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Outbound Call Center Agent Jobs (NOW HIRING)

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$14 - $18.25/hr

Call Center Agent (Lead Generator) Call Center Agents (Lead Generators) support our Outside/Inside ... Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...

ACR1.COM Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept : Sales & Marketing Location: In OFFICE (Sales Office ... Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center ... Handle inbound and outbound calls professionally and courteously. * Answer customer questions ...

AZ Living

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our ... The ideal candidate will be responsible for handling inbound and outbound calls, responding to ...

Horizon Point Marketing

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Familiarity with inbound and outbound customer service processes and phone systems. * Basic ...

Nexxaworks

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for managing a high volume of inbound and outbound calls, providing accurate information, resolving concerns, and maintaining detailed records of ...

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Outbound Call Center Agent information

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How much do outbound call center agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for outbound call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an outbound call center agent?

Outbound call center agents are professionals who make outgoing calls on behalf of a company, typically to promote products or services, conduct surveys, or follow up with customers. Their primary role is to reach out to potential or existing customers rather than receiving incoming calls. These agents often work in sales, telemarketing, fundraising, or customer relationship management. Strong communication skills and resilience are important for success in this role. Outbound call center agents are essential for businesses looking to expand their reach and maintain customer engagement.

What are the key skills and qualifications needed to thrive as an outbound call center agent?

To thrive as an Outbound Call Center Agent, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and autodialing systems is typically required. Outstanding active listening, resilience, and the ability to handle rejection set top performers apart. These skills are crucial for achieving sales targets, building customer rapport, and maintaining productivity in a dynamic call center environment.

What are some common challenges faced by outbound call center agents and how can they be overcome?

Outbound call center agents often encounter challenges such as handling frequent rejections, maintaining motivation during repetitive tasks, and meeting strict performance targets. To overcome these, agents can develop resilience by focusing on positive interactions, using scripts as flexible guides rather than rigid instructions, and seeking feedback from supervisors to improve their approach. Building strong communication skills and working collaboratively with team members also helps in sharing strategies for success and maintaining a supportive work environment.

What is the difference between Outbound Call Center Agent vs Inbound Call Center Agent?

AspectOutbound Call Center AgentInbound Call Center Agent
Primary RoleMakes outgoing calls to prospects or customersHandles incoming calls from customers
Work EnvironmentCall centers focused on sales, marketing, or lead generationCustomer service centers, support lines
Required SkillsCommunication, persuasion, sales techniquesActive listening, problem-solving, customer service
Common CertificationsNone specific, sales or communication skills preferredCustomer service certifications often valued

Outbound Call Center Agents focus on making outgoing calls to generate sales or leads, while Inbound Call Center Agents handle incoming customer inquiries and support. Both roles require strong communication skills, but their primary functions differ, with outbound agents emphasizing sales and outreach, and inbound agents focusing on customer assistance.

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What states have the most Outbound Call Center Agent jobs?

States with the most job openings for Outbound Call Center Agent jobs include:

What are popular job titles related to Outbound Call Center Agent jobs?

For Outbound Call Center Agent jobs, the most frequently searched job titles are:

Outbound Call Center Agent jobs near you
Infographic showing various Outbound Call Center Agent job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Collections Call Center Agent | $13/hr

Key People Key Positions

Tulsa, OK • On-site

$13/hr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Key Personnel is seeking a Collections Call Center Agent to join a busy call center in the Tulsa, OK area.

Collections Call Center Agent Pay Rate: $13/hr with unlimited bonus potential

Collections Call Center Agent Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Collections Call Center Agent Summary:

The Collections Call Center Agent is responsible for making high-volume outbound calls to individuals with unpaid court costs, including those with active warrants. This role requires a calm, professional, and relatable communication style to effectively engage individuals, explain obligations, and facilitate payment arrangements. The ideal candidate is confident, composed under pressure, and experienced in persuasive or sales-oriented conversations.

Collections Call Center Agent Responsibilities:

  • Make outbound collection calls daily to individuals with unpaid court costs
  • Clearly explain outstanding balances, payment options, and next steps
  • Maintain a calm, respectful, and professional demeanor during challenging conversations
  • De-escalate tense situations while keeping discussions productive and compliant
  • Negotiate payment arrangements and encourage resolution of balances
  • Accurately document call outcomes, payment plans, and account updates
  • Meet or exceed daily call volume and collection performance metrics
  • Adhere to all company policies, legal requirements, and compliance standards

Collections Call Center Agent Qualifications:

  • Prior experience in collections, call center, sales, or customer service preferred
  • Strong verbal communication and active listening skills
  • Ability to remain calm, composed, and professional with a difficult population
  • Confident, persuasive, and relatable communication style
  • Comfortable handling objections and sensitive conversations
  • Strong attention to detail and accurate documentation skills
  • Basic computer proficiency and ability to navigate multiple systems
  • Sales or outbound call experience preferred
  • Collections or high-volume call center environment experience preferred
  • Experience working with diverse or high-stress customer populations preferred

Key Personnel Benefits
 
While on Key Personnel’s payroll, you can access Key’s benefits package, including health, dental, vision accident, critical illness, term life, short term disability, PTO and more! For additional job openings visit: www.keyjobs.com
 
Key Personnel is an Equal Opportunity Employer. A drug screen and a background check may be required.