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Outbound Customer Service Agent Jobs (NOW HIRING)

Customer Service | Full-Time

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent MCI is one of the fastest-growing tech-enabled business services companies ... Handle inbound and outbound calls professionally and efficiently. * Resolve customer issues on the ...

North 40 Outfitters

Customer Service Agent

Great Falls, MT · On-site

$14 - $18.75/hr

As a Customer Service Agent at North 40, your main priority is to connect with our customers and ... Experience handling inbound and outbound customer calls. * Proficiency with Microsoft Office ...

North 40 Outfitters

Customer Service Agent

Great Falls, MT · On-site

$13.50 - $18.25/hr

As a Customer Service Agent at North 40, your main priority is to connect with our customers and ... Experience handling inbound and outbound customer calls. * Proficiency with Microsoft Office ...

North40 Outfitters

Customer Service Agent

Great Falls, MT

$14 - $18.75/hr

As a Customer Service Agent at North 40, your main priority is to connect with our customers and ... Experience handling inbound and outbound customer calls. * Proficiency with Microsoft Office ...

North40 Outfitters

Customer Service Agent

Great Falls, MT · On-site

$14 - $18.75/hr

As a Customer Service Agent at North 40, your main priority is to connect with our customers and ... Experience handling inbound and outbound customer calls. * Proficiency with Microsoft Office ...

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Outbound Customer Service Agent information

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$10

$18

$26

How much do outbound customer service agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for outbound customer service agent in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Outbound Customer Service Agent vs Inbound Customer Service Representative?

FeatureOutbound Customer Service AgentInbound Customer Service Representative
Primary RoleProactively contacts customers to promote products, follow up, or resolve issuesResponds to incoming customer inquiries and provides support
Work EnvironmentCall centers, remote, or office settingsCall centers, remote, or office settings
Required SkillsCommunication, persuasion, product knowledgeCommunication, problem-solving, product knowledge
Common CertificationsCustomer service training, sales certificationsCustomer service training, communication skills

While both roles involve customer interaction, Outbound Customer Service Agents focus on proactive outreach, sales, and follow-ups, whereas Inbound Customer Service Representatives handle incoming inquiries and support requests. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What does an outbound customer service agent do?

An outbound customer service agent contacts customers proactively to follow up on products or services, resolve issues, or promote offers. They use communication tools like phone, email, or chat and require strong communication and problem-solving skills. The role often involves maintaining customer records and meeting performance targets.

What is an outbound customer service agent role?

An outbound customer service agent is responsible for proactively contacting customers via phone, email, or other communication channels to provide support, follow up on inquiries, or promote products and services. This role often requires strong communication skills, patience, and familiarity with customer relationship management (CRM) tools. Agents may work in call centers or remote environments and typically follow scripts or guidelines to ensure consistent service quality.

What cities are hiring for Outbound Customer Service Agent jobs?

Cities with the most Outbound Customer Service Agent job openings:

What states have the most Outbound Customer Service Agent jobs?

States with the most job openings for Outbound Customer Service Agent jobs include:

What are popular job titles related to Outbound Customer Service Agent jobs?

For Outbound Customer Service Agent jobs, the most frequently searched job titles are:

Outbound Customer Service Agent jobs near you
Infographic showing various Outbound Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Outbound Customer Service Agent - Flow Automotive Companies

Winston Salem, NC • On-site

Flow Automotive Companies
Automobile Dealers • 51 - 200 employees
Learn more about Flow Automotive Companiesexternal

$14.25 - $19.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Connect with customers via phone, email, chat, and text to provide information about recalls, retention offers, and service repair contract options.

  • Set and confirm high-quality appointments for vehicle service visits.

  • Use CRM and telephony systems to call and text customers, supporting lead generation and conversion.

Flow Automotive rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

69th of 160 rated car dealerships

Job description

The automotive industry is transforming and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.


We’re hiring Automotive Service Outbound Customer Service Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success. This role will be for the service department.


What You'll Do:

  • Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
  • Call Flow customers to update them on current recalls, retention offers, and service repair contract options
  • Set high-quality appointments for service visits
  • Use CRM and telephony systems to call and text customers 
  • Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
  • Meet daily/weekly/monthly performance targets
  • Work on-site in our office (not a hybrid or remote position)


Who We're Looking For:

  • A positive, goal-oriented work ethic with a desire to grow earnings through performance
  • Ability to think critically and match products or services to customer needs
  • Team player with a professional presence and proactive attitude
  • No automotive experience required – we train for success!


Why Join Flow Automotive?

  • Be part of a company that values innovation, community, and growth
  • Join a high-performance team in an industry-leading Business Development Center
  • Opportunity for career growth, leadership development, and internal promotions


Flow provides competitive earning opportunities and a comprehensive benefits plan including:


Medical, dental, and life insurance (including dependent coverage)

  • Paid time off
  • Paid volunteer time
  • State of the art fitness facility on site
  • 401(k) Retirement Plan and Financial Wellness Program
  • Thrive@Flow Wellness Program with on-site nurse
  • Employee pricing for automotive service and vehicle purchases
  • Scholarship program for children of employees


Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pre-employment drug screening is required.

Keywords to Help You Find This Job:
Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales Development Representative | Inbound/Outbound Sales | Online Car Sales | Automotive CRM | Entry-Level Sales | Appointment Setter | Personal Shopper | Customer Support | Digital Concierge | Car Dealership Jobs | Service Scheduler | Remote-Friendly Sales (if applicable) | Hospitality | Military Experience | Winston-Salem Jobs | Triad NC Jobs

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