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AI Process Improvement Analyst - Ops

Phoenix, AZ · On-site

$80 - $110/hr

Familiar with Atlassian products (Jira, Confluence, OpsGenie). What We Offer You: * Competitive salary and stock option plan * 100% paid coverage of medical, dental and vision insurance * Flexible ...

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AI Process Improvement Analyst - Ops

Phoenix, AZ

$71K - $88K/yr

Familiar with Atlassian products (Jira, Confluence, OpsGenie). What We Offer You: * Competitive salary and stock option plan * 100% paid coverage of medical, dental and vision insurance * Flexible ...

CVS Health

Lead Engineer - Observability Platform

Homer, AK · On-site

$106K - $140K/yr

Experience with On-Call Scheduling tools such OpsGenie, PagerDuty, GoAlert etc. * Experience with streaming and data platforms such as Kafka, Pulsar, or similar technologies * Familiarity with time ...

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News Corporation

Sr Site Reliability Engineer

Austin, TX · On-site

$130 - $160/hr

OpsGenie, PagerDuty, ServiceNow Professional Qualities * Strong communication skills with ability to explain technical concepts to diverse audiences * Collaborative approach working across ...

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How much do opsgenie jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for opsgenie in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is Opsgenie?

Opsgenie is an incident management and alerting platform designed to help IT operations and DevOps teams respond quickly to critical issues. It integrates with monitoring and ticketing tools to centralize alerts, notify the right people, and escalate incidents automatically when necessary. Opsgenie ensures that on-call engineers are always informed about system outages or performance problems, helping to minimize downtime and improve service reliability.

What are the typical challenges faced by Opsgenie administrators when managing incident notifications across multiple teams?

Opsgenie administrators often encounter challenges such as coordinating alert routing among various teams, ensuring notification policies are correctly configured, and minimizing alert fatigue. Managing escalations and on-call schedules can also be complex, particularly in organizations with distributed or remote teams. Staying proactive with regular reviews and clear communication with stakeholders helps ensure that incidents are handled efficiently and that critical alerts reach the right people promptly.

What are the key skills and qualifications needed to thrive as an Opsgenie administrator, and why are they important?

To thrive as an Opsgenie Administrator, you need a solid understanding of incident management principles, alerting workflows, and preferably a background in IT operations or DevOps. Familiarity with Opsgenie itself, as well as integration with tools like Jira, Slack, and monitoring systems such as Datadog or New Relic, is typically required, along with relevant certifications like ITIL or AWS Certified Cloud Practitioner. Strong problem-solving skills, attention to detail, and effective communication help ensure smooth coordination during critical incidents. These skills are essential for minimizing downtime, ensuring rapid response to alerts, and maintaining reliable IT infrastructure.

What is the difference between Opsgenie vs Incident Manager?

AspectOpsgenieIncident Manager
CertificationsITIL, DevOps, incident management toolsITIL, ServiceNow certifications
Work EnvironmentIT operations, DevOps teams, on-call managementIT service management, incident response teams
Industry UsageTech, SaaS, cloud servicesIT services, enterprise support

Opsgenie focuses on alerting, on-call scheduling, and incident response automation, primarily supporting DevOps and IT operations. Incident Manager typically refers to roles within IT service management frameworks, emphasizing incident resolution and process management. While both roles involve incident handling, Opsgenie is a tool used by Incident Managers to streamline alerts and response workflows.

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What job categories do people searching Opsgenie jobs look for?

The top searched job categories for Opsgenie jobs are:

Opsgenie jobs near you
Infographic showing various Opsgenie job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 74% Physical, 1% Hybrid, and 25% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Network Operations Engineer (5+ years)

Continuum Resource Network

Scottsdale, AZ • On-site

Contractor

Medical, Life, Retirement

Posted 9 days ago

Job description

We are helping an on-demand, autonomous ride-hailing company find Network Operations Engineers to monitor and support the critical networks, cloud infrastructure, databases, and authentication systems that keep live autonomous vehicle operations running reliably.
In this role, you'll monitor critical infrastructure, triage alerts, respond to incidents, and escalate complex issues to specialized engineering teams. You'll also partner closely with Site Reliability Engineering (SRE) to identify recurring issues and turn operational insights into long-term reliability improvements.
The ideal candidate has experience working in a NOC, TechOps, or similar mission-critical operations environment and is comfortable troubleshooting infrastructure issues in real time. You are highly responsive, technically curious, and able to communicate clearly and remain composed during high-pressure incidents.
As a Network Operations Engineer, you'll:
  • Proactively monitor critical IT services, networks, and infrastructure supporting live autonomous vehicle operations in a 24/7 environment.
  • Monitor the real-time health of cloud infrastructure, databases, DNS, authentication services, and other systems required for continuous operations.
  • Acknowledge, investigate, and triage system alerts, serving as a primary responder for incidents affecting live services.
  • Troubleshoot incidents and participate in escalation calls to support investigation, resolution, and root cause identification.
  • Follow established operational procedures and escalation paths to route complex issues to the appropriate engineering teams.
  • Partner with SRE and engineering teams to identify recurring issues and improve system reliability.
  • Participate in incident retrospectives and recommend improvements that reduce outages and strengthen operational processes.
  • Document incidents, troubleshooting activities, resolutions, and escalation details accurately.
  • Prepare clear shift handoffs and service status reports to maintain continuity across 24/7 operations.

Requirements
  • Experience: 5+ years in a NOC, SOC, TechOps, or similar structured operations environment, with a strong understanding of incident management lifecycles and SLAs.
  • Infrastructure Monitoring: Proven experience monitoring enterprise networks, cloud infrastructure (AWS or GCP), and critical databases.
  • Core Services: Strong understanding of TCP/IP, DNS, authentication services EntraID, OpenAuth, SSL/TLS and general networking.
  • Tooling: Proficiency with modern monitoring and observability platforms (e.g., Grafana, Datadog, Kentik, Logic Monitor, or similar alert management systems).
  • Communication: Excellent written and verbal communication skills, with the ability to convey critical technical issues clearly during high-pressure situations.
  • Availability: Willing and able to work 100% on-site in Scottsdale, AZ on an assigned shift that includes at least one weekend day (Saturday or Sunday) every week, including holiday coverage as scheduled.

Preferred Qualifications:
  • Experience with ticketing and incident management systems such as Incident.io, Pagerduty, Opsgenie, ServiceNow and JIRA
  • Basic scripting for operational tasks (Python, Bash) Linux fundamentals ITIL or comparable incident/service management framework familiarity
  • CompTIA Network+ and Security+ certifications Cisco Certified Network Associate (CCNA) or similar vendor-specific networking certifications (e.g., Juniper JNCIA)

Benefits
401K
Life Insurance
Health Insurance

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