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Optical Customer Jobs (NOW HIRING)

Optical Customer Service Associate

Brookfield, WI ยท On-site

$15.25 - $18.75/hr

In the eye care industry, Optical Customer Service Associates are commonly known as Optometric Technicians or Opticians. They assist the optometrists with several aspects of patient care and perform ...

Optical Customer Service Associate

Antigo, WI ยท On-site

$17.25 - $21.25/hr

In the eye care industry, Optical Customer Service Associates are commonly known as Optometric Technicians or Opticians. They assist the optometrists with several aspects of patient care and perform ...

Optical Customer Service Associate

Oak Creek, WI ยท On-site

$15.25 - $18.75/hr

Optical experience is helpful but not required -- we will train the right person. If you enjoy ... High school diploma or equivalent * 1-2 years of retail sales or customer service experience ...

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Showing results 1-20

Optical Customer information

See salary details

$12

$19

$26

How much do optical customer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for optical customer in the United States is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Optical Customer vs Optical Technician?

AspectOptical CustomerOptical Technician
CredentialsNo formal certifications requiredCertification or training in optical technology often required
Work EnvironmentCustomer service setting, retail or optical storeLaboratory or retail optical shop, hands-on equipment work
Employer & IndustryOptical retail stores, eyewear providersOptical labs, eyewear manufacturing, retail optical stores
Job FocusAssisting customers, selecting eyewear, explaining lens optionsAdjusting, repairing, and fitting eyewear, lens processing

The main difference is that Optical Customers are individuals seeking eyewear services, while Optical Technicians are trained professionals who prepare and repair eyewear. Customers focus on service and product selection, whereas technicians handle technical tasks behind the scenes or in-store.

What does an optical customer do?

An optical customer typically refers to a person purchasing or using optical products, such as glasses or contact lenses. If referring to a job role, it may involve assisting customers with selecting eyewear, providing product information, and ensuring customer satisfaction in an optical retail environment.

What are popular job titles related to Optical Customer jobs?

For Optical Customer jobs, the most frequently searched job titles are:

Infographic showing various Optical Customer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,172 per year, or $19.3 per hour.

Optical Customer Service Rep

Norcross, GA โ€ข On-site

Global Channel Management
Recruiting and Staffing Servicesย โ€ขย 11 - 50 employees

$15.25 - $20.50/hr

Other

Re-posted 25 days ago


Job description

Optical Customer Service Rep

Norcross, Georgia, United States

$ 17.00 - 18.00 (US Dollar)

About the Job

Optical Customer Service Rep needs 3+ years experience

Optical Customer Service Rep requires:

  • Must have optical experience
  • High school
  • Telephone/Email Etiquette
  • Active Listening
  • Familiarity with electronic communication methods such as email, instant messaging and chat services
Optical Customer Service Rep Duties

Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions

Prioritize and problem solve customer issues and concerns.

Manage customer late lists, moving late jobs through the lab and communicating with customers.

Perform other duties within the customer service department or other areas as assigned

Maintain a clean and organized work environment.

Observe all company policies, rules, and safety practices.


Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

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