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Optimum Customer Service Representative Jobs in Decatur, IL

Consociate Health

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Consociate

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Old Dominion Freight

Customer Service Clerk

Decatur, IL · On-site

$20.81 - $25.30/hr

Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the ...

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Optimum Customer Service Representative information

See Decatur, IL salary details

$9

$18

$26

How much do optimum customer service representative jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for optimum customer service representative in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

Does Optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in physical call centers and are not commonly offered as remote roles. However, some customer service jobs may have remote options depending on company policies and current staffing needs. It is advisable to check the specific job listings for remote work opportunities.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

How to make $2000 a week working from home?

Optimum Customer Service Representatives can increase their earnings by working full-time hours, handling high call volumes, and gaining experience to qualify for higher-paying shifts or bonuses. Developing strong communication skills and familiarity with customer service tools can also improve productivity and earning potential. Earning $2000 weekly typically requires consistent full-time work and possibly multiple shifts or overtime, depending on pay rates and company policies.

How much does Optimum Sales Rep make?

Optimum Customer Service Representatives typically earn an average hourly wage of around $15 to $20, with additional commissions or bonuses based on sales performance. Total compensation can vary depending on experience, location, and sales targets, and some roles may include benefits and incentives.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What job makes $10,000 a month without a degree?

Optimum Customer Service Representatives typically do not earn $10,000 a month without significant experience or bonuses. High-paying roles that can reach this level often involve sales, real estate, or specialized trades, which may require strong communication skills, certifications, or a proven track record rather than formal degrees.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Decatur, IL? For Optimum Customer Service Representative jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Decatur, IL look for? The top searched job categories for Optimum Customer Service Representative jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Optimum Customer Service Representative jobs? Cities near Decatur, IL with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you
Customer Service Rep(02822) - 415 Keokuk Street

Customer Service Rep(02822) - 415 Keokuk Street

Domino's Franchise

Lincoln, IL

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,886 frontline employees who took The Breakroom Quiz

19th of 22 rated food delivery companies

Job description

Company Description

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family.  Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 415 Keokuk Street location in Lincoln, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service and maintaining our company's reputation for excellence.

  • Answer incoming phone calls professionally and efficiently, addressing customer inquiries, concerns, and requests
  • Provide accurate information about our products, services, and policies
  • Process orders, returns, and exchanges while maintaining a high level of accuracy
  • Resolve customer complaints and escalate complex issues to appropriate departments when necessary
  • Maintain detailed records of customer interactions and transactions using our CRM system
  • Collaborate with team members to ensure seamless customer support across all channels
  • Identify and communicate common customer issues to help improve our products and services
  • Participate in ongoing training to stay updated on company policies, products, and industry trends
  • Maintain a clean and organized workspace to ensure a professional environment
Qualifications
  • High school diploma or equivalent
  • Previous experience in customer service, preferably in a phone-based role
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using computers and customer relationship management (CRM) software
  • Basic math skills for processing transactions and handling financial inquiries
  • Ability to multitask and work efficiently in a fast-paced environment
  • Positive, upbeat attitude with a genuine desire to help customers
  • Empathetic approach to customer concerns and complaints
  • Flexibility to work various shifts, including evenings and weekends as needed
  • Physical ability to stand, walk, sit, and use office equipment for extended periods
  • Capacity to lift and carry up to 25 pounds when necessary
  • Must be {AGE} years of age or older

Additional Information

BENEFITS

  • Flexible hours
  • Competitive wages
  • Employee discount on all food items
  • Advancement opportunities
  • Paid Training

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

  • Offered Health, Dental & Vision Insurance after 60 days of employment
  • Voluntary accident coverage/Critical illness coverage
  • Flexible Spending Accounts
  • Ability to contribute to a 401(k)

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

View All Domino's Jobs