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Order Management Representative Jobs (NOW HIRING)

Sun Pharmaceutical Industries

IL · On-site

$64K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In conjunction with department leadership coordinate order management across major trade channels ... Representatives, Product Marketing, and distribution center teams. * Analyze order flow, identify ...

HR Elements

Order Management Specialist

Cincinnati, OH · On-site

$18.75 - $25/hr

Order Management Specialist Our client, a global manufacturer serving industrial and specialty ... Customer Service Representative within a manufacturing or distribution environment This is an ...

Compana Pet Brands

Order Management Specialist

Saint Louis, MO · Hybrid

$19 - $25.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Openings >> Order Management Specialist Order Management Specialist Summary Title: Order ... Disclaimer: This description is representative only and is not exhaustive of the tasks this ...

HR Elements

Order Management Specialist

Cincinnati, OH · On-site

$18.75 - $25/hr

Order Management Specialist Our client, a global manufacturer serving industrial and specialty ... Customer Service Representative within a manufacturing or distribution environment This is an ...

Fastly

Order Management Manager

New York, NY · On-site

$21.25 - $28.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent order management in cross-functional interactions and handoffs with Sales, Sales Ops, Deal Desk, Billing, and Revenue Accounting, and partnering with Business Systems to automate the work

New

Compana Pet Brands

Order Management Specialist

Dallas, TX · Hybrid

$19.25 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Openings >> Order Management Specialist Order Management Specialist Summary Title: Order ... Disclaimer: This description is representative only and is not exhaustive of the tasks this ...

Compana Pet Brands

Order Management Specialist

Omaha, NE · Hybrid

$18.75 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Order Management Specialist ID: 1866 Location: Omaha, NE Department: S&OP and Customer Service ... Disclaimer: This description is representative only and is not exhaustive of the tasks this ...

Compana Pet Brands

Order Management Specialist

Saint Louis, MO · On-site

$19 - $25.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Order Management Specialist Location: Chesterfield, MO Hybrid: Tues-Thurs in office Compana Pet ... Disclaimer: This description is representative only and is not exhaustive of the tasks this ...

Compana Pet Brands

Order Management Specialist

Omaha, NE · On-site

$18.75 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Title: Order Management Specialist Location: Omaha, NE Hybrid: Tues-Thurs in office Compana Pet ... Disclaimer: This description is representative only and is not exhaustive of the tasks this ...

Compana Pet Brands

Order Management Specialist

Dallas, TX · On-site

$19.25 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Title: Order Management Specialist Location: Dallas, TX Hybrid: Tues-Thurs in office Compana Pet ... Disclaimer: This description is representative only and is not exhaustive of the tasks this ...

D and H Distributing Co

Order Management Specialist

Harrisburg, PA · On-site

$19.25 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Interact with Sales Reps and Sales Managers. * Place, track, reschedule, or cancel FD POs as needed. * Understand vendor specific FD requirements (order minimums, freight costs, etc.) * Collaborate ...

Fastly

Order Management Manager

New York, NY · On-site

$133K - $159K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent order management in cross-functional interactions and handoffs with Sales, Sales Ops, Deal Desk, Billing, and Revenue Accounting, and partnering with Business Systems to automate the work

New

D&H

Order Management Specialist

Clearwater, FL · Hybrid

$17.25 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Interact with Sales Reps and Sales Managers. * Place, track, reschedule, or cancel FD POs as needed. * Understand vendor specific FD requirements (order minimums, freight costs, etc.) * Collaborate ...

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Order Management Representative information

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$20

$28

How much do order management representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for order management representative in the United States is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What does an order management representative do?

An Order Management Representative is responsible for processing customer orders, ensuring accuracy and timely fulfillment. They handle order entry, track shipments, resolve order-related issues, and communicate with customers, sales teams, and logistics partners. Their goal is to provide a smooth ordering experience, address any problems quickly, and ensure customer satisfaction throughout the order lifecycle.

