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Optimum Customer Service Representative Jobs in Michigan

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

Customer Service Representative A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient ...

Versatrans

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Customer Service Representative

Plymouth, MI · On-site

$18 - $21/hr

We are seeking a Customer Service Representative whose primary goal will be to acquire new clients while maintaining strong relationships with existing ones. Customer Service Representative are ...

Miller Warehousing Services, Inc.

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Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

If you have experience as an inside Customer Service Representative, then we want YOU to Apply Now ! Apply Now if you want to join the Trinity Holding, Inc. team! Trinity Holding, Inc. offers: * $18 ...

Emterra Environmental USA

Customer Service Rep

Flint, MI · On-site

$15.50 - $21.25/hr

Customer Service Representative Emterra Environmental USA Corp is a leading provider of integrated recycling resource management and waste disposal solutions to various sectors, including industrial ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Michigan

Optimum Customer Service Representative information

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How much do optimum customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for optimum customer service representative in Michigan is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

How to get hired as an Optimum Customer Service Representative?

To get hired as an Optimum Customer Service Representative, candidates should have strong communication skills, previous customer service experience, and familiarity with telecommunications products. Applying through the company's official careers page and demonstrating problem-solving abilities during interviews can improve chances of hiring. Relevant certifications or training in customer service may also be beneficial.

What is an Optimum Customer Service Representative?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Michigan? For Optimum Customer Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Michigan look for? The top searched job categories for Optimum Customer Service Representative jobs in Michigan are:
What cities in Michigan are hiring for Optimum Customer Service Representative jobs? Cities in Michigan with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you

Customer Service Representative

State Savings Bank

Suttons Bay, MI • On-site

$13.75 - $18.75/hr

Other

Re-posted 7 days ago

Job description

Customer Service Representative

The CSR needs to be aware of and greet customers entering the Bank. The CSR provides prompt and efficient service handling transactions, managing a cash drawer, answering inquiries and referring the customer to products and services offered by the Bank. The CSR should be available to work Monday thru Saturday. "Yes, I can!" approach to business.

Tasks:

· Accurately process transactions, check cashing, deposits/withdrawals from checking and savings accounts, payments on commercial, consumer, and mortgage loans.

· Issue Money Orders, Cashier's checks, and Gift Cards.

· Perform balancing of cash drawer, buying and selling cash to vault.

· Accurately prepare and transmit proof.

· Identify counterfeit money.

· Cash US Savings Bonds.

· Answer phones, filing, maintaining supplies.

· Answer basic customer inquiries regarding interest rates, service charges, account histories, cross-sell products offered by the Bank and refer customers to proper department as needed.

· Follow all Bank policies and procedures.

· Maintain professional, business-like appearance.

· Perform other tasks requested by supervisor related to the Bank and its function.

Work Activities:

· Communicating with Supervisors, Peers, or Subordinates

· Establishing and Maintaining Interpersonal Relationships

· Communicating with Persons Outside Organization

· Processing Information

· Answer telephones to direct calls or provide information.

· Discuss goods or services information with customers.

· Greet customers, patrons, or visitors.

· Operate computers or computerized equipment.

· Respond to customer needs

Process mail transactions.

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