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Optimum Customer Service Representative Jobs in Riverside, CA

Advanced Medical

Customer Service Representative

Irvine, CA

$17.25 - $23.25/hr

About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer ...

Innovative Career Resources & Staffing

Be Seen First

Customer Service Representative

Irvine, CA · On-site

$24 - $25.90/hr

The Customer Service Representative (CSR) is responsible for delivering exceptional customer support by accurately processing orders, resolving order related inquiries, and supporting sales ...

Employnet Inc

Customer Service Rep

Upland, CA

$16 - $22/hr

Customer Service Representative We are looking for a customer focused, highly motivated and ambitious customer service representative. The target is to ensure excellent service standards and maintain ...

AlysEdwards

Customer Service Representative

Tustin, CA

$16.75 - $22.75/hr

Customer Service Representative Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation ...

QuickFix

Customer Service Representative

Anaheim, CA

$18 - $24/hr

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. We offer competitive pay, comprehensive training ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Riverside, CA

Optimum Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do optimum customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for optimum customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Riverside, CA? For Optimum Customer Service Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Riverside, CA look for? The top searched job categories for Optimum Customer Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Optimum Customer Service Representative jobs? Cities near Riverside, CA with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you

Customer Service Representative

Citadel Access Solutions

Anaheim, CA • On-site

$24 - $28/hr

Full-time

Posted 19 days ago

Job description

Job Title: Customer Service Representative Position Summary

The Customer Service Representative (CSR) is responsible for delivering exceptional customer support by managing inbound and outbound calls, scheduling service appointments, and serving as a key communication link between customers and field technicians.

Key Responsibilities

  • Answer inbound customer calls promptly and professionally

  • Schedule, reschedule, and dispatch service calls using ServiceTitan

  • Accurately enter and update customer, job, and equipment information in ServiceTitan

  • Coordinate with technicians and dispatch to ensure timely job completion

  • Monitor technician schedules, job statuses, and appointment windows

  • Communicate service updates, delays, and resolutions to customers

  • Create and manage work orders, service tickets, and follow-up tasks

  • Process customer inquiries related to service, billing, and warranties

  • Escalate urgent service issues or customer concerns as needed

  • Maintain detailed call notes and documentation within ServiceTitan

  • Support service operations by ensuring jobs are properly closed and documented

Required Qualifications

  • 1–3 years of experience as a Customer Service Representative or Dispatcher in a service-based industry

  • Strong phone etiquette and customer communication skills

  • Ability to multitask in a fast-paced, high-call-volume environment

  • Proficiency with computers, CRM systems, and scheduling software

  • Strong organizational and time-management skills

  • High school diploma or equivalent

Preferred Qualifications

  • Experience in commercial or residential service industries (doors, gates, HVAC, electrical, plumbing, or similar trades)

  • Hands-on experience using ServiceTitan

  • Familiarity with dispatching, route optimization, and technician scheduling

  • Experience handling service agreements, maintenance plans, or follow-up calls

  • Bilingual (English/Spanish) a plus

Work Environment & Expectations

  • This is an on-site role based at the company’s office location

  • Frequent phone and computer use throughout the workday

  • Collaboration with service managers, dispatchers, and field technicians

  • Fast-paced service environment requiring multitasking and attention to detail


Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.