Order Management Associate Jobs in Missouri (NOW HIRING)

For over 40 years, Hoffmann Brothers has served as the premier HVAC, Plumbing, Electrical, and Appliance Repair service and installation contractor in the St Louis area. With an aggressive expansion campaign, we are now growing at an exciting rate facing new challenges as we transform our business and enter new geographic and service markets.

Over the last 10 years, Hoffmann has grown from a small family business of 50 employees to a 600+ member multi-market organization with significant aspirations for further growth. We recognize the quality of our people enables this growth and now is your chance to join our team.

As the Warehouse Associate, you will play a critical role in supporting daily operations across our Warehousing operation. This position ensures efficient procurement, inventory control, equipment maintenance, tool tracking, and communication support, while delivering excellent service to field professionals and internal departments. The ideal candidate is organized, proactive, and able to manage multiple priorities in a fast-paced environment

Key Responsibilities:

Purchasing & Order Management

• Place on-demand and scheduled orders, including time-sensitive needs such as same-day runner requests.
• Fulfill daily consumable sheet requests, ensuring all items are delivered same-day (or early next day if after 4 PM).
• Monitor and follow up on outstanding, partially received, or pending purchase orders in Service Titan.
• Itemize and line out as many purchase orders as possible for better tracking and clarity.
• Proactively contact vendors to obtain missing part numbers and relay them to the Operations Manager for Service Titan updates.
• Daily review and ordering of Hoffmann consumable inventory to ensure adequate stock levels.

Warehouse & Equipment Oversight

• Oversee the check-in/check-out process for all warehouse tools and equipment using the BitRip system.
• Verify the condition and completeness of all tools returned and maintain tool accountability.
• Conduct a weekly review of missing or checked-out tools (every Friday).
• Assist with electronic receiving of goods and materials.
• Assist with temporary heating and cooling equipment sign-outs.
• Serve as point of contact for trash service coordination.
• Build and maintain a weekly equipment maintenance and operation checklist (e.g., forklift, scissor lift).

Communication & Support

• Answer incoming calls as the first point of contact, maintaining the highest answered call percentage.
• Encourage and help the team keep missed call percentage below 10%.
• Provide outstanding customer service by responding to counter requests and supporting Field Pros over the phone.
• Assist with monitoring and maintaining the warehouse email inbox.
• Support the dispatch and coordination of warehouse runners.

Pay and Benefits:

• Hourly Pay Rate $20.00-$23.00,
• Employer-paid medical, dental, and vision insurance for you and your family
• Paid vacation, paid holidays
• 401K matching program up to 10%
• Flexible work environment with a casual dress code

Safety:

• Must consider safety one's primary job, both for personal, co-worker and public benefit, and must have general knowledge of safe working practices and of MO-OSHA requirements

Requirements:

• To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, squat, kneel, walk, stoop, use hands to finger, handle controls, hear, and talk. The employee frequently is required to reach with hands and arms. The employee must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces. The employee must regularly lift and/or move 50lbs and up because the equipment being used can be heavy and cumbersome. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The work environment can vary depending on the season and scope of work - employees are required to work outdoors throughout the seasons. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

Hoffmann Brothers is an Equal Opportunity Employer.