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Operations Strategy Jobs in Massachusetts (NOW HIRING)

Spirax-Sarco Ltd.

VP of Operations

Wilmington, MA

Act as a strategic partner to the President across commercial, operational, and organizational priorities * Lead transformation initiatives to enhance scalability, agility, and customer experience ...

Clinovo

Dir, Clinical Operations

Cambridge, MA · On-site

Drive clinical operations strategy and execution for an autoimmune/immunology-focused clinical portfolio, beginning within APAC and expanding into the United States and Europe * Provide operational ...

Whoop

Director, Clinical Operations

Boston, MA · On-site +1

You will own operational strategy and study execution across the product lifecycle, from early concept and feasibility through validation, regulatory submission, launch, and post-market evidence ...

Whoop

Director, Clinical Operations

Boston, MA · On-site

You will own operational strategy and study execution across the product lifecycle, from early concept and feasibility through validation, regulatory submission, launch, and post-market evidence ...

Whoop

Director, Clinical Operations

Boston, MA · On-site

You will own operational strategy and study execution across the product lifecycle, from early concept and feasibility through validation, regulatory submission, launch, and post-market evidence ...

Whoop

Director, Clinical Operations

Boston, MA · On-site +1

You will own operational strategy and study execution across the product lifecycle, from early concept and feasibility through validation, regulatory submission, launch, and post-market evidence ...

PowerDash Inc.

Operations Manager

Cambridge, MA · On-site

We're looking for someone with willingness to engage with both operations strategy and in-the-trenches operations tasks, using AI in ethical ways. There should be a readiness to work with complex ...

PowerDash Inc.

Operations Manager

Cambridge, MA · Hybrid

We're looking for someone with willingness to engage with both operations strategy and in-the-trenches operations tasks, using AI in ethical ways. There should be a readiness to work with complex ...

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Operations Strategy information

What is Operations Strategy?

Operations strategy is the plan that an organization uses to configure its resources and processes to effectively produce goods or deliver services. It aligns the operations function with the overall business strategy, ensuring that the company can meet customer demands efficiently and competitively. This often involves decisions related to production, quality management, supply chain, and resource allocation. Professionals in operations strategy analyze data and trends to optimize performance and drive long-term success for the organization.

What is the difference between Operations Strategy vs Supply Chain Analyst?

AspectOperations StrategySupply Chain Analyst
Required CredentialsBachelor's in Business, Operations Management, or related field; MBA often preferredBachelor's in Supply Chain, Logistics, Business, or related field; certifications like CSCP beneficial
Work EnvironmentStrategic planning teams, management meetings, cross-department collaborationData analysis, vendor communication, logistics coordination, office setting
Employer & Industry UsageManufacturing, retail, logistics companies focusing on overall operationsSupply chain firms, manufacturing, retail, logistics companies focusing on supply chain processes

Operations Strategy focuses on developing and implementing high-level plans to improve overall operational efficiency and effectiveness. In contrast, Supply Chain Analysts concentrate on analyzing and optimizing supply chain processes to ensure smooth logistics and inventory management. Both roles are essential in operations but differ in scope and focus.

How does an Operations Strategy professional typically collaborate with cross-functional teams to drive process improvements?

Operations Strategy professionals regularly work alongside departments such as finance, supply chain, marketing, and IT to identify inefficiencies and develop actionable plans for improvement. This collaboration often involves leading workshops, analyzing data with stakeholders, and aligning diverse teams on shared objectives. Effective communication and project management skills are crucial, as these professionals must balance strategic vision with day-to-day operational realities. By fostering strong cross-functional relationships, Operations Strategy professionals ensure that recommended changes are feasible and supported across the organization.

What are the key skills and qualifications needed to thrive in Operations Strategy, and why are they important?

