IT Operations Manager
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
MD · On-site
Provide immediate situational awareness to Government leaders during unscheduled system outages * Manage workforce staffing, hiring, and continuity; develop and execute contract transition plans
MD · On-site
Provide immediate situational awareness to Government leaders during unscheduled system outages * Manage workforce staffing, hiring, and continuity; develop and execute contract transition plans
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Chantilly, VA · On-site
The IT Operations Manager is a senior level position responsible for maintaining operational ... Lead the coordination of planned and unplanned outages, major incidents, maintenance activities ...
Washington, DC · Remote
Our Outage Management team is dedicated to building resilient, scalable, and mission-critical systems that empower utilities to restore service safely and efficiently. In this role, you will directly ...
Washington, DC · Remote
Our Outage Management team is dedicated to building resilient, scalable, and mission-critical systems that empower utilities to restore service safely and efficiently. In this role, you will directly ...
Washington, DC · Remote
Our Outage Management team is dedicated to building resilient, scalable, and mission-critical systems that empower utilities to restore service safely and efficiently. In this role, you will directly ...
Washington, DC · Remote
Our Outage Management team is dedicated to building resilient, scalable, and mission-critical systems that empower utilities to restore service safely and efficiently. In this role, you will directly ...
Fort Belvoir, VA · On-site
$21 - $28.25/hr
Provide 24x7 mission support to system users via phone, email, outage management tool, and other specialized software. * Log problems reported by customers / users, and track to resolution. * Log ...
Fort Belvoir, VA · On-site
$21 - $28.25/hr
Provide 24x7 mission support to system users via phone, email, outage management tool, and other specialized software. * Log problems reported by customers / users, and track to resolution. * Log ...
$21 - $28.25/hr
Provide 24x7 mission support to system users via phone, email, outage management tool, and other specialized software. * Log problems reported by customers / users, and track to resolution. * Log ...
$21 - $28.25/hr
Provide 24x7 mission support to system users via phone, email, outage management tool, and other specialized software. * Log problems reported by customers / users, and track to resolution. * Log ...
Washington, DC · On-site
$170K - $190K/yr
Manage major incidents, outages, escalations, troubleshooting, and service restoration while ensuring resolution within SLA requirements. * Supervise and mentor NOC analysts and engineers, managing ...
Washington, DC · On-site
$170K - $190K/yr
Manage major incidents, outages, escalations, troubleshooting, and service restoration while ensuring resolution within SLA requirements. * Supervise and mentor NOC analysts and engineers, managing ...
Hughesville, MD · On-site
$72K - $93K/yr
... into the Outage Management System (OMS) configuration, and the Supervisory Control and Data ... Acquisition (SCADA) system. Help coordinate and participate in all activities involving data ...
Hughesville, MD · On-site
$72K - $93K/yr
... into the Outage Management System (OMS) configuration, and the Supervisory Control and Data ... Acquisition (SCADA) system. Help coordinate and participate in all activities involving data ...
Alexandria, VA · On-site
Use existing FSD hardware and software management and monitoring feature components before failure and outage results; employ predictive hardware fault monitoring, where available, to prevent ...
Alexandria, VA · On-site
Use existing FSD hardware and software management and monitoring feature components before failure and outage results; employ predictive hardware fault monitoring, where available, to prevent ...
Washington, DC · On-site
Support the existing middleware infrastructure, troubleshoot incidents and outages, manage risk, and increase performance and efficiency. Work with business architects in support of developing ...
Quick apply
Washington, DC · On-site
Support the existing middleware infrastructure, troubleshoot incidents and outages, manage risk, and increase performance and efficiency. Work with business architects in support of developing ...
Ashburn, VA · On-site
The role involves leading incident management efforts, coordinating response teams during outages, and ensuring proper documentation and continual service improvement. Responsibilities : • Lead ...
Ashburn, VA · On-site
The role involves leading incident management efforts, coordinating response teams during outages, and ensuring proper documentation and continual service improvement. Responsibilities : • Lead ...
Use existing FSD hardware and software management and monitoring feature components before failure and outage results; employ predictive hardware fault monitoring, where available, to prevent ...
Use existing FSD hardware and software management and monitoring feature components before failure and outage results; employ predictive hardware fault monitoring, where available, to prevent ...
Washington, DC · On-site
$95K/yr
Utilize ServiceNow to manage the incident lifecycle, collaborating with Firm-wide IT groups (Network Operations, Endpoint, Telecom) for timely resolution and outage management; * Direct the local ...
Washington, DC · On-site
$95K/yr
Utilize ServiceNow to manage the incident lifecycle, collaborating with Firm-wide IT groups (Network Operations, Endpoint, Telecom) for timely resolution and outage management; * Direct the local ...
