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Order Management Associate Jobs in Illinois (NOW HIRING)

Coilcraft

Customer Service Associate

Cary, IL

$14.75 - $20.25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a ... Experience processing orders, quotes, or returns * ERP or order management system experience

Coilcraft

Customer Service Associate

Cary, IL · On-site

$14.75 - $20.25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a ... Experience processing orders, quotes, or returns * ERP or order management system experience

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a ... Experience processing orders, quotes, or returns * ERP or order management system experience

DSV A/S

Data Center Associate

Aurora, IL · On-site

$23.50/hr

Data Center Associate Time Type: Full Time Responsible for providing and maintaining effective material orders, customer service, and inventory management as well as various customer material ...

Bannerhealth

Order Picker Warehouse Associate

Banner, IL · On-site

$15.25 - $18.25/hr

Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care ... Verifies orders as accurate and intact, including special orders. Documents and communicates damage ...

Rural King

Lead Developer - IBM Sterling

Mattoon, IL · On-site

$55.50 - $72.50/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... order management functionality across Rural King's omni-channel retail ecosystem. The Lead ...

Rural King

Lead Developer - IBM Sterling

Mattoon, IL

$55.50 - $72.50/hr

... Associate Hardship Program 24/7 Chaplaincy Services What You'll Do The Lead Developer will play a key role in the design, development, and enhancement of Rural King's enterprise order management ...

Rural King

Lead Developer - IBM Sterling

Mattoon, IL · On-site

$55.50 - $72.50/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... order management functionality across Rural King's omni-channel retail ecosystem. The Lead ...

Compass Group

ORDER BUILDER

Bloomingdale, IL · On-site

$19.75/hr

Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space ... Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer ...

Compass Group

ORDER BUILDER

Urbana, IL · On-site

$14.50 - $19/hr

Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space ... Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer ...

Compass Group

ORDER BUILDER

Belvidere, IL · On-site

$13.75 - $18/hr

Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space ... Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer ...

Compass Group

ORDER BUILDER

Romeoville, IL · On-site

$14.75 - $19.25/hr

Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space ... Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer ...

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All JobsOrder Management Associate JobsOrder Management Associate Jobs in Illinois

Order Management Associate information

See Illinois salary details

$10

$17

$26

How much do order management associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for order management associate in Illinois is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $20.04 per hour, depending on experience, location, and employer.

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics.

What are the most commonly searched types of Order Management jobs in Illinois?

The most popular types of Order Management jobs in Illinois are:

What are popular job titles related to Order Management Associate jobs in Illinois?

For Order Management Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Order Management Associate jobs in Illinois look for?

The top searched job categories for Order Management Associate jobs in Illinois are:

What cities in Illinois are hiring for Order Management Associate jobs?

Cities in Illinois with the most Order Management Associate job openings:

Order Management Associate jobs near you
Infographic showing various Order Management Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $36,144 per year, or $17.4 per hour.

Customer Service Representative Tier I

Rural King

Mattoon, IL • On-site

$15 - $16.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Rural King rating

5.0

Company rating: 5.0 out of 10

Based on 359 frontline employees who took The Breakroom Quiz

608th of 739 rated retailers

Job description

Overview
Build Your Career with Rural King
Rural King is seeking a Customer Service Representative to provide friendly, professional support to customers through phone, live chat, and other communication channels. This role assists with online orders, order management, returns, product questions, and issue resolution while partnering with internal teams and manufacturers to deliver a positive customer experience.
Related Job Titles
Customer Service Representative • Customer Service Specialist • Customer Support Representative • Customer Care Representative • Customer Experience Representative • Order Management Specialist • Call Center Representative
Responsibilities
What You'll Do
Customer Support & Order Management
  • Respond to customer inquiries through phone, live chat, and other communication channels.
  • Assist with online orders, order status, order changes, returns, and general order management.
  • Research and resolve customer questions related to products, orders, shipping, availability, and services.
  • Contact manufacturers and vendors to obtain product, order, warranty, or service information.
  • Track customer returns and follow up on order issues to ensure timely resolution.
  • Partner with coworkers and internal departments to address customer needs and resolve issues.
  • Maintain accurate customer and order information and protect confidential information.
  • Participate in training, workshops, webinars, and other learning opportunities.
  • Demonstrate behaviors that reflect Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.

What We're Looking For
  • 1+ year of customer service, call center, retail, order management, or related experience preferred.
  • Experience supporting customers by phone, live chat, email, or other digital channels.
  • Strong verbal and written communication, listening, and problem-solving skills.
  • Excellent customer service and conflict-resolution skills.
  • Comfortable navigating multiple computer systems and software applications.
  • Working knowledge of Microsoft Office Suite.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
  • Ability to work effectively with customers, coworkers, manufacturers, and internal teams.
  • Willingness to learn, adapt, and continuously improve.

Qualifications
Physical Requirements
  • Ability to sit or stand for extended periods.
  • Ability to lift up to 15 pounds periodically.
  • Ability to navigate and access all required facilities.
  • Ability to communicate effectively in person, by phone, and electronically.
  • Close vision required for computer-related activities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Why Join Rural King?
At Rural King, we believe our people are the foundation of our success. As a family-owned company with a strong history of growth, we provide opportunities to learn, grow, and build a rewarding career.
When you join our team, you'll enjoy:
  • Competitive pay
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Associate discounts
  • Career growth and advancement opportunities
  • Training and professional development
  • A collaborative, team-focused work environment

Compensation
The pay range for this position is $15.00 - $16.25 per hour and is bonus eligible. Exact compensation determined by factors such as geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.
Benefits: [View Rural King Benefits] https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094
Min
USD $15.00/Hr.
Max
USD $16.25/Hr.

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