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Optimum Customer Service Representative Jobs in Decatur, IL

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Consociate Health

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Consociate Health

Customer Care Supervisor

Decatur, IL · On-site

The Customer Care Supervisor's focus is supervising a team of customer service representatives, optimizing processes, and driving performance to enhance member satisfaction and operational efficiency.

Thorntons

Guest Service Representative

Decatur, IL · On-site

$16.50 - $16.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

Thorntons

Guest Service Representative

Decatur, IL · On-site

$16.50 - $16.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

Thorntons

Guest Service Representative

Lincoln, IL · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

Thorntons

Guest Service Representative

Lincoln, IL · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ...

UniFirst

Route Service Supervisor- UniFirst

Lincoln, IL · On-site

$53K - $74K/yr

The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate ...

UniFirst

Route Service Supervisor- UniFirst

Mansfield, IL · On-site

$53K - $74K/yr

The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate ...

UniFirst

Route Service Supervisor- UniFirst

Kenney, IL · On-site

$53K - $74K/yr

The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate ...

UniFirst

Route Service Supervisor- UniFirst

De Witt, IL · On-site

$53K - $74K/yr

The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate ...

UniFirst

Route Service Supervisor- UniFirst

Clinton, IL · On-site

$53K - $74K/yr

The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Decatur, IL

Optimum Customer Service Representative information

See Decatur, IL salary details

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How much do optimum customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for optimum customer service representative in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

Does optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in call centers or office environments, but some companies may offer remote customer service roles. Availability of remote jobs depends on the company's current hiring policies and the specific role requirements, such as familiarity with customer service software and communication tools. It is recommended to check the company's careers page for current remote opportunities.

How much do optimum sales reps make?

Optimum Customer Service Representatives typically earn an hourly wage plus commissions or bonuses based on sales performance. The average total compensation can range from $30,000 to $50,000 annually, depending on experience, location, and sales targets. Strong communication skills and product knowledge are important for success in this role.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Relevant experience, a professional resume, and often a high school diploma or equivalent are required; some employers may also prefer familiarity with customer service software or certifications in communication skills.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

Does optimum do door-to-door sales?

Optimum Customer Service Representatives typically do not engage in door-to-door sales. Their role focuses on assisting customers with service inquiries, technical support, and account management, usually within a retail or call center environment. Door-to-door sales are generally not part of their job responsibilities.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Decatur, IL? For Optimum Customer Service Representative jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Decatur, IL look for? The top searched job categories for Optimum Customer Service Representative jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Optimum Customer Service Representative jobs? Cities near Decatur, IL with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you

Guest Service Representative

DOUBLE STAR HOSPITALITY DECATUR LLC

Forsyth, IL • On-site

$15 - $15.75/hr

Part-time

Re-posted just now

Job description

Benefits/Perks 
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!  
Responsibilities
  • Greet every guest with a smile 
  • Assist guests with the registration process
  • Answer phone calls and take messages accurately
  • Anticipate the needs of guests and build rapport
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary
  • Maintain accurate records of registration and payment information 
  • Ensure compliance with health and quality standards
Qualifications
  • High School Diploma/GED required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment