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Lumos

NOC Engineer I: Outage Management

OR · On-site +1

The NOC Engineer I - Outage Management provides comprehensive support across the Lumos Core and Access Broadband Network, including IP, Transport, and Voice platforms. This role monitors network ...

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How much do outage manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for outage manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is an outage manager?

An Outage Manager is a professional responsible for planning, coordinating, and overseeing scheduled or unscheduled outages in industrial settings such as power plants, manufacturing facilities, or refineries. Their main duties include ensuring the safe and efficient shutdown and restart of operations, minimizing downtime, and coordinating teams of technicians, engineers, and contractors. Outage Managers also develop detailed schedules, manage budgets, and communicate with stakeholders to keep projects on track. Their role is crucial in maintaining operational reliability and safety during periods when normal operations are interrupted.

What are the key skills and qualifications needed to thrive as an outage manager?

To thrive as an Outage Manager, you need strong project management skills, technical expertise in plant operations or electrical systems, and relevant experience, often supported by a degree in engineering or a related field. Familiarity with scheduling software (such as Primavera P6), asset management systems, and safety regulations is typically required. Leadership, effective communication, and problem-solving abilities are vital soft skills for coordinating teams and managing high-pressure situations. These competencies ensure efficient outage planning, safe execution, and minimal downtime, which are critical for operational reliability and cost control.

What are some common challenges faced by an outage manager during planned shutdowns, and how can they be addressed?

Outage Managers often face challenges such as coordinating large multidisciplinary teams, managing tight schedules, and handling unexpected equipment issues during planned shutdowns. Effective communication and detailed planning are crucial to minimize downtime and ensure safety. Utilizing project management tools, conducting thorough risk assessments, and establishing clear lines of responsibility help address these challenges. Regular progress meetings and contingency planning also contribute to smooth and successful outage execution.

What is the difference between Outage Manager vs Network Operations Technician?

AspectOutage ManagerNetwork Operations Technician
CertificationsITIL, PMP (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentProject-based, coordination-focusedHands-on technical, monitoring networks
Industry UsageTelecommunications, utilities, energyTelecom, internet service providers
Primary FocusManaging outage incidents, coordinating responseMaintaining network infrastructure, troubleshooting

While both roles operate within the telecommunications and utilities sectors, the Outage Manager primarily oversees outage response and coordination, ensuring minimal downtime. The Network Operations Technician focuses on technical network maintenance and troubleshooting. The Outage Manager handles planning and communication, whereas the Technician executes technical repairs. Both roles are essential for network reliability but differ in scope and responsibilities.

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Outage Manager jobs near you
Infographic showing various Outage Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

NOC Engineer I: Outage Management

Lumos

OR • On-site, Remote

Full-time, Other

Posted 27 days ago

Job description

Lumos is looking for a full-time NOC Engineer I - Outage Management. The NOC Engineer I - Outage Management provides comprehensive support across the Lumos Core and Access Broadband Network, including IP, Transport, and Voice platforms. This role monitors network health, coordinates outage resolution, analyzes performance issues, and collaborates with engineering and operations teams to restore services quickly and maintain network reliability.

The NOC Engineer I - Outage Management, assists with outage isolation, third party ticket creation, chronic issue identification, root cause analysis, and customer or network fault resolution. This position requires strong analytical skills, the ability to operate in a fast-paced environment, and a commitment to delivering high quality support across all network layers.

The NOC team operates in a 24/7 environment, and this position will operate specifically on a 2nd shift schedule (3 pm to 11 pm). Success in this role requires effective communication, attention to detail, and the ability to troubleshoot complex issues while partnering with Voice, IP, Transport, OSP, and Local Operations teams.

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do:

  • Coordinates network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams to ensure quick and effective resolution.
  • Performs event notifications for internal teams, leadership, and external customers.
  • Assists with third party ticket creation and escalation for offnet outages.
  • Supports outage isolation, troubleshooting, and identification of chronic network issues.
  • Diagnoses and resolves escalated network performance problems and monitors impacted systems.
  • Provides technical and analytical support during root cause analysis and assists with action plan development.
  • Works customer and network trouble tickets to restore service and resolve faults.
  • Assists other NOC team members during critical outages and provides support across Voice, Transport, IP, and Broadband networks.
  • Supports Change Management activities when needed.
  • Completes additional duties and project assignments as provided by NOC leadership.

What You'll Bring:

  • Strong understanding of Ethernet and TCP IP networking and working knowledge of IEEE and ITU standards for FTTH and GPON technologies.
  • Ability to troubleshoot Access and Core engineering environments and support MPLS, layer two and layer three private networks, GPON and XGS PON networks, and multi protocol routing technologies.
  • Familiarity with the OSI model and how it applies to routing and transmission protocols including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.
  • Knowledge of digital cross connect systems, multiplexing systems, and TL1 or CLI based provisioning.
  • Working knowledge of TDM, SONET, CWDM, DWDM, OTN, ROADM, and protection or switching methodologies.
  • Experience with Cisco, Ciena, Nokia routing platforms and the ability to support software or hardware upgrades across broadband access and core equipment.
  • Strong written and verbal communication skills and the ability to deliver clear updates during outages or escalations.
  • Strong analytical and problem solving skills with high attention to detail and accuracy.
  • Ability to prioritize work in a fast paced environment and collaborate effectively across technical teams.
  • Ability to work independently with sound judgment and initiative.

What Makes You a Great Fit:

  • High school diploma required and an Associate or Bachelor's degree preferred.
  • 2-4+ years of professional network operations experience or five or more years of related engineering or technical experience.
  • CCNA certification preferred.
  • Ability to work a 24/7 operational schedule including nights and weekends.
  • Strong commitment to service quality, customer support, and operational excellence.

Physical Requirements:

  • Frequently operates computer, keyboard, and related peripherals.
  • Able to remain seated at workstation for extended periods.
  • Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Apply