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Optical Frame Representative Jobs in Michigan (NOW HIRING)

Ferris State University

Optician

Big Rapids, MI · On-site

$44K - $46K/yr

... representative of the knowledge, skills, and/or abilities required. Any equivalent combination of ... Responsible for assistance in training optical employees within the area of responsibility.

Ferris State University

Optician

Big Rapids, MI · On-site

$44K - $46K/yr

... representative of the knowledge, skills, and/or abilities required. Any equivalent combination of ... Responsible for assistance in training optical employees within the area of responsibility.

Ferris State University

Optician

Big Rapids, MI · On-site

$44K - $46K/yr

... representative of the knowledge, skills, and/or abilities required. Any equivalent combination of ... Responsible for assistance in training optical employees within the area of responsibility.

Warby Parker

Optician - Breton Village

Grand Rapids, MI · On-site

$16.50 - $21.25/hr

... the best frames and lenses based on their prescription needs, face fit, personal style, and ... Optical Education Reimbursement * Free eyewear * And more (just ask!) Some benefits of working at ...

Warby Parker

Optician - Breton Village

Grand Rapids, MI

$16.50 - $21.25/hr

... frames and lenses based on their prescription needs, face fit, personal style, and lifestyle ... Optical Education Reimbursement * Free eyewear * And more (just ask!) Some benefits of working at ...

Warby Parker

Optician - Pencil Room

Ann Arbor, MI · On-site

$17 - $21.75/hr

... the best frames and lenses based on their prescription needs, face fit, personal style, and ... Optical Education Reimbursement * Free eyewear * And more (just ask!) Some benefits of working at ...

Warby Parker

Optician - Pencil Room

Ann Arbor, MI

$17 - $21.75/hr

... frames and lenses based on their prescription needs, face fit, personal style, and lifestyle ... Optical Education Reimbursement * Free eyewear * And more (just ask!) Some benefits of working at ...

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Optical Frame Representative information

What is an optical frame representative?

An Optical Frame Representative is a sales professional who works for eyewear manufacturers or distributors, promoting and selling optical frames to optometrists, optical shops, and retail stores. They are responsible for showcasing the latest frame collections, educating clients about product features, negotiating sales terms, and maintaining client relationships. Optical Frame Representatives often travel within assigned territories to meet with clients, attend industry events, and stay updated on eyewear trends. Their role is crucial in connecting eyewear brands with retailers and ensuring customers have access to a variety of stylish and functional frame options.

What is the difference between Optical Frame Representative vs Optical Sales Associate?

AspectOptical Frame RepresentativeOptical Sales Associate
CredentialsTypically requires optical or sales certificationsUsually no formal certifications required
Work EnvironmentTraveling to eye care providers and optical storesRetail optical stores or eyewear departments
Employer & IndustryOptical manufacturers, distributors, or wholesale companiesOptical retail stores or chains
Search & Comparison IntentLooking for sales roles representing optical brandsSeeking retail optical sales positions

Optical Frame Representatives focus on promoting and selling eyewear to eye care professionals and optical stores, often traveling and requiring specific optical sales certifications. In contrast, Optical Sales Associates work directly in retail stores, assisting customers with eyewear selection. Both roles are essential in the optical industry but differ mainly in their work environment and responsibilities.

What are the key skills and qualifications needed to thrive as an optical frame representative?

To thrive as an Optical Frame Representative, you need strong sales skills, in-depth product knowledge of eyewear, and typically a background in optical retail or related experience. Familiarity with inventory management systems, CRM software, and point-of-sale technology is important. Excellent interpersonal communication, active listening, and relationship-building skills help you connect with clients and drive sales. These abilities are crucial for effectively presenting products, managing client accounts, and achieving sales targets in a competitive market.

What are the main responsibilities of an optical frame representative?

An Optical Frame Representative typically spends their week visiting optical retailers and eye care professionals to showcase new frame collections, provide product training, and manage orders. The role involves maintaining strong client relationships, addressing customer inquiries, and ensuring displays are up-to-date with the latest styles. Representatives also gather feedback from clients, collaborate with internal sales and marketing teams, and monitor market trends to identify new business opportunities. This mix of independent fieldwork and teamwork makes the position dynamic and client-focused.
What are popular job titles related to Optical Frame Representative jobs in Michigan? For Optical Frame Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Optical Frame Representative jobs in Michigan look for? The top searched job categories for Optical Frame Representative jobs in Michigan are:
What cities in Michigan are hiring for Optical Frame Representative jobs? Cities in Michigan with the most Optical Frame Representative job openings:
Optical Frame Representative jobs near you
Infographic showing various Optical Frame Representative job openings in Michigan as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution.

