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Order Assistant Jobs in Silver Spring, MD (NOW HIRING)

STULZ USA

Order Management Coordinator I

Frederick, MD · Hybrid

$50K - $60K/yr

Communicate order status, shipping details * Assist as needed with lead times quotes, and freight quotes. * Support sales representatives and channel partners with accurate and timely updates.

STULZ USA

Order Processing Specialist I

Frederick, MD · Hybrid

$20 - $24/hr

Compass - client requirement for project close-out * Assist in the preparation of regularly scheduled reports - external and internal requirements * Order confirmations & scheduling tasks * Perform ...

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CFS

Staff Accountant

Pasadena, MD

$2.0K/mo

Help get documents ready for audits and keep records in good order * Assist with tax filings and other required reports * Provide support to accounts payable and receivable when needed Ideal ...

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How much do order assistant jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for order assistant in Silver Spring, MD is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.88 per hour, depending on experience, location, and employer.

What are some typical challenges an Order Assistant may face when managing multiple orders simultaneously?

Order Assistants often encounter the challenge of handling high volumes of orders, especially during peak business periods. Balancing accuracy and efficiency is key, as it's essential to process orders quickly while minimizing errors that could impact customer satisfaction. Strong organizational skills and the ability to prioritize tasks are crucial, as Order Assistants frequently coordinate with other departments such as inventory, shipping, and customer service to resolve issues and ensure timely order fulfillment.

What is the difference between Order Assistant vs Warehouse Clerk?

AspectOrder AssistantWarehouse Clerk
Required CredentialsHigh school diploma, basic computer skillsHigh school diploma, forklift certification (optional)
Work EnvironmentOffice settings, customer service areasWarehouse, storage facilities
Employer & Industry UsageRetail, logistics, manufacturingLogistics, distribution centers, manufacturing
Common Search & ComparisonYesYes

Order Assistants primarily handle order processing, customer communication, and data entry in office environments. Warehouse Clerks focus on inventory management, stocking, and physical handling of goods in warehouse settings. While both roles support supply chain operations, they differ in daily tasks and work environments, making this comparison useful for job seekers exploring related logistics roles.

What are the key skills and qualifications needed to thrive as an Order Assistant, and why are they important?

To thrive as an Order Assistant, you need strong organizational skills, attention to detail, and basic knowledge of order processing, often supported by a high school diploma or equivalent. Familiarity with order management software, spreadsheets, and inventory tracking systems is typically required. Excellent communication, time management, and customer service skills set top performers apart in this role. These abilities ensure orders are accurately processed, customer inquiries are handled promptly, and overall workflow remains efficient.

What does an Order Assistant do?

An Order Assistant is responsible for processing customer orders, ensuring accuracy in order entry, and coordinating with other departments to fulfill orders on time. They often communicate with customers to confirm order details, resolve any issues, and provide updates on order status. Order Assistants may also handle documentation, track shipments, and support inventory management to ensure efficient order fulfillment. Their role is essential in maintaining customer satisfaction and smooth business operations.
What are the most commonly searched types of Order jobs in Silver Spring, MD? The most popular types of Order jobs in Silver Spring, MD are:
What are popular job titles related to Order Assistant jobs in Silver Spring, MD? For Order Assistant jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Order Assistant jobs in Silver Spring, MD look for? The top searched job categories for Order Assistant jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Order Assistant jobs? Cities near Silver Spring, MD with the most Order Assistant job openings:
Order Assistant jobs near you
Order Management Coordinator I

Order Management Coordinator I

STULZ USA

Frederick, MD • Hybrid

$50K - $60K/yr

Other

Posted 18 days ago

Job description

Summary:

Responsible for ensuring accuracy in the order management process, including verifying order details, preparing correspondence, resolving customer/rep issues, and managing inquiries. This role also provides freight/lead time quotes, and processes change orders.

Hybrid with 1 in office day per week required.  At least 2 full weeks of in house training is required.

Essential Duties and Responsibilities:

Order Management

  • Manage quote status, confirmations, changes, and tracking in SAP and Cyberselect.
  • Work with the contracts team to resolve discrepancies.
  • Perform SAP transactions for orders, shipments, and returns.
  • Review and validate Order Processing Level I output.

Customer & Sales Support

  • Communicate order status, shipping details
  • Assist as needed with lead times quotes, and freight quotes.
  • Support sales representatives and channel partners with accurate and timely updates.
  • Resolve or escalate customer/rep inquiries and complaints related to orders and shipments.
  • Answer phone calls.

Shipping & Logistics

  • Schedule and coordinate shipments with freight carriers.
  • Send shipping notifications for customer arranged orders

Departmental Support

  • Support any Key Performance Indicator (KPI) efforts of the OPD team.
  • Build and maintain relationships with internal/external stakeholders (e.g., Sales, Reps, Carriers, Accounting, Engineering, Purchasing, Planning).

Order Management Review

  • Accurately review order details for accuracy, including:
    • Pricing (net, list, commission splits, partners, customer cards, tagging, product hierarchy, header information).
    • Product configurations and required options.
    • Supporting contract review documentation (PO, project info., credit application, tax exempt etc.).
    • Shipping requirements (Customer-arranged, 3rd Party, LTL or Dedicated freight).
  • Manage Cyberselect queue for order processing using a First-In/First-Out (FIFO) approach.

General

  • Additional duties as assigned, to ensure excellent customer service

Qualifications:

  • Attention to Detail: Accuracy in order entry, documentation, and communication.
  • Communication: Clearly conveys information to customers, reps, and internal teams.
  • Problem Solving: Resolves order and shipment issues effectively.
  • Collaboration: Works well with cross-functional teams.
  • Customer Focus: Prioritizes customer satisfaction, responsiveness, and accuracy.
  • Time Management: Prioritizes tasks and meets deadlines

Education/ Experience & Skills:

  • High School diploma or general education degree (GED) or equivalent
  • 1-3 years in order processing, customer service, or shipping/logistics.
  • SAP experience preferred.
  • Strong administrative, organizational, and computer skills.
  • Proficiency with Microsoft Office (Word, Excel).
  • Ability to work independently and manage priorities.

Certificates, Licenses, Registrations:

  • N/A

Language Skills:

  • Ability to read and understand English instructions.

Mathematical Skills:

  • N/A

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to walk, sit, stand, use hands to finger, reach with hands and arms, stoop, and talk or hear. Occasional lifting may be required but should not exceed 25 pounds without additional support. Specific vision ability required by this job includes close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly exposed to an office environment in a manufacturing plant.  The noise level in the plant environment is moderate.

Salary range: $50,000 - $60,000

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