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Optus Jobs (NOW HIRING)

Optus, Inc

Service Delivery Coordinator

Jonesboro, AR · On-site

$17.50 - $18/hr

Model appropriate behavior in regard to Optus' Core Values and Code of Ethics policies and support Optus' team approach to quality to drive Optus forward * Other duties or tasks assigned by ...

Optus, Inc

Service Delivery Coordinator

Jonesboro, AR · On-site

$17.50 - $18/hr

Model appropriate behavior in regard to Optus' Core Values and Code of Ethics policies and support Optus' team approach to quality to drive Optus forward * Other duties or tasks assigned by ...

Optus, Inc

Service Delivery Coordinator

Jonesboro, AR · On-site

$17.50 - $18/hr

Model appropriate behavior in regard to Optus' Core Values and Code of Ethics policies and support Optus' team approach to quality to drive Optus forward * Other duties or tasks assigned by ...

Optus, Inc

Service Delivery Coordinator

Jonesboro, AR · On-site

$17.50 - $18/hr

Model appropriate behavior in regard to Optus' Core Values and Code of Ethics policies and support Optus' team approach to quality to drive Optus forward * Other duties or tasks assigned by ...

Optus, Inc

Lead Traveling Cabling Technician

Jonesboro, AR · On-site +1

$26 - $30/hr

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

Optus, Inc

Lead Traveling Cabling Technician

Jonesboro, AR · On-site +1

$26 - $30/hr

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

All JobsOptus Jobs

Optus information

What types of career advancement opportunities are available for employees at Optus?

At Optus, employees have access to a range of career growth opportunities, including internal job rotations, leadership development programs, and ongoing training initiatives. The company encourages staff to upskill and explore different career paths within the organization, whether in technical roles, customer service, or management. Teams often collaborate across departments, which can open doors to cross-functional projects and promotions. Regular performance reviews and mentorship programs also support employees in achieving their professional goals.

What kind of jobs are available at Optus?

Optus offers a range of jobs including roles in customer service, sales, technical support, network engineering, IT, marketing, and corporate functions. Positions may require relevant skills, certifications, and experience, and can be full-time, part-time, or casual depending on the role and location.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as sales managers, real estate brokers, commercial pilots, or skilled trades like electricians and plumbers. These positions typically require experience, certifications, or specialized skills rather than formal college degrees, and may involve commission-based pay, overtime, or high-demand expertise.

What are the key skills and qualifications needed to thrive as an Optus employee, and why are they important?

To thrive as an Optus employee, you need strong communication, problem-solving, and teamwork skills, typically supported by relevant qualifications in telecommunications, IT, sales, or customer service. Familiarity with CRM systems, telecommunications infrastructure, and digital tools is often required, along with certifications such as Cisco or ITIL for technical roles. Excellent interpersonal skills, adaptability, and a customer-focused mindset make individuals stand out in this environment. These abilities are essential for delivering high-quality service, driving innovation, and maintaining customer satisfaction in a dynamic industry.

What is Optus and what does the company do?

Optus is a major telecommunications company in Australia, providing a wide range of services including mobile phone plans, internet, home phone, and business solutions. As the second-largest wireless carrier in the country, Optus offers both prepaid and postpaid services to millions of customers. The company also delivers entertainment, broadband, and enterprise solutions, aiming to connect people and businesses across Australia. Optus is known for its innovation in technology and its extensive mobile network coverage.

Is Optus a good job?

Optus offers a range of roles in telecommunications, customer service, and technical support, often providing training and opportunities for career growth. Employee experiences vary, but the company generally provides a structured work environment with standard benefits and schedules. Job satisfaction depends on the specific role and individual expectations.

What is the difference between Optus vs Telstra Customer Service Representative?

AspectOptus Customer Service RepresentativeTelstra Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, retail stores, remote optionsCall centers, retail outlets, remote roles
Employer & Industry UsageTelecommunications provider, Australia-wideTelecommunications provider, Australia-wide
Common Search & ComparisonCustomer service roles at OptusCustomer service roles at Telstra

Both Optus and Telstra Customer Service Representatives typically require similar credentials and work in comparable environments within the telecommunications industry. The main differences lie in company-specific policies, training programs, and customer base. Candidates often compare these roles to determine which company aligns better with their career goals or preferred work environment.

