ZipRecruiter

Log In

1

Optus Jobs (NOW HIRING)

Optus, Inc

Services Coordinator - Dispatch

Jonesboro, AR · On-site

$17.50 - $18/hr

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

Optus, Inc

Services Coordinator - Support

Jonesboro, AR · On-site

$16 - $18/hr

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

Optus, Inc

Account Manager

Jonesboro, AR · On-site +1

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

Optus, Inc

Account Manager

Jonesboro, AR · Remote

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

Optus Inc

Services Coordinator - Support

Jonesboro, AR · On-site

$16 - $18/hr

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

Optus, Inc

Services Coordinator - Dispatch

Jonesboro, AR · On-site

$17.50 - $18/hr

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

Optus, Inc

Lead Traveling Cabling Technician

Jonesboro, AR · On-site +1

$26 - $30/hr

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

Optus, Inc

Account Manager

Jonesboro, AR · On-site

$55 - $82/hr

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

Optus, Inc

Services Coordinator - Support

Jonesboro, AR · On-site

$16 - $18/hr

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline ...

Singtel

Human Resources Manager

Redwood City, CA · On-site

$90K - $110K/yr

Together with Optus and our regional associates Airtel, AIS, Globe and Telkomsel, we have a presence in 21 countries. Besides core telecom services, we provide an extensive range of digital solutions.

Optus, Inc

General Application

Jonesboro, AR · On-site

General Application Thank you for your interest in joining our team. This application is for candidates who would like to be considered for current and future opportunities that match their skills ...

Optus, Inc

General Application

Jonesboro, AR · On-site

General Application Thank you for your interest in joining our team. This application is for candidates who would like to be considered for current and future opportunities that match their skills ...

All JobsTechnology JobsOptus Jobs

Optus information

What is Optus?

Optus is a major telecommunications company in Australia, providing a wide range of services including mobile phone plans, internet, home phone, and business solutions. As the second-largest wireless carrier in the country, Optus offers both prepaid and postpaid services to millions of customers. The company also delivers entertainment, broadband, and enterprise solutions, aiming to connect people and businesses across Australia. Optus is known for its innovation in technology and its extensive mobile network coverage.

What types of career advancement opportunities are available for employees at Optus?

At Optus, employees have access to a range of career growth opportunities, including internal job rotations, leadership development programs, and ongoing training initiatives. The company encourages staff to upskill and explore different career paths within the organization, whether in technical roles, customer service, or management. Teams often collaborate across departments, which can open doors to cross-functional projects and promotions. Regular performance reviews and mentorship programs also support employees in achieving their professional goals.

What are the key skills and qualifications needed to thrive as an Optus employee, and why are they important?

To thrive as an Optus employee, you need strong communication, problem-solving, and teamwork skills, typically supported by relevant qualifications in telecommunications, IT, sales, or customer service. Familiarity with CRM systems, telecommunications infrastructure, and digital tools is often required, along with certifications such as Cisco or ITIL for technical roles. Excellent interpersonal skills, adaptability, and a customer-focused mindset make individuals stand out in this environment. These abilities are essential for delivering high-quality service, driving innovation, and maintaining customer satisfaction in a dynamic industry.

What is the difference between Optus vs Telstra Customer Service Representative?

AspectOptus Customer Service RepresentativeTelstra Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, retail stores, remote optionsCall centers, retail outlets, remote roles
Employer & Industry UsageTelecommunications provider, Australia-wideTelecommunications provider, Australia-wide
Common Search & ComparisonCustomer service roles at OptusCustomer service roles at Telstra

Both Optus and Telstra Customer Service Representatives typically require similar credentials and work in comparable environments within the telecommunications industry. The main differences lie in company-specific policies, training programs, and customer base. Candidates often compare these roles to determine which company aligns better with their career goals or preferred work environment.

More about Optus jobs

What cities are hiring for Optus jobs?

Cities with the most Optus job openings:

What states have the most Optus jobs?

States with the most job openings for Optus jobs include:

What job categories do people searching Optus jobs look for?

The top searched job categories for Optus jobs are:

Optus jobs near you
Infographic showing various Optus job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 43% Physical, and 57% Remote job distribution.

Services Coordinator - Dispatch

Optus, Inc

Jonesboro, AR • On-site

$17.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

THIS IS NOT A REMOTE OR HYBRID POSITION. YOU MUST BE ABLE TO WORK IN THE OFFICE IN JONESBORO, AR.
The Services Coordinator- Dispatch is responsible for managing and coordinating service calls and project work for low-voltage and telephony systems. Acting as the central point of intake, triage, scheduling, and communication, the Services Coordinator ensures the right technicians, tools, resources, and information are aligned to meet service commitments and customer expectations.
The ideal candidate thrives in a fast-paced environment, excels at multitasking, and can effectively coordinate among field technicians, customers, vendors, carriers, and internal teams. This position plays a critical role in minimizing customer downtime, supporting emergency response activities, and delivering an exceptional service experience.
Responsibilities:
  • Receive, review, prioritize, and manage incoming service requests, ensuring all necessary information is collected for accurate scheduling and resolution.
  • Dispatch and coordinate field technicians based on skills, availability, location, and service requirements.
  • Schedule service calls, emergency requests, project work, and follow-up visits while managing access requirements and scheduling constraints.
  • Serve as the primary point of contact for customers, providing appointment confirmations, service updates, and status communications.
  • Coordinate resources, materials, equipment, vendors, and third-party partners to support successful service delivery.
  • Maintain accurate service records, documentation, technician updates, and service status tracking within service management systems.
  • Monitor service progress to support SLA compliance and timely resolution of customer issues.
  • Escalate critical service issues as needed and support Service Managers with urgent dispatch, scheduling, and operational needs.
  • Assist in coordinating emergency service requests and mission-critical customer incidents to minimize downtime and ensure customer satisfaction.

Qualifications:
  • 1+ years of experience in dispatching, service coordination, logistics, customer support, or a related administrative role preferred.
  • Strong organizational, scheduling, and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills with a customer-focused approach.
  • Detail-oriented with strong problem-solving abilities and a commitment to accuracy.
  • Proficiency with Microsoft Office and scheduling, dispatch, or service management software; ability to quickly learn new systems and tools.
  • Experience supporting field service operations, telecommunications, low-voltage systems, or coordinating field technicians is preferred.
  • Familiarity with Service Level Agreements (SLAs) and service delivery metrics is a plus.

What We Offer:
  • Hourly pay between $16/hr. - $18/hr., based on experience.
  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Who We Are:
We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.
At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.
Physical Demands / Working Conditions:
Ability to read, write, and communicate both orally and written to external and internal customers and employees.  Normal vision and normal hearing with or without correction.  Ability to lift and/or carry up to 25 lbs., periodically, throughout workday.  Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day.  Ability to reach, bend, and twist continuously throughout day.  Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions.  Ability to work together effectively and professionally with internal and external customers.
“Equal Opportunity M/F/Disability/Vet Employer”
 

Powered by JazzHR

60JKLeZYS2