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Optimum Customer Service Representative Jobs in Decatur, IL

kirbyrisk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

kirbyrisk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Kirby Risk

Customer Service Representative I

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Kirby Risk

Customer Service Representative I

Decatur, IL · On-site

$19 - $22/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Decatur, IL

Optimum Customer Service Representative information

See Decatur, IL salary details

$9

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How much do optimum customer service representative jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for optimum customer service representative in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

Does Optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in physical call centers and are not commonly offered as remote roles. However, some customer service jobs may have remote options depending on company policies and current staffing needs. It is advisable to check the specific job listings for remote work opportunities.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

How to make $2000 a week working from home?

Optimum Customer Service Representatives can increase their earnings by working full-time hours, handling high call volumes, and gaining experience to qualify for higher-paying shifts or bonuses. Developing strong communication skills and familiarity with customer service tools can also improve productivity and earning potential. Earning $2000 weekly typically requires consistent full-time work and possibly multiple shifts or overtime, depending on pay rates and company policies.

How much does Optimum Sales Rep make?

Optimum Customer Service Representatives typically earn an average hourly wage of around $15 to $20, with additional commissions or bonuses based on sales performance. Total compensation can vary depending on experience, location, and sales targets, and some roles may include benefits and incentives.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What job makes $10,000 a month without a degree?

Optimum Customer Service Representatives typically do not earn $10,000 a month without significant experience or bonuses. High-paying roles that can reach this level often involve sales, real estate, or specialized trades, which may require strong communication skills, certifications, or a proven track record rather than formal degrees.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Decatur, IL? For Optimum Customer Service Representative jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Decatur, IL look for? The top searched job categories for Optimum Customer Service Representative jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Optimum Customer Service Representative jobs? Cities near Decatur, IL with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you

Customer Service Representative I

kirbyrisk

Decatur, IL

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Customer Service Representative – Electrical Supply
Decatur, IL

Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on?


If so, we want you on our team.

At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

What You’ll Do as a Customer Service Representative

 

In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

You’ll:

  • Deliver outstanding customer service—exceeding expectations and honoring every commitment.
  • Partner with outside sales to support customers and strengthen relationships.
  • Coordinate with vendors to ensure products are delivered accurately and on schedule.
  • Support corporate marketing efforts such as product launches and training events.
  • Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including:
    • Counter and Inside Sales
    • Warehousing and Inventory Management
    • Driving and Deliveries
    • Vendor and Customer Communications
    • Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

What Makes You a Great Fit

  • College coursework and/or 2+ years of relevant work experience
  • Strong written, verbal, and interpersonal communication skills
  • Detail-oriented with excellent organizational abilities
  • Quick learner who’s eager to grow and apply new knowledge
  • Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

  • Ability to lift up to 50 lbs.
  • Valid driver’s license required
  • Comfort with multi-line phone systems and warehouse operations
  • Experience with inventory management and loading/unloading shipments
  • Forklift experience a plus
  • Schedule: Monday–Friday, 7 am–4 pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

  • Medical, RX, Dental, and Vision insurance
  • Life insurance & Employee Assistance Programs
  • Tuition reimbursement & on-the-job training
  • 401(k) with company match & Profit Sharing
  • Paid Time Off (PTO)

Looking for a role where service and teamwork matter? Apply today.

Apply