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Order Processing Assistant Jobs in Virginia (NOW HIRING)

Zayo Group, LLC

Order Processing Specialist

Ashburn, VA · On-site

$20 - $26.50/hr

The Order Processing Specialist creates move, add, change, reprice, and billing account change ... concerns. * Assist as a key business process owner, and sales organization liaison, in IT system ...

Douron

Bulk Order Processor

Ashland, VA · On-site

$19.50 - $20/hr

... processing orders for shipment, organizing and retrieving stock in the warehouse. This position pays an hourly rate and a pay by line incentive based on production. POSITION EXPECTATIONS * Assist ...

Douron

Bulk Order Processor

Ashland, VA · On-site

$19.50 - $20/hr

... processing orders for shipment, organizing and retrieving stock in the warehouse. This position pays an hourly rate and a pay by line incentive based on production. POSITION EXPECTATIONS * Assist ...

TSRC INC

Bulk Order Processor

Ashland, VA · On-site

$19.50 - $20/hr

... processing orders for shipment, organizing and retrieving stock in the warehouse. This position pays an hourly rate and a pay by line incentive based on production. POSITION EXPECTATIONS * Assist ...

New

MOMENTUM USA INC

Order Puller-Friction

Richmond, VA · On-site

$15 - $16/hr

... - Assist in inventory management by conducting regular stock counts and reporting shortages ... and order processing. - Strong communication skills for coordinating with team members and ...

Momentum USA, Inc.

Order Puller-Friction

Richmond, VA · On-site

$15 - $16/hr

... - Assist in inventory management by conducting regular stock counts and reporting shortages ... and order processing. - Strong communication skills for coordinating with team members and ...

AutoZone

Order Puller

Manassas, VA · On-site

$14.10 - $15.28/hr

Warehouse Operations - Assist with inventory control, stock merchandise, and organize products efficiently. * Order Fulfillment & Accuracy - Pick, pack, and process orders while ensuring a 99 ...

AutoZone

Order Puller

Richmond, VA · On-site

$13.10 - $14.04/hr

Warehouse Operations - Assist with inventory control, stock merchandise, and organize products efficiently. * Order Fulfillment & Accuracy - Pick, pack, and process orders while ensuring a 99 ...

AutoZone

Order Puller

Henrico, VA · On-site

$13.75 - $16.25/hr

Warehouse Operations - Assist with inventory control, stock merchandise, and organize products efficiently. * Order Fulfillment & Accuracy - Pick, pack, and process orders while ensuring a 99 ...

AutoZone

Order Puller

Manassas, VA · On-site

$15.25 - $18/hr

Warehouse Operations - Assist with inventory control, stock merchandise, and organize products efficiently. * Order Fulfillment & Accuracy - Pick, pack, and process orders while ensuring a 99 ...

Amazon

Process Assistant

Roanoke, VA · On-site

Our entire business works hard to delight our customers - from the second an order is placed online ... Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this ...

TRC Talent Solutions

Operations Assistant

Ashland, VA

$25.75 - $26/hr

Process customer orders accurately and efficiently * Provide exceptional customer service and answer customer inquiries * Prepare shipping tickets and support logistics activities * Assist with ...

Amazon

Process Assistant, RIC6

Rockville, VA · On-site

All role types will include performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks. Process Assistants will also be ...

Life Protect 24/7

Fulfillment Processor

Norfolk, VA · On-site

$14/hr

Under supervision of the Fulfillment Supervisor, you will assist the Processing Team in fulfilling and shipping devices for new orders, and devices, accessories, and/or paperwork for existing orders.

Posted today

Amazon

Process Assistant, RSR

Troy, VA · On-site

Our entire business works hard to delight our customers - from the second an order is placed online ... Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this ...

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Order Processing Assistant information

See Virginia salary details

$8

$17

$27

How much do order processing assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for order processing assistant in Virginia is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an order processing assistant?

To thrive as an Order Processing Assistant, you need strong attention to detail, organizational skills, and basic data entry abilities, often supported by a high school diploma or equivalent. Familiarity with order management systems, inventory software, and Microsoft Office Suite is typically required. Effective communication, time management, and problem-solving are essential soft skills for this role. These skills ensure accurate order fulfillment, minimize errors, and contribute to efficient workflow and customer satisfaction.

What does an order processing assistant do?

An Order Processing Assistant is responsible for handling and managing customer orders within a company. This role involves entering order details into systems, verifying information for accuracy, coordinating with other departments to ensure timely fulfillment, and resolving any issues related to orders. They often communicate with customers to provide updates and answer inquiries about their orders. Attention to detail and strong organizational skills are important for success in this position.

What is the difference between Order Processing Assistant vs Customer Service Representative?

AspectOrder Processing AssistantCustomer Service Representative
Primary RoleHandles order entry, processing, and trackingAddresses customer inquiries, complaints, and support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentOffice setting, warehouse, or onlineCall centers, retail stores, or online support
Industry UsageRetail, logistics, manufacturingRetail, telecommunications, service industries

While both roles involve interacting with customers and supporting business operations, the Order Processing Assistant primarily focuses on managing and processing orders, ensuring accurate and timely fulfillment. In contrast, the Customer Service Representative handles customer inquiries, resolves issues, and provides support. Both roles require strong communication skills, but their core responsibilities differ significantly.

What are some common challenges faced by order processing assistants, and how can they be managed effectively?

