond to a broad range of customer inquiries related to toll payments, prepaid transponder accounts, toll roads, and express lanes.
  • Support customers by telephone, in person, through email, and through mailed correspondence.
  • Contact customers regarding toll amounts due and explain available payment options.
  • Prepare collection notices for overdue account balances.
  • Diffuse difficult customer situations and facilitate account resolution.
  • Review trips made by non-account holders to determine monthly toll charges.
  • Prepare billing statements and process customer transactions, including credit card, personal check, and cash payments.
  • Maintain accurate account information and records of customer communications using CRM software.
  • Protect the confidentiality and integrity of customer information.
  • Assemble welcome kits and account materials.
  • Refurbish and test transponders.

Required Qualifications

  • High school diploma or equivalent.
  • Two years of recent experience in a customer service environment.
  • Experience working in a high-volume professional call center environment, including answering inbound customer service calls.
  • Knowledge of effective customer service techniques.
  • Experience maintaining customer account records in an electronic database.
  • Experience researching account information and providing accurate responses to customer questions.
  • Ability to explain information clearly and concisely.
  • Experience processing account payments, including credit card and cash transactions.
  • Ability to perform mathematical calculations accurately.
  • Experience performing data entry with a high degree of speed and accuracy.
  • Knowledge of professional telephone etiquette.
  • Excellent verbal and written communication skills, including appropriate use of the English language.
  • Ability to write emails and draft routine correspondence.
  • Computer proficiency using the Microsoft Office Suite and Internet research tools.
  • Ability to successfully complete a pre-employment criminal background check and periodic background checks as a condition of ongoing employment.


Preferred Qualifications

  • Experience conducting outbound customer service calls.
  • Experience diffusing and resolving difficult or hostile customer interactions.
  • Experience with call center or CRM software applications.
  • Spanish language skills.