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Order Entry Jobs in Rochester, NY (NOW HIRING)

Cummins-Wagner Co., Inc.

Service Coordinator

Rochester, NY · On-site

$25 - $32/hr

Service order entry, parts purchasing, and related functions * Dispatch & collect electronic work tickets to/from field service personnel * Preparation of comprehensive inspection and repair reports ...

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Order Entry information

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$28

How much do order entry jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for order entry in Rochester, NY is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.59 per hour, depending on experience, location, and employer.

What is an order entry?

An order entry specialist is a customer-facing position in which you take purchase orders from each customer or salesperson and accurately input them into a computer database. Responsibilities include working closely with other departments such as sales, manufacturing, and shipping to maintain order accuracy and track the availability of each product. You then ensure they fulfill each order promptly. Duties include collecting orders over the phone, through email, and occasionally on paper and problem-solving, which often includes clarifying orders with salespeople who did not write information down entirely or correctly. You also follow orders through to fulfillment, answering any questions that may delay processing. You can often work this job in a remote setting.

What is an order entry?

Order entry jobs involve processing and inputting customer orders into a company's system, ensuring accuracy and timely fulfillment. People in these roles typically handle data entry, verify order details, communicate with customers or internal teams, and may resolve any discrepancies or issues related to orders. These positions are common in industries like retail, manufacturing, and distribution, and require good attention to detail, computer skills, and sometimes customer service experience. Order entry specialists play a vital role in ensuring smooth operations and customer satisfaction.

What skills are required for an order entry job?

To thrive as an Order Entry Specialist, you need strong attention to detail, accuracy in data entry, and familiarity with order processing procedures, often supported by a high school diploma or equivalent. Experience with enterprise resource planning (ERP) systems, customer relationship management (CRM) software, and proficiency in Microsoft Office are typically required. Excellent organizational skills, clear communication, and the ability to multitask effectively set top performers apart. These skills ensure orders are processed correctly and efficiently, minimizing errors that could impact customer satisfaction and business operations.

What are some common challenges faced in an order entry role and how can they be managed?

Order Entry professionals often encounter challenges such as handling high volumes of orders accurately and meeting tight deadlines. Managing discrepancies in order information or resolving issues with incomplete data from customers can also be frequent obstacles. Effective communication skills, attention to detail, and proficiency with order management systems are key to overcoming these challenges. Regular collaboration with sales, customer service, and logistics teams helps ensure smooth order processing and customer satisfaction.

What is the difference between Order Entry vs Customer Service Representative?

AspectOrder EntryCustomer Service Representative
Primary RoleInputting and processing customer ordersHandling customer inquiries, complaints, and support
Required SkillsData entry, attention to detail, basic computer skillsCommunication, problem-solving, interpersonal skills
Work EnvironmentOffice, warehouse, or call centerOffice, call center, retail
Common CertificationsNone typically required, but familiarity with ERP systemsNone typically required, but customer service training beneficial

Order Entry focuses on accurately recording customer orders, while Customer Service Representatives handle a broader range of customer interactions. Both roles often work in similar environments and may require overlapping skills, but their core responsibilities differ significantly.

More about Order Entry jobs

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For Order Entry jobs in Rochester, NY, the most frequently searched job titles are:

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Order Entry jobs near you
Infographic showing various Order Entry job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,571 per year, or $19.5 per hour.

Service Coordinator

Rochester, NY • On-site

Cummins-Wagner Co., Inc.
Industrial Machinery Manufacturing • 201 - 500 employees
Learn more about Cummins-Wagner Co., Inc.external

$25 - $32/hr

Other

Medical, Life, Retirement

Re-posted 8 days ago

Job description

Join our Team of Employee Owners!
Why work for a company when you can own it?
Siewert Equipment, a Division of Cummins-Wagner, is seeking a Service Coordinator at our Rochester, NY location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution of industrial and mechanical equipment.
Job Title: Service Coordinator
Salary Range: $25.00-$32.00 per hour
Department: Roch Service
Location: Rochester, New York
Reports To: Service Manager
Job Overview:
The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.
Our most successful Service Coordinators:
  • Possesses superior communication and organizational skills
  • Exhibit goal-oriented behaviors and time management principles
  • Apply extensive attention to detail to all tasks
  • Exude a customer-focused attitude
  • Have the ability to resolve problems as they arise
  • Possesses proficiency in basic math
  • Possesses mechanical aptitude
  • Experience and proficiency using Windows-based programs
  • Have 5 years of related experience preferred*
  • Experience with mechanical equipment sales preferred*
  • Possess a High School Diploma, or equivalent
  • Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility
  • Telephone & email reception
  • Preparation of equipment, receipt acknowledgments, and quotations for technical services. Maintain service calendar and assist supervisors with service scheduling
  • Timely preparation of job folders with proper documentation
  • Arrange prepaid hotel accommodations for overnight travel
  • Service order entry, parts purchasing, and related functions
  • Dispatch & collect electronic work tickets to/from field service personnel
  • Preparation of comprehensive inspection and repair reports for service & RSG
  • Invoice & Process service jobs and warranty claims
  • Warranty coordination and claim processing with OEM's
  • Oversee Planned Service Agreement proposals, renewals, and scheduling
  • Facilitate credit card purchases and submit receipts to corporate accounting
  • Shop Supplies inventory support & replenishment
  • Organized filing of paper and electronic service records
  • Coordinating employee training and maintaining department training and certification records
  • Provide technical telephone support to customers & coworkers (including reasonable after-hours support)
  • Diffusing and resolving customer concerns and complaints
  • Perform all other duties as assigned
Cummins-Wagner Competitive benefits package:
  • Employee Stock Ownership Program
  • Bonus Program
  • Tuition and Certification Fee Assistance
  • 401k Match
  • Flexible Spending Account
  • Comprehensive Health Insurance
  • Life Insurance
  • Short & Long-Term Disability Insurance

Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985.
Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.

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