ZipRecruiter

Log In

1

Outbound Customer Service Agent Jobs in California

Fiesta Auto Insurance

Customer Service Agent

Delano, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Agent Fiesta Auto Insurance G&P is the #1 ... Ability to handle a high volume of inbound and make outbound calls efficiently * Meet with ...

Fiesta Auto Insurance

Customer Service Agent

Visalia, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Agent Fiesta Auto Insurance G&P is the #1 ... Ability to handle a high volume of inbound and make outbound calls efficiently * Meet with ...

Fiesta Auto Insurance

Customer Service Agent

Napa, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Agent Fiesta Auto Insurance G&P is the #1 ... Ability to handle a high volume of inbound and make outbound calls efficiently * Meet with ...

Fiesta Auto Insurance

Customer Service Agent

Modesto, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Agent Fiesta Auto Insurance G&P is the #1 ... Ability to handle a high volume of inbound and make outbound calls efficiently * Meet with ...

Sharpcontra

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Customer Service Agent At Sharpcontra, we believe innovation and precision are the foundation of impactful marketing. As a results-driven agency, we provide tailored strategies that align with our ...

next page

Showing results 1-20

All JobsOutbound Customer Service Agent JobsOutbound Customer Service Agent Jobs in California

Outbound Customer Service Agent information

See California salary details

$17.6K

$34.9K

$44.6K

How much do outbound customer service agent jobs pay per year?

As of Sep 9, 2026, the average yearly pay for outbound customer service agent in California is $34,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $20,563.00 and $42,596.00 per year, depending on experience, location, and employer.

What is the difference between Outbound Customer Service Agent vs Inbound Customer Service Representative?

FeatureOutbound Customer Service AgentInbound Customer Service Representative
Primary RoleProactively contacts customers to promote products, follow up, or resolve issuesResponds to incoming customer inquiries and provides support
Work EnvironmentCall centers, remote, or office settingsCall centers, remote, or office settings
Required SkillsCommunication, persuasion, product knowledgeCommunication, problem-solving, product knowledge
Common CertificationsCustomer service training, sales certificationsCustomer service training, communication skills

While both roles involve customer interaction, Outbound Customer Service Agents focus on proactive outreach, sales, and follow-ups, whereas Inbound Customer Service Representatives handle incoming inquiries and support requests. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What does an outbound customer service agent do?

An outbound customer service agent contacts customers proactively to follow up on products or services, resolve issues, or promote offers. They use communication tools like phone, email, or chat and require strong communication and problem-solving skills. The role often involves maintaining customer records and meeting performance targets.

What is an outbound customer service agent role?

An outbound customer service agent is responsible for proactively contacting customers via phone, email, or other communication channels to provide support, follow up on inquiries, or promote products and services. This role often requires strong communication skills, patience, and familiarity with customer relationship management (CRM) tools. Agents may work in call centers or remote environments and typically follow scripts or guidelines to ensure consistent service quality.

What cities in California are hiring for Outbound Customer Service Agent jobs?

Cities in California with the most Outbound Customer Service Agent job openings:

Outbound Customer Service Agent jobs near you

Outbound Customer Service Representative

Westlake Village, CA • On-site

Vitavet Labs Inc
See more jobs at Vitavet Labs Incexternal

$16.90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

This is an in-office (not remote) position in our Westlake Village, CA facility. The schedule is Mon-Fri (no nights, and no weekends).

We are a growing pet nutrition company looking for a full-time Outbound Customer Service Representative to join our Direct-to-Consumer team.

We provide training so whether you are experienced or new to the workforce, you can succeed with us! Our ideal candidate is looking for a long-term stable position, is technically savvy, loves animals, and has an interest in health and wellness or nutrition.

In this role, you will make outbound calls to existing customers, ABSOLUTELY NO COLD CALLING. Your primary focus will be calling to get updated information for existing customers to ensure they continue ordering with us.

There will also be potential to learn to upsell, and cross-sell from our product portfolio, with a potential career path to Customer Service Representative and/or Account Executive.

Duties/Responsibilities

Communicate via outbound phone calls, as well as email.

Follow approved scripts on outbound calls to ensure proper expectations have been set and all compliance needs have been met.

Use provided rebuttals to overcome objections.

Address customer questions and concerns regarding their order while also managing account information.

Required Skills/Abilities

Excellent communication and interpersonal skills with a friendly and confident phone manner.

Ability to quickly learn about our products and services and efficiently communicate their features and benefits to customers.

Computer literate and willingness to learn.

Bilingual a plus.

Salary: $16.90 per hour plus bonus.

Monday-Friday in office position. Full Time preferred.

Apply