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Order Management Representative Jobs (NOW HIRING)

Trice Healthcare

Customer Order Mgmt Rep

$26.55/hr

Customer Service Representatives 100% remote - Eastern Standard Time Zone candidates highly ... Process customer orders/changes according to established department and intra-departmental policies ...

Tricehealthcare

Customer Order Mgmt Rep

Stuart, FL · On-site

$26.55/hr

Customer Service Representatives 100% remote - Eastern Standard Time Zone candidates highly ... Process customer orders/changes according to established department and intra-departmental policies ...

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How much do order management representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for order management representative in the United States is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What does an order management representative do?

An Order Management Representative is responsible for processing customer orders, ensuring accuracy and timely fulfillment. They handle order entry, track shipments, resolve order-related issues, and communicate with customers, sales teams, and logistics partners. Their goal is to provide a smooth ordering experience, address any problems quickly, and ensure customer satisfaction throughout the order lifecycle.

What are some common challenges faced by order management representatives, and how can they be effectively addressed?

Order Management Representatives often face challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and coordinating with multiple departments to ensure timely delivery. Effective communication, strong organizational skills, and proficiency with order management systems are essential to handle these issues efficiently. Proactively setting clear expectations with customers and collaborating closely with sales, logistics, and warehouse teams can help minimize errors and improve overall workflow.

What are the key skills and qualifications needed to thrive as an order management representative, and why are they important?

To thrive as an Order Management Representative, you need strong attention to detail, organizational skills, and a background in business administration or a related field. Familiarity with order processing systems, ERP software such as SAP or Oracle, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and customer service orientation help you effectively resolve issues and build relationships with clients and internal teams. These skills ensure accurate order fulfillment, timely customer support, and smooth operations in a fast-paced business environment.

What is the difference between Order Management Representative vs Customer Service Representative?

AspectOrder Management RepresentativeCustomer Service Representative
Primary RoleFocuses on processing, tracking, and managing customer orders and ensuring order accuracyHandles customer inquiries, complaints, and provides product or service information
Skills & CertificationsKnowledge of order systems, basic logistics, communication skillsStrong communication, problem-solving, customer service skills
Work EnvironmentOffice setting, often within logistics, supply chain, or sales departmentsCall centers, retail, or office environments
Industry UsageCommon in retail, manufacturing, logistics, and supply chain sectorsWidespread across various industries including retail, telecom, and hospitality

While both roles involve customer interaction, the Order Management Representative specializes in managing and processing orders, ensuring accuracy and timely delivery. The Customer Service Representative handles broader customer inquiries and support. Understanding these differences helps in choosing the right career path or job search focus.

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What are popular job titles related to Order Management Representative jobs?

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Order Management Representative jobs near you
Infographic showing various Order Management Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $41,621 per year, or $20 per hour.

Order Management Representative

Sugar Land, TX • On-site

Tramontina USA
51 - 200 employees
Learn more about Tramontina USAexternal

Other

Re-posted 27 days ago

Job description

Order Management Representative

The Order Management Representative plays a critical role in ensuring the seamless processing and fulfillment of customer orders. This position is responsible for managing the entire order lifecycle, from receipt and verification to coordination with production and logistics teams, ensuring timely and accurate delivery. The role requires close collaboration with internal departments and external customers to resolve any order discrepancies or issues, maintaining high levels of customer satisfaction. The representative will also monitor order status, update records, and provide regular reports to management to support operational efficiency. Ultimately, this role contributes directly to the company's ability to meet customer demands and uphold its reputation for reliability and quality service.

Minimum Qualifications:

  • Proven experience in order management, customer service, or a related administrative role within a manufacturing or supply chain environment.
  • Proficiency with order management systems and Microsoft Office Suite, particularly Excel.
  • Strong attention to detail and organizational skills to manage multiple orders simultaneously.
  • Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams.

Preferred Qualifications:

  • Experience with ERP systems such as SAP, Oracle, or similar platforms.
  • Knowledge of manufacturing processes and supply chain logistics.
  • Ability to analyze data and generate actionable insights to improve order fulfillment.
  • Familiarity with quality control standards and compliance requirements in manufacturing.
  • Additional language skills to support diverse customer bases.

Responsibilities:

  • Receive and accurately enter customer orders into the order management system, ensuring all details are complete and correct.
  • Coordinate with production, inventory, and logistics teams to confirm order availability and delivery schedules.
  • Communicate proactively with customers regarding order status, potential delays, or changes to ensure transparency and satisfaction.
  • Resolve order discrepancies, such as pricing issues, product availability, or shipment errors, by liaising with relevant departments.
  • Work closely with the shipping and receiving departments to ensure product and orders are in order.
  • Prepare and update shipping and freight logs for large accounts to be used by sales personnel for evaluating freight expenses if applicable.
  • Ensure all components of brick and mortar and e-commerce purchase orders are processed within service level commitments and required information such as tracking is loaded to remain in compliance.
  • Research customer claims and short payments assigned by the AR dept. Contact freight lines to request proof of deliveries for shipments. Work with the inventory department to research inventory shortages. Research vendor non-compliance charges within the customers routing guide to avoid potential or future chargebacks. Update status for all claims in Intelex.
  • Maintain detailed records of orders, customer interactions, and follow-up actions to support audit and reporting requirements.
  • Generate and analyze order reports to identify trends, bottlenecks, and opportunities for process improvement.
  • Support continuous improvement initiatives by providing feedback on order management processes and customer needs.
  • Other duties as assigned based on business needs.

Skills:

The required skills enable the Order Management Representative to efficiently process and track orders, ensuring accuracy and timeliness in daily operations. Strong communication skills are essential for liaising with customers and internal teams to resolve issues and provide updates. Proficiency in order management and ERP systems allows the representative to navigate complex data and maintain accurate records. Analytical skills support the identification of trends and bottlenecks, facilitating continuous process improvements. Preferred skills, such as knowledge of manufacturing processes and additional languages, enhance the representative's ability to support a diverse customer base and contribute to operational excellence.

In-Person | Full Time Role: Monday-Friday

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