What jobs pay $500,000 a year?

High-paying jobs that can reach or exceed $500,000 annually include executive roles such as CEOs, CFOs, and other C-suite positions, as well as specialized professions like investment bankers, senior surgeons, and successful entrepreneurs. These roles typically require extensive experience, advanced skills, and often involve leadership, strategic decision-making, or ownership responsibilities.
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What states have the most Optus jobs? States with the most job openings for Optus jobs include:
What job categories do people searching Optus jobs look for? The top searched job categories for Optus jobs are:
Optus jobs near you
Infographic showing various Optus job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Service Delivery Coordinator

Service Delivery Coordinator

Optus, Inc

Jonesboro, AR • On-site

$17.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

THIS IS NOT A REMOTE OR HYBRID POSITION. YOU MUST BE ABLE TO WORK IN THE OFFICE IN JONESBORO, AR.
The Service Delivery Coordinator is a highly motivated individual that can work in a fast paced environment and transition from task to task smoothly. Strong teamwork and ability to work closely with other members of the team and company to provide a full solution to meet customer needs. Expected to have a high level of customer service and phone etiquette, along with the ability to transcribe information into customer facing notes and ensure accuracy on cost/billing for Accounting to process. The Service Delivery Coordinator will be expected to develop a base level of technical knowledge through scheduled training opportunities and also with tenure in the position. Will communicate using multiple sources such as - email, phone, Instant Messaging, Salesforce case updates, and face-face.
RESPONSIBILITES:
  • Provide exceptional customer service to a diverse group of internal and external customers
  • Answer incoming queue calls in a fast paced environment and triage based on type of call
  • Responsible for dispatching standard break/fix or MAC tickets
  • Conduct daily follow up calls with subcontractors to ensure daily appointments are met
  • Complete check in/out or dispatch confirmation calls
  • Dispatch emergency tickets based on skillset and workload assignments
  • Use GeoPointe to identify/schedule subcontractors for service and negotiate rates to maximize profitability
  • Respond to standard customer or tech inquiries via email, Salesforce, or phone
  • Understand high-level customer specific account requirements and ensure proper cost/billing
  • Update service tickets using the appropriate fields in Salesforce
  • Review requests for equipment orders and submit for processing & delivery
  • Escalate complex issues & customer escalations to Tier 2 and/or Management if needed
  • Train new & current team members on internal/external processes, workflows, and changes
  • Participate in 24x7x365 on call rotation after a minimum of 90 days in position or management discretion
  • Model appropriate behavior in regard to Optus' Core Values and Code of Ethics policies and support Optus' team approach to quality to drive Optus forward
  • Other duties or tasks assigned by management

REQUIREMENTS:
  • College degree preferred, High school degree or equivalent required
  • Experience with Microsoft Word, Excel and Outlook required
  • Previous telephony experience a plus
  • Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
  • Strong written and verbal communication skills required
  • A keen attention to detail and great organizational habits are mandatory
  • Participation in scheduled on call rotation during nights and weekends
  • This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and work within an environment with changing priorities
WHO WE ARE:
At Optus, we're the go-to experts for enterprise organizations looking to stay ahead in the tech world. For over 30 years, we've been helping companies make the most of their business technology, whether they're working in the office or from home. Our goal? To be the most trustworthy, most reliable, and most innovative IT services firm for companies across North America.
We're all about finding the right technology solutions and services for our clients. Our team works closely with each company to understand what they need and create a plan that fits their goals. We're not tied to any one brand or partner, so we can always recommend the best tools for the job. Whether you're passionate about helping people, love working with technology, or have a knack for problem-solving, there's a place for you at Optus. We're looking for people who want to grow their skills, help businesses succeed, and help us create customers for life.
WHAT WE OFFER:
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
PHYSICAL DEMANDS / WORKING CONDITIONS:
Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs., periodically, throughout workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day. Ability to reach, bend, and twist continuously throughout day. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers.
"Equal Opportunity M/F/Disability/Vet Employer"

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