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Outbound Call Center Agent Jobs (NOW HIRING)

BeloForm Craft

Call Center Agent

Denver, CO

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer ... Make outbound calls to follow up on customer issues or to conduct surveys and gather feedback.

ProAxis Consulting

Call center agent

Phoenix, AZ

$15 - $20/hr

Job Title: Call Center Agent Location: Phoenix, AZ (100% Onsite) Local Candidates Preferred Job ... Key Responsibilities * Respond to inbound and outbound customer calls professionally and ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Familiarity with inbound and outbound customer service processes and phone systems. * Basic ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Familiarity with inbound and outbound customer service processes and phone systems. * Basic ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Alphabe Insight

Call Center Agent

Holland, OH

$13 - $17/hr

Position Summary We are seeking a Call Center Agent to assist customers by handling inbound and outbound communications, addressing inquiries, and providing information regarding company services.

E-Solutions

Call Center Agent

South Charleston, WV

$13 - $17.25/hr

Call Center Agent Skills: Consumer customers, Sales, Calling, Bulk calling, Retaining customer ... Handle inbound and outbound retention-related calls. * Negotiate and process save/service order ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Alphabe Insight

Call Center Agent

Oklahoma City, OK

$14 - $18.25/hr

Position Summary We are seeking a Call Center Agent to assist customers by handling inbound and outbound communications, addressing inquiries, and providing information regarding company services.

Confident Staff Solutions

Call Center Agent

Augusta, GA

$14 - $18.50/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Confident Staff Solutions

Call Center Agent

Columbus, GA

$13.50 - $17.75/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Confident Staff Solutions

Call Center Agent

Macon, GA

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

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Outbound Call Center Agent information

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$10

$17

$25

How much do outbound call center agent jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for outbound call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is outbound and inbound?

In the context of an outbound call center agent, inbound calls are customer-initiated inquiries or support requests received by the company, while outbound calls are initiated by the agent to reach potential or existing customers for sales, follow-ups, or surveys. Both types of calls require different communication skills and are common in call center environments.

What does outbound mean?

In the context of an outbound call center agent, outbound refers to calls made by agents to customers or prospects, rather than incoming calls from customers. This role involves initiating contact to promote products, gather information, or conduct surveys, often requiring good communication skills and persistence.

What is the difference between Outbound Call Center Agent vs Inbound Call Center Agent?

AspectOutbound Call Center AgentInbound Call Center Agent
Primary RoleMakes outgoing calls to prospects or customersHandles incoming calls from customers
Work EnvironmentCall centers focused on sales, marketing, or lead generationCustomer service centers, support lines
Required SkillsCommunication, persuasion, sales techniquesActive listening, problem-solving, customer service
Common CertificationsNone specific, sales or communication skills preferredCustomer service certifications often valued

Outbound Call Center Agents focus on making outgoing calls to generate sales or leads, while Inbound Call Center Agents handle incoming customer inquiries and support. Both roles require strong communication skills, but their primary functions differ, with outbound agents emphasizing sales and outreach, and inbound agents focusing on customer assistance.

What are the key skills and qualifications needed to thrive as an Outbound Call Center Agent, and why are they important?

To thrive as an Outbound Call Center Agent, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and autodialing systems is typically required. Outstanding active listening, resilience, and the ability to handle rejection set top performers apart. These skills are crucial for achieving sales targets, building customer rapport, and maintaining productivity in a dynamic call center environment.

What are outbound call center agents?

Outbound call center agents are professionals who make outgoing calls on behalf of a company, typically to promote products or services, conduct surveys, or follow up with customers. Their primary role is to reach out to potential or existing customers rather than receiving incoming calls. These agents often work in sales, telemarketing, fundraising, or customer relationship management. Strong communication skills and resilience are important for success in this role. Outbound call center agents are essential for businesses looking to expand their reach and maintain customer engagement.

Is Outbound coming to Xbox?

Outbound Call Center Agents typically do not work on gaming consoles like Xbox. Their role involves making outbound calls for customer service, sales, or surveys, often using call center software and communication skills. The question about Xbox is unrelated to the responsibilities of an outbound call center agent.

What are some common challenges faced by outbound call center agents and how can they be overcome?

Outbound call center agents often encounter challenges such as handling frequent rejections, maintaining motivation during repetitive tasks, and meeting strict performance targets. To overcome these, agents can develop resilience by focusing on positive interactions, using scripts as flexible guides rather than rigid instructions, and seeking feedback from supervisors to improve their approach. Building strong communication skills and working collaboratively with team members also helps in sharing strategies for success and maintaining a supportive work environment.

Is the Outbound game released?

The Outbound game is a video game and is not related to the role of an Outbound Call Center Agent. If you are referring to a specific game, its release status can be checked through official gaming platforms or announcements. This question does not pertain to the job responsibilities or industry of outbound call center work.
More about Outbound Call Center Agent jobs
What states have the most Outbound Call Center Agent jobs? States with the most job openings for Outbound Call Center Agent jobs include:
What job categories do people searching Outbound Call Center Agent jobs look for? The top searched job categories for Outbound Call Center Agent jobs are:
Outbound Call Center Agent jobs near you
Infographic showing various Outbound Call Center Agent job openings in the United States as of June 2026, with employment types broken down into 53% Full Time, 7% Part Time, and 40% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent

BeloForm Craft

Denver, CO

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Description

Job Title: Call Center Agent

Location: Denver, CO
Job Type: Full-time

We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service and support across various communication channels. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Answer inbound calls from customers, addressing inquiries, concerns, and requests in a professional manner.
  • Make outbound calls to follow up on customer issues or to conduct surveys and gather feedback.
  • Provide accurate information about products, services, and promotions.
  • Resolve customer complaints by providing effective solutions in a timely manner.
  • Maintain a high level of professionalism and empathy while interacting with customers.
  • Document all customer interactions accurately in the system, ensuring records are updated.
  • Meet or exceed performance targets, such as call handling time, customer satisfaction scores, and resolution rates.
  • Collaborate with team members and management to resolve complex issues and improve service quality.

Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and handle a high volume of calls effectively.
  • Comfortable using computers and various software applications.
  • Positive attitude, patience, and a customer-first approach.

Benefits
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Retirement plan options (e.g., 401(k))
  • Professional development opportunities
  • Wellness programs