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Drive & Shine

Captain-Store Manager Job Description / Responsibilities

Total Comp: $100K+ (Base Salary and profit sharing included)

Lead the Team. Own the Experience. Grow the Business.

Drive & Shine is seeking a high-energy, people-first leader to manage one of our retail locations. As a Store Manager (also called “Captain”), you’ll lead the entire site — from customer service and sales to staffing, scheduling, and operational excellence. This is a hands-on role designed for a service-minded professional who thrives in a fast-paced, team-driven environment.

We’re not just looking for a manager. We’re looking for someone who sees potential in others, builds winning teams, and takes pride in delivering unforgettable customer experience.

What We Are Looking For:

We hire people who are HUNGRY | HUMBLE | SMART

Key Responsibilities:

· Lead all operations within your Drive & Shine location

· Recruit, hire, train, and develop your team with a focus on attitude, performance, and culture fit

· Coach team members daily and conduct regular formal reviews

· Set and manage labor goals, team schedules, and budget targets

· Ensure equipment is functioning properly and proactively manage repairs and maintenance

· Maintain inventory and proactively order supplies to avoid downtime

· Deliver exceptional service and “wow” experiences for every customer

· Keep the facility spotless — clean, organized, and guest-ready always

· Handle customer concerns and feedback with professionalism

· Communicate clearly with executive leadership (COO/CEO) on progress and priorities

· Foster a culture where every team member feels valued and motivated to grow

Industries and Backgrounds We Love:

We’ve seen strong success from district-level leaders in:

· Car Washes or Automotive Services

· Retail Multi-Unit Management (convenience, big box, quick service)

· Restaurants and Hospitality Chains

· Sales-Driven Consumer Service Brands

Physical Requirements:

· Work outdoors in all weather conditions (under the canopy), including extremely hot or cold environments

· Stand and walk for extended periods of time

· Lift and/or carry 25 to 35 pounds regularly

· Grip, grasp, or twist using hands and wrists regularly

· Stack, reach, and load items above head height

· Work a ten-hour shift, if required

· Bend, crouch, and crawl to perform job duties frequently

· Understand hazardous communication and safety information

· Monitor quality of work through visual inspection, if required

· Understand directions for machine operation

· Basic computer skills to log information as needed

Experienced Operators & Coaches:

· 5+ years of experience leading teams in retail, service, or restaurant environments

· Skilled in recruiting, training, and building high-performing teams

· Strong track record of achieving sales goals and delivering on KPIs

Hands-On Leaders:

· Willing to work side-by-side with your team daily

· Able to multitask, prioritize, and stay calm under pressure

· Thrive in a high-volume environment (up to 2,000 cars per day)

People-Focused & Performance-Driven:

· Passionate about helping others succeed

· Committed to creating a clean, organized, customer-first culture

· Take ownership like it’s your name on the building

What We Offer:

· Competitive salary with performance-based bonuses

· Paid vacations and holidays

· Medical, dental, and vision insurance

· 401(k) plan

· College education assistance

· Profit sharing

· A company culture that values hustle, promotes from within, and supports leaders at every level

Drive & Shine Difference: We believe in leading from the front, creating opportunity through service, and building teams that feel like family. As a Captain, you don’t just run a store — you set the tone, build the culture, and drive the success of your location.

Drive & Shine, LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.