What are some common challenges faced by order management representatives, and how can they be effectively addressed?

Order Management Representatives often face challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and coordinating with multiple departments to ensure timely delivery. Effective communication, strong organizational skills, and proficiency with order management systems are essential to handle these issues efficiently. Proactively setting clear expectations with customers and collaborating closely with sales, logistics, and warehouse teams can help minimize errors and improve overall workflow.

What are the key skills and qualifications needed to thrive as an order management representative, and why are they important?

To thrive as an Order Management Representative, you need strong attention to detail, organizational skills, and a background in business administration or a related field. Familiarity with order processing systems, ERP software such as SAP or Oracle, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and customer service orientation help you effectively resolve issues and build relationships with clients and internal teams. These skills ensure accurate order fulfillment, timely customer support, and smooth operations in a fast-paced business environment.

What is the difference between Order Management Representative vs Customer Service Representative?

AspectOrder Management RepresentativeCustomer Service Representative
Primary RoleFocuses on processing, tracking, and managing customer orders and ensuring order accuracyHandles customer inquiries, complaints, and provides product or service information
Skills & CertificationsKnowledge of order systems, basic logistics, communication skillsStrong communication, problem-solving, customer service skills
Work EnvironmentOffice setting, often within logistics, supply chain, or sales departmentsCall centers, retail, or office environments
Industry UsageCommon in retail, manufacturing, logistics, and supply chain sectorsWidespread across various industries including retail, telecom, and hospitality

While both roles involve customer interaction, the Order Management Representative specializes in managing and processing orders, ensuring accuracy and timely delivery. The Customer Service Representative handles broader customer inquiries and support. Understanding these differences helps in choosing the right career path or job search focus.

More about Order Management Representative jobs

What job categories do people searching Order Management Representative jobs look for?

The top searched job categories for Order Management Representative jobs are:

Order Management Representative jobs near you
Infographic showing various Order Management Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $41,621 per year, or $20 per hour.

Customer Order Management Representative - Level II - OFFC

Cummins

Rocky Mount, NC • On-site

$15.50 - $21/hr

Full-time

Re-posted 20 days ago

Cummins rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

136th of 540 rated manufacturers

Job description

We are looking for a talented Customer Order Management Representative Level II to join our team specializing in Supply Chain Planning for our Cummins Inc. facility in Rocky Mount, NC 

In this role, you will make an impact in the following ways:  

  • Serve as a trusted single point of contact for assigned customer accounts, owning the full order life cycle-from customer setup through shipment-to ensure ontime, accurate order fulfillment. 
  • Drive seamless crossfunctional coordination with customers, parts distribution centers, manufacturing plants, logistics, and internal teams to meet agreed ship dates and service commitments. 
  • Proactively manage order execution and communication, providing accurate documentation and consistent status updates to customers throughout the order process. 
  • Resolve complex customer inquiries and escalations through indepth research and strong knowledge of Cummins systems, processes, and policies, meeting or exceeding SLA response expectations. 
  • Ensure regulatory and export compliance by validating customer adherence to export policies and compiling complete, accurate export and shipping documentation per applicable legislation. 
  • Act as a quality liaison between customers and manufacturing/aftermarket teams by submitting and tracking Material or Process NonConformance claims through the Quality Management System. 
  • Maintain high data integrity and visibility by accurately documenting all internal and external interactions, enabling traceability, reporting, and informed decisionmaking. 
  • Strengthen Customer Order Management effectiveness by supporting department goals, leading or participating in process improvement initiatives, and contributing insights that drive a more proactive customer support model. 
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

MINIMUM REQUIREMENTS (Experience, Education, Skills):