Order Processing Assistants often encounter challenges such as managing high volumes of orders during peak seasons, handling last-minute changes or cancellations, and ensuring accurate data entry to prevent errors. Effective time management, attention to detail, and strong communication skills are essential to address these challenges. Utilizing order management software and maintaining close collaboration with sales, warehouse, and customer service teams can help streamline processes and ensure customer satisfaction.
What are the most commonly searched types of Order Processing jobs in Virginia? The most popular types of Order Processing jobs in Virginia are:
What are popular job titles related to Order Processing Assistant jobs in Virginia? For Order Processing Assistant jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Order Processing Assistant jobs in Virginia look for? The top searched job categories for Order Processing Assistant jobs in Virginia are:
What cities in Virginia are hiring for Order Processing Assistant jobs? Cities in Virginia with the most Order Processing Assistant job openings:
Order Processing Assistant jobs near you
Infographic showing various Order Processing Assistant job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,750 per year, or $17.7 per hour.

Order Processing Specialist

Zayo Group, LLC

Ashburn, VA • On-site

$20 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking an Order Processing Specialist to be part of a multi-function team whose main purpose is to provide an effortless customer experience while monitoring sales opportunities for our Sales organization by translating the pricing and technical details into the creation of inquiries and Service Orders. The Order Processing Specialist creates move, add, change, reprice, and billing account change orders. This position will also be responsible for the creation and maintenance of accounts and data integrity in Microsoft Dynamics 365 CRM. This position works with multiple internal teams to address their requests for inquiries and orders that can range from optimization, churn mitigation to customer care. The position is responsible for accurate records and entries which ensures correct reporting of Sales, Commissions and the business data. Candidates must be able to successfully thrive in an entrepreneurial environment and adjust to a rapidly growing and changing organization.
RESPONSIBILITIES:
  • Maximize customer satisfaction with Zayo products and services by creating all types of orders.
  • Review sales orders for completeness and accuracy as required for auditing for appropriate pricing.
  • Ensure special pricing, promotions, and discount structures have been applied, and gather missing information when necessary. Adhere to Quality assurance and industry regulatory requirements to be sure contracts, policies and procedures are in alignment with legal and regulatory definitions.
  • Opportunity / Order Administration including creation, processing, project managing, troubleshooting and resolution on relevant order concerns.
  • Order creation and sales opportunity closure in Dynamics, ensuring fast and accurate order submission.
  • Act as a check and balance to ensure everything requested in forms are on the bid.
  • Initiate the form process postings through opportunity, inquiry, and planner task creation.
  • Review inquiries and order requests, internal technology stack ownership to evaluate and identify the correct system to govern the order, ensuring seamless project handoff to implementation teams.
  • Strategically assess and resolve incomplete order data, ensuring accurate and timely order fulfillment in alignment with organizational standards.
  • Partner with Sales, Solutions Engineering, and Pricing to create client-facing quotes for Zayo services.
  • Manage and organize customer accounts and ensure data integrity measurements are met within the Microsoft Dynamics CRM environment.
  • Verify and ensure data integrity and accuracy within Salesforce.com CRM system.
  • Collaborate with the Reporting and Analytics team to ensure data integrity between Salesforce and Dynamics, specifically for new revenue and churn reporting.
  • Manage workload by seamlessly navigating between Salesforce and Dynamics, ensuring data integrity between systems.
  • Work cross-functionally with internal departments to research and resolve account-related issues, ensuring timely and effective solutions for clients and account managers.
  • Communicates and interacts with external customers.
  • Real-time support for sales and other internal groups, including report building and assisting internal groups with navigation of Dynamics and Salesforce.
  • Project manage solutions process, including escalations.
  • Possess a thorough understanding of Zayo's products and services offerings. Maintaining knowledge on the order process while staying up to date and being the subject matter expert on entrance criteria / processing / non-standard requests. When applicable, pass required tests and/or certifications.
  • Ensure the integrity of Company customer records by accurately and thoroughly documenting all communication(s) with internal customers within applicable automated systems.
  • Identify areas of process improvement to streamline order efficiency/data loading/bulk processing/automation/integration.
  • Keep abreast of changing technology/trends in the telecommunications industry.
  • Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle order conflicts to a successful resolution.
  • Develop and nurture strong inter-departmental communications to ensure timely resolution of customer and sales issues and concerns.
  • Assist as a key business process owner, and sales organization liaison, in IT system development.
  • Maintain sense of urgency and response to inquiries within established Service Level Agreements.
  • Participate in departmental projects as needed.Perform other related duties or projects as assigned.

QUALIFICATIONS:
  • Bachelor's degree or higher with a business related focus.
  • Minimum of three (3) years of experience in Customer Service or Sales Support experience demonstrating the ability to resolve issues and to effectively interface with internal teams while researching an issue.
  • Minimum of two (2) years of Telecom experience required.
  • Strong computer skills including proficiency with Microsoft Office and database software and concepts, familiarity with data management is required.
  • Demonstrated ability to use multiple database systems.
  • Active listening and the ability to communicate effectively and professionally via phone, electronic media, and face to face interactions.
  • Ability to collaborate effectively with a large number of business units to ensure successful customer installations.
  • Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, technical, or schedule form, and quickly adapt to new products, processes, and technologies.
  • Effective verbal and written communication skills sufficient to manage difficult interactions and facilitate conflict resolution. Negotiate resolutions and know when to enlist support and assistance from others.
  • Ability to work independently or on a team, support team objectives, take initiative and promote a positive team spirit.
  • Requires an individual who is detail oriented with superb organizational skills and the ability to prioritize. Monitors and checks own work for accuracy and quality.
  • Requires an ability to be flexible and adaptable with work schedule and demands to meet strict deadlines under moderate supervision.

Estimated Base Salary Range: $53,200.00 - $ 82,000.00 USD/annually.
#LI-REMOTE
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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