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Order Management Representative Jobs (NOW HIRING)

medmix

Order Management Representative

Flowery Branch, GA · Hybrid

$14.75 - $20/hr

Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc. * Provide customer support of the ...

eCard Systems

Be Seen First

Seasonal Order Management Representative

Brentwood, TN · On-site

$20 - $21/hr

Seasonal Order Management Representative Employment Type: Seasonal, Full-Time, On-Site. Duration: From September to January. About eCard Systems eCard Systems is a leading provider of outsourced gift ...

Tricehealthcare

Customer Order Mgmt Rep

Stuart, FL · On-site

$26.55/hr

Customer Service Representatives 100% remote - Eastern Standard Time Zone candidates highly ... Process customer orders/changes according to established department and intra-departmental policies ...

Trice Healthcare

Customer Order Mgmt Rep

$26.55/hr

Customer Service Representatives 100% remote - Eastern Standard Time Zone candidates highly ... Process customer orders/changes according to established department and intra-departmental policies ...

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How much do order management representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for order management representative in the United States is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What does an order management representative do?

An Order Management Representative is responsible for processing customer orders, ensuring accuracy and timely fulfillment. They handle order entry, track shipments, resolve order-related issues, and communicate with customers, sales teams, and logistics partners. Their goal is to provide a smooth ordering experience, address any problems quickly, and ensure customer satisfaction throughout the order lifecycle.

What are some common challenges faced by order management representatives, and how can they be effectively addressed?

Order Management Representatives often face challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and coordinating with multiple departments to ensure timely delivery. Effective communication, strong organizational skills, and proficiency with order management systems are essential to handle these issues efficiently. Proactively setting clear expectations with customers and collaborating closely with sales, logistics, and warehouse teams can help minimize errors and improve overall workflow.

What are the key skills and qualifications needed to thrive as an order management representative, and why are they important?

To thrive as an Order Management Representative, you need strong attention to detail, organizational skills, and a background in business administration or a related field. Familiarity with order processing systems, ERP software such as SAP or Oracle, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and customer service orientation help you effectively resolve issues and build relationships with clients and internal teams. These skills ensure accurate order fulfillment, timely customer support, and smooth operations in a fast-paced business environment.

What is the difference between Order Management Representative vs Customer Service Representative?

AspectOrder Management RepresentativeCustomer Service Representative
Primary RoleFocuses on processing, tracking, and managing customer orders and ensuring order accuracyHandles customer inquiries, complaints, and provides product or service information
Skills & CertificationsKnowledge of order systems, basic logistics, communication skillsStrong communication, problem-solving, customer service skills
Work EnvironmentOffice setting, often within logistics, supply chain, or sales departmentsCall centers, retail, or office environments
Industry UsageCommon in retail, manufacturing, logistics, and supply chain sectorsWidespread across various industries including retail, telecom, and hospitality

While both roles involve customer interaction, the Order Management Representative specializes in managing and processing orders, ensuring accuracy and timely delivery. The Customer Service Representative handles broader customer inquiries and support. Understanding these differences helps in choosing the right career path or job search focus.

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What job categories do people searching Order Management Representative jobs look for?

The top searched job categories for Order Management Representative jobs are:

Order Management Representative jobs near you
Infographic showing various Order Management Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $41,621 per year, or $20 per hour.

Order Management Rep

Sterling Computers Corporation

North Sioux City, SD • On-site

$18.50 - $24.75/hr

Full-time

Re-posted 17 days ago

Job description

Title: Order Management Representative

Location: North Sioux City, SD

Status: Full-Time, Part-Time

Reports to: Accounting Manager

Job Description: Order Management Reps interact with distributors, manufacturers, and directly with our customers, to ensure that our customer satisfaction levels are consistently world class. It is the responsibility of the Order Management Reps to communicate with customers pre-and post-delivery of products and/or services to inquire about accuracy, completeness, timeliness of the order, and the overall satisfaction of our customers. The Order Management Reps will identify any issues or problems with the sales orders, and will work closely with Sales, Purchasing, and Accounting to rectify those issues or problems in the best interest of the customer and Sterling.

Required Technical Skills: The Order Management Reps should have proficiency in Microsoft Word, Excel, Outlook, Adobe Acrobat Professional, and Salesforce or similar CRM.

Required Education/Experience: 1 – 3 years of customer service or related experience is required.

Requirements:

  • Able to communicate via phone / email with customers and communicate, coordinate, and work effectively with coworkers
  • Very organized. Detailed and task-oriented worker
  • Possess a strong work ethic and team player mentality
  • Capable of working in a high-paced, demanding sales environment
  • Capable of understanding and working within a well-defined process workflow
  • Customer service-oriented mentality. Willing to go the extra mile to satisfy customers.
  • Problem solving ability
  • Basic, general knowledge of IT products

Primary Responsibilities:

  • Receive customer requests for assistance and issues via email and phone, address issues and coordinate with account managers and customer success managers to appropriately respond
  • Communicate with distributors, manufacturers, partners to ascertain product shipment information and order status
  • Accurately and quickly document software and license information
  • Maintain detailed records of sales activity in Salesforce
  • Coordinate and communicate with Sterling’s order management reps to ensure timely shipment and delivery of product to meet customer delivery schedules
  • Assist, coordinate, and document in resolving issues/returns with customers


Sterling Computers Corporation (“Sterling”) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, disability, medical condition, economic status or status with regard to public assistance, citizenship status, national or social or ethnic origin, past or present membership in the uniformed services, protected veteran status, sex, pregnancy, marital or civil union or domestic partnership status, family or parental status, sexual orientation, gender expression or identity, family medical history or genetic information, HIV status, political belief, or any other status or characteristic protected by applicable law.