Reston, VA · On-site
$121K/yr
Demonstrated experience coordinating Major Incident Management, including response to high-priority or critical incidents, outages, service disruptions, and other events requiring rapid cross ...
New
Reston, VA · On-site
$121K/yr
Demonstrated experience coordinating Major Incident Management, including response to high-priority or critical incidents, outages, service disruptions, and other events requiring rapid cross ...
New
Supports Service Center communications, reporting, and notification procedures including development of a comprehensive Notification Plan covering scheduled/unscheduled outages, release management ...
Supports Service Center communications, reporting, and notification procedures including development of a comprehensive Notification Plan covering scheduled/unscheduled outages, release management ...
$27.7K - $37.2K
9% of jobs
$37.2K - $46.6K
15% of jobs
$47.3K is the 25th percentile. Wages below this are outliers.
$46.6K - $56K
17% of jobs
The median wage is $59.2K / yr.
$56K - $65.4K
27% of jobs
$71.2K is the 75th percentile. Wages above this are outliers.
$65.4K - $74.9K
12% of jobs
$74.9K - $84.3K
8% of jobs
$84.3K - $93.7K
4% of jobs
$93.7K - $103.1K
3% of jobs
$103.1K - $112.5K
2% of jobs
$112.5K - $122K
2% of jobs
$122K - $131.4K
1% of jobs
$27.7K
$67.4K
$131.4K
| Aspect | Outage Manager | Network Operations Technician |
|---|---|---|
| Certifications | ITIL, PMP (optional) | CompTIA Network+, Cisco CCNA |
| Work Environment | Project-based, coordination-focused | Hands-on technical, monitoring networks |
| Industry Usage | Telecommunications, utilities, energy | Telecom, internet service providers |
| Primary Focus | Managing outage incidents, coordinating response | Maintaining network infrastructure, troubleshooting |
While both roles operate within the telecommunications and utilities sectors, the Outage Manager primarily oversees outage response and coordination, ensuring minimal downtime. The Network Operations Technician focuses on technical network maintenance and troubleshooting. The Outage Manager handles planning and communication, whereas the Technician executes technical repairs. Both roles are essential for network reliability but differ in scope and responsibilities.
The most popular types of Outage jobs in Washington are:
For Outage Manager jobs in Washington, the most frequently searched job titles are:
The top searched job categories for Outage Manager jobs in Washington are:
Cities in Washington with the most Outage Manager job openings:

8.8
Based on 15 frontline employees who took The Breakroom Quiz
47th of 247 rated software companies
MANTECH seeks a motivated, career and customer-oriented IT Operations Manager to join our team in Chantilly, VA.
The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you will provide centralized operational coordination across infrastructure, network, ingestion, storage, database, application, and analytics domains to keep critical systems functioning smoothly.
Responsibilities include but are not limited to:
Lead the coordination of planned and unplanned outages, major incidents, maintenance activities, and other events that may impact enterprise services.
Ensure appropriate technical resources are engaged, operational impacts are understood and communicated, and service restoration activities remain coordinated.
Analyze significant or recurring incidents to identify and resolve underlying problems.
Maintain a holistic understanding of the enterprise architecture and its technical dependencies by working closely with engineering teams and participating in recurring architecture forums.
Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement.
Coordinate with division-level managers as needed, assisting with program-level goals, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs).
Prepare strategic communications, facilitate weekly outage meetings, maintain guidelines, SOPs, and impact guides, and administer artifact publication on document repositories using established Configuration Management (CM) processes.
Minimum Qualifications:
High School Diploma or GED with 10+ years of experience in the Information Technology field.
Demonstrated experience coordinating and managing major IT incidents, outages, and service restoration activities within complex enterprise environments.
Demonstrated experience coordinating planned maintenance, system changes, and operational activities involving multiple technical disciplines.
Strong understanding of enterprise IT environments and the relationships between network, virtualization, storage, database, application, ingestion, and other infrastructure components.
Experience conducting or facilitating Root Cause Analysis (RCA) and tracking corrective and preventive actions through resolution.
Experience analyzing incident and outage data to identify trends, recurring problems, and brief senior leadership during major operational events.
Preferred Qualifications:
Strong ability to manage competing priorities and communicate effectively with multiple stakeholders.
Experience with, or working knowledge of, Jira, Confluence, and PowerPoint.
Experience participating in enterprise architecture, engineering reviews, Engineering Review Boards (ERB), or similar cross-domain technical forums.
Experience identifying cross-system dependencies, single points of failure, and systemic operational risks, with the ability to be present during planned or unplanned outages.
Clearance Requirements:
An active TS/SCI with Polygraph clearance is required.
Physical Requirements:
Must be able to remain in a stationary position 50% of the time.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
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It services
5,001 - 10,000 Employees
Herndon, VA, US
1968