To excel in Operations Strategy, you need strong analytical abilities, problem-solving skills, and a background in business, engineering, or a related field, often supported by a bachelor’s or master’s degree. Familiarity with data analytics tools, process improvement methodologies (like Six Sigma), and enterprise resource planning (ERP) systems is typically expected. Exceptional communication, leadership, and adaptability help professionals stand out in cross-functional environments. These skills ensure effective operational improvements, strategic decision-making, and the ability to drive organizational growth.
What are popular job titles related to Operations Strategy jobs in Massachusetts? For Operations Strategy jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Operations Strategy jobs in Massachusetts look for? The top searched job categories for Operations Strategy jobs in Massachusetts are:
What cities in Massachusetts are hiring for Operations Strategy jobs? Cities in Massachusetts with the most Operations Strategy job openings:
Operations Strategy jobs near you
Infographic showing various Operations Strategy job openings in Massachusetts as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 2% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Director of Customer Experience & Strategy

Director of Customer Experience & Strategy

Soni Resources

Stoughton, MA • On-site

$95K/yr

Full-time

Posted 21 days ago

Job description

The Director of Customer Experience & Strategy is responsible for developing and executing customer-centric strategies that enhance customer satisfaction, loyalty, retention, and overall business performance. This leadership role partners across departments to optimize the customer journey, drive service excellence, leverage customer insights, and align customer experience initiatives with organizational goals.
Key Responsibilities
  • Develop and implement a comprehensive customer experience strategy aligned with organizational objectives.
  • Lead initiatives to improve customer satisfaction, retention, and loyalty.
  • Design and optimize customer journey maps across all customer touchpoints.
  • Establish customer experience standards, policies, and best practices.
  • Monitor customer feedback and implement action plans to address opportunities for improvement.
  • Develop long-term customer engagement and service strategies.
  • Analyze customer data, market trends, and competitive insights to identify growth opportunities.
  • Collaborate with executive leadership to align customer experience initiatives with business goals.
  • Drive innovation and continuous improvement efforts across customer-facing functions.
  • Lead strategic projects focused on operational efficiency and customer success.
  • Track and report key customer experience metrics, including NPS, CSAT, customer retention, and customer lifetime value.
  • Utilize analytics and customer feedback to identify trends and recommend improvements.
  • Develop dashboards and performance reports for senior leadership.
  • Leverage CRM and customer management systems to enhance customer engagement strategies.
  • Partner with Sales, Marketing, Operations, Product, and Customer Support teams to ensure a consistent customer experience.
  • Lead cross-departmental initiatives to improve customer outcomes and operational effectiveness.
  • Foster a customer-first culture throughout the organization.
  • Serve as a key advocate for customer needs and expectations.
  • Recruit, develop, and mentor customer experience professionals.
  • Establish performance goals and development plans for team members.
  • Promote accountability, collaboration, and continuous learning within the department.
  • Manage departmental budgets and resource allocation.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Communications, Management, or a related field required.
  • Master's degree preferred.
  • 7-10+ years of progressive experience in customer experience, customer success, operations, strategy, or related leadership roles.
  • Demonstrated success leading customer-centric initiatives and organizational change.
  • Experience developing and implementing strategic business plans.
  • Strong background in customer analytics, CRM systems, and performance measurement.
  • Customer journey mapping and experience design.
  • Data analysis and business intelligence.
  • Strong project management and organizational abilities.
  • Proficiency with CRM platforms and customer experience technologies.

Preferred Qualifications
  • Experience with customer experience frameworks and methodologies.
  • Certification in Customer Experience (CX), Customer Success, Lean Six Sigma, or Project Management is a plus.
  • Experience leading digital transformation or customer engagement initiatives.

Compensation: $85,000-100,000
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
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About Soni Resources

Sourced by ZipRecruiter

Soni is a premier staffing & recruitment company that is disrupting the human capital management space. Headquartered in New York, Soni has presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights, and a human touch. We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities. We are minority-owned, and diversity & inclusion is in our DNA. We are committed to creating environments where people are empowered to be their authentic selves.

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

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