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Optimum Customer Service Representative Jobs in Virginia

Copart, Inc.

Customer Service Representative

Danville, VA · On-site

$16.04 - $18.07/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Woodfin

Customer Service Representative

Richmond, VA · On-site

$20 - $25/hr

Proactively reach out to customers to schedule tune-up appointments and ensure optimal equipment ... Customer Service Representatives possess excellent verbal and written communication skills. They ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Description Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer ...

ITCON Services

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative ITCON Services is seeking to hire seasoned Customer Service Representatives for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and ...

U-Haul

Customer Service Representative

Mount Crawford, VA · On-site

$12.77 - $13.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Roanoke, VA · On-site

$12.77 - $13.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA · On-site

$14.25 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Virginia

Optimum Customer Service Representative information

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How much do optimum customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for optimum customer service representative in Virginia is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $27.36 per hour, depending on experience, location, and employer.

What is an Optimum Customer Service Representative?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

How to get hired as an Optimum Customer Service Representative?

To get hired as an Optimum Customer Service Representative, candidates should have strong communication skills, previous customer service experience, and familiarity with telecommunications products. Applying through the company's careers website or job boards, and preparing for interviews that assess problem-solving and interpersonal skills, can improve chances of employment.

What are popular job titles related to Optimum Customer Service Representative jobs in Virginia?

For Optimum Customer Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Optimum Customer Service Representative jobs in Virginia look for?

The top searched job categories for Optimum Customer Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Optimum Customer Service Representative jobs?

Cities in Virginia with the most Optimum Customer Service Representative job openings:

Optimum Customer Service Representative jobs near you

Customer Service Representative

DOSWELL OPERATING GROUP

Richmond, VA • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Who We're Hiring:
Be great with us! Our team is passionate about delivering exceptional customer experiences. As the Customer Service Representative, you play a key role in managing various aspects of customer accounts, ensuring their satisfaction, driving inside sales initiatives, and play an important role in the enhancement of the overall customer experience. Your strong customer service skills, attention to detail, and tech-savviness contribute to our team. Together, we will thrive in our dynamic environment that fosters positive customer relationships!
Who We Are:
Woodfin - Your Home Team: A seven-time Richmond Times Dispatch Top Workplace. Our success is no accident. We hire, train, and reward top talent, emphasizing quality people. As a hometown company, we value customer service and employ dedicated, hard-working individuals. We provide comprehensive support, including work-life balance, paid training, wellness programs, and more. Join us to work for an organization built around the core values of Humility, Integrity, and Respect!
What You'll Do:
  • Customer-Centric Mindset
    • Foster a customer-centric mindset by prioritizing customer satisfaction and continuously seeking ways to enhance their experience.
    • Seek feedback from customers and teammates to drive continuous improvement.
    • Support customer experience programs and initiatives.
    • Maintain a positive and resilient attitude in customer service interactions.
    • Be proactive in engaging with customers by anticipating their needs.
  • Assisting customers and addressing inquiries
    • Professionally and promptly assist customers with inquiries, resolving concerns related to budget plans, payment discrepancies, and service agreements.
    • Conduct credit checks for customers requesting a billable status.
    • Monitor and respond to customer inquiries received through the Woodfin Portal.
    • Assist walk-in customers with various needs.
  • Sales and additional services
    • Promote cross-selling services to provide customers with comprehensive solutions.
    • Develop problem-solving skills to address complex customer issues promptly.
    • Renew service agreements by contacting customers, discussing renewal options, and maintaining long-term relationships.
    • Assist and activate Paw Point accounts, allowing customers to redeem points for rewards.
  • Scheduling and coordination
    • Efficiently schedule service calls, tune-ups, propane, and oil deliveries.
    • Proactively reach out to customers to schedule tune-up appointments and ensure optimal equipment performance.
    • Coordinate technical support appointments for timely issue resolution.
    • Manage conference room schedules for a specific location.
  • Collaboration and customer record management
    • Collaborate with cross-departmental teams to provide a seamless customer experience.
    • Keep customer records up to date, attach tune-up sheets, remove canceled service agreement plans, and update equipment information.
What You'll Bring:
  • High school diploma or equivalent is required.
  • Must be at least 18 years old with an upbeat personality and a warm and friendly demeanor.
  • Customer Service Representatives possess excellent verbal and written communication skills. They actively listen to customer inquiries and effectively convey information and provide solutions.
  • CSRs have a deep understanding of the products and services they are supporting. This knowledge enables them to assist customers effectively and answer questions accurately.
  • Must be able to demonstrate empathy towards customers' concerns and be patient even in challenging situations. They build rapport and find suitable solutions that address customers' needs.
  • CSRs often face unpredictable situations; they are adaptable and flexible in their approach. They handle changing circumstances and adjust their strategies accordingly.
  • Must possess a positive, friendly, team-oriented attitude. CRSs maintain a positive demeanor and enhance customer satisfaction by contributing a pleasant experience.
  • Customer Service Representatives with cross-selling skills identify complementary products or services that align with customers' needs. They offer relevant suggestions and make informed recommendations, enhancing the customer experience while increasing sales.
  • CSRs inside sales skills identify potential opportunities and effectively communicate the value of products or services to customers.
  • CSRs have strong problem-solving skills. They analyze customer issues, think critically, and provide timely and effective resolutions.
  • Efficient time management is crucial to handle multiple customer inquiries promptly. Coordinators succeed at prioritizing tasks, managing their workload, and meeting deadlines.
What We Offer:
Woodfin - Your Home Team offers a wide range of employee benefits, including:
  • A welcoming, family-oriented work environment that supports work/life balance.
  • 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
  • Medical insurance with three plan choices, including Health Savings Account options.
  • Dental insurance with two plan choices.
  • Vision insurance coverage.
  • Flexible spending account.
  • Tuition reimbursement.
  • Access to apprenticeship training programs.
  • Scholarship opportunities for you and your family.
  • Paths for cross-training and career advancement.
  • Paid vacation and PTO that accrues from day one.
  • Employee Assistance Program for support when needed.

Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don't hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We're constantly seeking individuals who can contribute to our company's growth and success.
At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnic origin, or any other characteristic protected by federal, state or local laws.
All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.
WFWIJ

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