  • Demonstrated effective verbal and written communications
  • Demonstrated PC and mainframe program capability
  • Knowledge of the Engineering Release and Documentation systems
  • Able to work positively with Mid-range Engineering and Product Engineering
  • Understand the interrelation of the mainframe and production systems
  • Understanding of the CDC Customer Base
  • Must understand engine structure and the importance of an accurate bill of materials
  • Demonstrated understanding of assembly and/or machining processes
  • Knowledge of problem-solving tools such as 7-step, CACI, Fault Tree analysis, etc.
  • Able to manage multiple tasks in a fast-paced environment
  • Self-motivated; able to work with minimum supervision and be able to manage multiple tasks at the same time
  • Customer-led and has the desire to meet customer expectations

SPECIFIC ROLE RESPONSIBILITIES:

The Compiling technician in this role will be responsible for converting Customer Orders for CSL language to a plant-level shop order. The Compiling technician will be responsible for providing Engineering with feedback on issues that hold shop orders from compiling. This would include working with corporate engineering, plant engineering, and other groups to resolve issues. Responsibility involves the engine's structure and the correct compilation of engines for building. Extensive use of the computer tools is required. The person must be able to interact with a diverse group to resolve issues and make improvements that contribute to customer delight.

OTHER WORK DEMANDS:

Employees in this position must be able to lift one to forty-five pounds frequently and seventy-five pounds or more infrequently with assistance.Employees must be able to wear hearing protection, interpret information by using visual acuity, hearing, and speaking, gross and fine motor skills, and work eight hours or more frequently.

ADDITIONAL COMMENTS:

  • Previous work experience in either assembly or machining operations would be a plus.
  • Previous work experience in Materials with customers would be a plus.
  • Project and various assignments as needed.

To be successful in this role you will need the following:

  • Strong collaboration skills - You consistently build partnerships with crossfunctional teams (manufacturing, logistics, quality, distribution centers, and internal support functions) to resolve issues, meet deadlines, and achieve shared customer and business objectives.
  • Effective, multimode communication - You tailor your communication style and level of detail to different audiences, ensuring customers and internal stakeholders clearly understand order status, next steps, risks, and resolution timelines.
  • Customercentric mindset - You build trust and longterm relationships by anticipating customer needs, providing proactive updates, and delivering solutions that align with customer expectations throughout the entire order life cycle.
  • Ability to drive results under pressure - You manage competing priorities, tight ship deadlines, and complex escalations while consistently meeting service level commitments and maintaining order accuracy-even in challenging or timesensitive situations.
  • Commitment to selfdevelopment - You actively expand your knowledge of systems, processes, policies, and quality requirements by seeking feedback, learning through handson experience, and using formal and informal development resources.
  • Proactive customer support across the order life cycle - You understand how each phase of the order life cycle (order entry, processing, fulfillment, shipment, and postdelivery support) directly impacts customer satisfaction and take initiative at every stage to prevent issues.
  • Deep understanding of order life cycle processes and systems - You demonstrate proficiency in order management systems, knowing how to process orders, handle modifications, research inquiries, and resolve exceptions accurately and efficiently.
  • Operational excellence in order processing - You identify exceptions early, solve problems before they impact the customer, ensure compliance with export and shipping requirements, and maintain precise documentation to support auditability and quality standards.
  • Respect for and inclusion of diverse perspectives - You recognize the value of different cultures, experiences, and viewpoints, using them to improve collaboration, problemsolving, and customer outcomes.

Education:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
College or equivalent degree preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

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About Cummins

Sourced by ZipRecruiter

Cummins Inc., headquartered in Columbus, IN, US, is a global power leader that designs, manufactures, and distributes numerous power products and systems. With its genesis from as early as 1919, the company readily serves diverse industries such as transportation, industrial, generator drive, or marine applications, among others. At the heart of Cummins' operations, its key product lineup encompasses diesel & natural gas engines, generator sets, engine components, and filtration, emission solutions, and electrical power generation systems. Cummins deeply embodies core values of integrity, respect for diversity, teamwork, performance excellence, and social responsibility - all of which dynamically fuel their mission 'Making people's lives better by powering a more prosperous world'.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Columbus, IN, US

Year founded

1919

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