Optical Lab Customer Service Representative Tier II

ABB Optical Group

Auburn Hills, MI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

ABB Optical Group rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

JOB RESPONSIBILITIES
Reporting directly to the Business Operations Manager, the Lab Tier II Customer Service Representative provides elevated support to our Lab customers. This position will be responsible for interacting with customers in relation to the manufacturing environment of the Lab. You will handle inquiries, resolve issues, and ensure a positive experience for our customers.
Essential Responsibilities include the following. Other duties and special projects may be assigned.
  • Serve as the first point of contact for customers (phone, email, or in-person), effectively addressing and resolving their issues/complaints, and escalating them as necessary.
  • Partners with the customer review and verify patient order history.
  • Communicate with sales and lab representatives, where applicable, to meet the needs of the customer.
  • Achieve a first call resolution to all customer concerns and inquiries.
  • Provides moderate to high problem resolution.
  • Advise customers of products and services that may best suit them.
  • Makes outbound calls for consult, delayed jobs and open frame- to-come orders.
  • Provides shipping, tracking support and resolution. (Familiar with USPS, FedEx and UPS shipment applications.)
  • In-depth knowledge of all products relative to customer's needs.
  • Provide individualized customer service with high quality and professional standards
  • Meet or exceed all key performance metrics set by the department.
  • Report inconsistencies and inefficiencies, and escalate issues to the Resolution team and management.
  • Actively participate in team discussions; provide feedback to improve the work environment.
  • Develop and maintain SOPs.
  • Exhibits effective communication skills and is empowered to make decisions for the customer.
  • Proactively engages the customer and creates an authentic, positive, and memorable customer experience.
  • Strong empathy and active listening skills to interpret customer needs.
  • Ability to work overtime as business needs dictate
  • Other duties as assigned

Supervisory Responsibilities: None
QUALIFICATIONS:
Required Qualifications and Skills
  • High school diploma or equivalent
  • In addition to the 2 years of customer service experience in tier I, minimum of 1 year of optical customer service experience.
  • Requires PC proficiency in a windows-based environment with the ability to use search tools, browsers and e-mail features
  • Requires proficiency with MS office applications (Excel, Word, Adobe)
  • Able to answer inbound phone calls and respond to emails
  • Able to make outbound calls including Frame-To-Come and delayed job calls
  • Able to execute and solve credit search, shipping/tracking request, vision web validation, faxed orders and moderate problem resolution.
  • Ability to adapt to change and unexpected demands of the business
  • Excellent written and oral communication skills with the ability to convey information clearly and effectively
  • Ability to resolve customer conflict issues in a tactful and professional manner
  • Ability to multi-task and utilize multiple systems while performing on the job

Desired Qualifications
  • In addition to 4 years of customer service experience, preferred 2-years of optical experience.
  • High end optical experience, such as customized/ boutique eyewear.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds (safety/weight belt provided, if requested). Specific vision, peripheral vision, depth perception and the ability to adjust focus is required.
For U.S. Candidates
Compensation Range
The anticipated base salary range for this position is $20.00 Hourly. This represents the good-faith estimate of the compensation range at the time of posting.
Actual pay will be based on job-related factors, which may include:
  • Geographic location
  • Relevant experience
  • Education and qualifications
  • Job-related skills
  • Internal equity considerations
  • Applicable minimum wage laws

This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.
Benefits
Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:
  • Medical, dental, and vision insurance
  • Life and group life insurance
  • Voluntary supplemental life insurance
  • Supplemental health benefits (critical illness, hospital, accident)
  • Short- and long-term disability
  • Paid family leave (where applicable by state law)
  • 401(k) plan
  • Tuition reimbursement
  • Eyewear discounts

Time-Off Benefits
Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):
  • Paid vacation and/or sick time
  • Paid holidays
  • Birthday PTO

(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)
Accessibility and Accommodations
Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.
To request an accommodation, please email HR@abboptical.com and include your name and contact information so we can follow up promptly.
Equal Opportunity Employer
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.
International Candidates
The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.

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