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Optum Patient Support Center Jobs in Baton Rouge, LA

Hanger, Inc.

Patient Access Coordinator

Baton Rouge, LA · On-site

$14.75 - $18.75/hr

Patient Support: Serve as a liaison for clinic services, offering information on patient experience ... Keep the patient at the center of everything that you do, building lifelong trust. * Foster open ...

Hanger, Inc.

Patient Access Coordinator

Baton Rouge, LA

$14.75 - $18.75/hr

Patient Support: Serve as a liaison for clinic services, offering information on patient experience ... Keep the patient at the center of everything that you do, building lifelong trust. * Foster open ...

Hanger

Patient Access Coordinator

Baton Rouge, LA · On-site

$13.25 - $16.75/hr

Patient Support: Serve as a liaison for clinic services, offering information on patient experience ... Keep the patient at the center of everything that you do, building lifelong trust. Foster open ...

Hanger Clinic

Patient Access Coordinator

Baton Rouge, LA · On-site

$13.25 - $16.75/hr

Patient Support: Serve as a liaison for clinic services, offering information on patient experience ... Keep the patient at the center of everything that you do, building lifelong trust. * Foster open ...

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Optum Patient Support Center information

What is the Optum Patient Support Center?

The Optum Patient Support Center is a dedicated service provided by Optum to assist patients with their healthcare needs. It offers support for scheduling appointments, understanding benefits, navigating insurance, and managing prescriptions or referrals. The center aims to simplify the healthcare process and provide personalized help, ensuring patients can access the care and information they need efficiently. Staffed by trained representatives, the center acts as a central point of contact for patient inquiries and support.

What are the main responsibilities of a team member at the Optum Patient Support Center, and how does this role contribute to patient care?

Team members at the Optum Patient Support Center typically handle inbound and outbound calls to assist patients with scheduling appointments, answering benefit questions, and providing information about healthcare services. They work closely with healthcare providers, insurance representatives, and patients to ensure smooth care coordination. This role is crucial in supporting patients through clear communication, problem-solving, and empathetic service, helping to improve patient satisfaction and streamline care delivery. Collaboration with multidisciplinary teams is common, and team members often have opportunities to develop customer service and healthcare administration skills.

What are the key skills and qualifications needed to thrive as an Optum Patient Support Center representative, and why are they important?

To excel as an Optum Patient Support Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with healthcare experience often preferred. Familiarity with customer relationship management (CRM) systems, healthcare databases, and electronic health records (EHRs) is typically required. Outstanding empathy, patience, and multitasking skills help you effectively support patients and collaborate with care teams. These abilities ensure efficient patient service, accurate information handling, and a positive experience for those seeking care.

What is the difference between Optum Patient Support Center vs Optum Customer Service Representative?

AspectOptum Patient Support CenterOptum Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare support settings
Employer & IndustryOptum, healthcare and insurance industryOptum, healthcare and insurance industry
Job FocusSupporting patients with healthcare inquiries, benefits, and claimsAssisting customers with billing, account info, and service questions

Both roles involve customer interaction within the healthcare industry at Optum. The Patient Support Center position emphasizes healthcare-specific support, while Customer Service Representatives focus more on billing and account inquiries. Both roles require strong communication skills and are based in call center environments.

What qualifications do I need for Optum Patient Support Center?

To work at the Optum Patient Support Center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle sensitive information. Customer service experience and familiarity with healthcare or insurance systems are often preferred, and some roles may require specific certifications or training.

What are popular job titles related to Optum Patient Support Center jobs in Baton Rouge, LA?

For Optum Patient Support Center jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Optum Patient Support Center jobs in Baton Rouge, LA look for?

The top searched job categories for Optum Patient Support Center jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Optum Patient Support Center jobs?

Cities near Baton Rouge, LA with the most Optum Patient Support Center job openings:

Optum Patient Support Center jobs near you
Infographic showing various Optum Patient Support Center job openings in Baton Rouge, LA as of June 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 100% In-person job distribution.

Patient Access Coordinator

Baton Rouge, LA • On-site

Hanger, Inc.
See more jobs at Hanger, Inc.external

$14.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency.
Your Impact
  • Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
  • Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
  • Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk
  • Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
  • Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
  • Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
  • Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Minimum Qualifications
  • High school diploma or equivalent combination of education and experience required.
  • Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
  • Less than one year of customer service, administrative or related experience required.
  • Experience in a receptionist position or experience with medical front office procedures preferred.
  • Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Additional Success Factors
  • Strong interpersonal, oral (including telephone) and written communication skills.
  • Ability to key 30 words per minute with accuracy required.
  • Ability to work with handicapped individuals.
  • Understanding of Alpha filing system.
  • Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
  • Ability to use a computer, including Windows-based software and e-mail.
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
  • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
  • Keep the patient at the center of everything that you do, building lifelong trust.
  • Foster open collaboration and constructive dialogue with everyone around you.
  • Continuously innovate new solutions, influencing and responding to change.
  • Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You
  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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