Order Management Associate Jobs in Ontario (NOW HIRING)

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Description

PerkinElmer is seeking an exceptional and highly driven Operations Product Leader for the Gas Chromatography, GC business to join our team. Reporting directly to the VP of Product, this pivotal role is ideal for a true go-getter with high agency who is willing to roll their sleeves down and drive meaningful impact in a business poised for significant transformation. You will own the operations responsibilities for the entire GC product portfolio, defining and executing a bold vision to capture market share and ensure we lead the industry in innovation for instrumentation, consumables, and services.

Location: Hybrid Remote in Woodbridge, Ontario with 3 days a week on site and 2 days working remote.

SKU & Lifecycle Management

• Maintain the product line's SKU catalogue - adding new configurations, managing change notifications, and retiring discontinued products in coordination with Operations and Supply Chain
• Support product lifecycle decisions (introduce, sustain, end-of-life) by preparing the operational analysis that informs the Strategic PM's recommendations to the VP
• Own end-of-life communications and phase-out execution for discontinued products - coordinating inventory rundown, customer notification, and field communication
• Maintain accurate product documentation - specifications, compatibility matrices, regional configuration guides - as the product line evolves through sustaining changes

Pricing Administration

• Administer and maintain the product line price book - updating pricing in systems, managing price exception tracking, and preparing periodic price review data for the Strategic PM's approval
• Support periodic list price review cycles: gathering competitive pricing data, preparing margin analysis, and coordinating system updates following approved changes
• Process special pricing requests within delegated authority limits; escalate above-threshold requests to the Strategic PM with supporting data

Quality & Supply Chain Support

• Serve as the first point of triage for field quality escalations and supply chain issues - gathering information, routing to the appropriate owner (Quality, Manufacturing, Supply Chain), and tracking resolution to closure
• Maintain live escalation tracker for the product line; provide regular status updates to the Strategic PM and VP Product Line
• Coordinate with Operations and Supply Chain on parts availability, lead times, and backlog - communicating timeline impacts to commercial stakeholders

Commercial Operations Support

• Support the sales organisation with product configuration guidance, compatibility questions, and order-specific queries that require product management input
• Maintain and update competitive comparison resources, product FAQs, and technical specification sheets as product and competitive information evolves
• Track key product line KPIs - order intake, backlog, inventory, and field feedback - and provide regular reporting to the Strategic PM
• Support NPI launches with operational readiness tasks: SAP setup, price book entry, configuration guide development, and sales team resource publication

Qualifications & Experience

Required

• 2-7 years of experience in product management, technical marketing, product operations, or a closely related commercial or operational role within scientific instrumentation, analytical instruments, or laboratory equipment
• Familiarity with product lifecycle management concepts: SKU management, pricing administration, and product change management
• Strong organisational skills and attention to detail - able to manage multiple concurrent operational workstreams without losing accuracy or follow-through
• Experience working cross-functionally with Operations, Supply Chain, Quality, and commercial teams in a matrixed organisation
• Proficiency with ERP systems (SAP preferred) for product data management, pricing, and order management
• Bachelor's degree in Chemistry, Engineering, Business, or a related discipline

Preferred

• Scientific or technical degree with hands-on laboratory experience - providing the technical grounding to understand product specifications and customer application context
• Experience supporting a product launch in a product management or technical marketing capacity - familiarity with launch readiness tasks and go-to-market execution
• Familiarity with analytical instrument categories relevant to the GC product line

The annualcompensation range for this full-time position is $120,000.00 to $131,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.