Order Management Jobs in Raleigh, NC (NOW HIRING)

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Customer Services Support Operator
Location(s): Cary, NC
Job Summary:
Seeking a professional to manage customer accounts and oversee the complete order-to-delivery lifecycle for diagnostic and healthcare-related products. This role focuses on order accuracy, customer satisfaction, cross-functional coordination, reporting, and continuous process improvement in a fast-paced environment.
Your role:

• Order Management:
  • Oversee the entire order-to-delivery process for assigned customer accounts.
  • Ensure accurate and timely entry of customer orders into the system.
  • Using dashboards and reports, monitor and track orders to ensure timely delivery and fulfillment.
• Customer Relationship Management:
  • Act as the main point of contact for customer inquiries related to orders including but not limited to written requests and phone inquiries.
  • Develop and maintain strong relationships with key customer accounts.
  • Understand process and system complexities to resolve customer issues and concerns professionally in a timely and effective manner.
  • Understand the customer's internal processes and business needs while delivering solutions within our established processes and business requirements.
• Coordination and Collaboration:
  • Work closely with sales, marketing, logistics, and production teams to coordinate order fulfillment.
  • Communicate order status, delays, and any issues to customers proactively.
  • Collaborate with the finance department to resolve any billing or payment issues.
  • Conduct meetings and presentations to educate healthcare professionals about our processes, systems, and self-service tools.
• Data Management and Reporting:
  • Maintain accurate records of customer orders, accounts, interactions, and transactions.
  • Generate and act on reports that provide order status, delivery performance, and customer satisfaction.
  • Analyze order data to identify trends, issues, and opportunities for improvement.
• Process Improvement:
  • Ability to adapt to rapidly changing processes and environments.
  • Identify areas for improvement in the order management process.
  • Implement best practices to enhance efficiency, accuracy, and customer satisfaction.
  • Participate in cross-functional projects aimed at improving the overall order-to-cash process.

• Education and Experience:
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field or equivalent experience.
  • Minimum of 2-5 years of experience in order management, customer service, or account management.
• Skills and Competencies:
  • Strong understanding of order processing and supply chain management principles.
  • Proven track record of success in account/customer management.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
  • Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change.
  • Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods.
  • Enjoys special projects and taking ownership: raises hand for new initiatives, testing, documentation, and process fixes.
  • Detail-oriented with strong organizational and time-management skills.
  • Ability to work independently and as part of a team.
  • Problem-solving skills with a proactive approach to addressing issues.

• Experience in the healthcare or medical device industry.
• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to understand complex healthcare products and services and effectively communicate their value to customers.
• Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements.