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Operations Services Jobs in Arizona (NOW HIRING)

Phoenix Cyber

DLP Engineer [JOB ID 20260828]

Phoenix, AZ · On-site

$120 - $180/hr

CySA, CEH, SSCP, or GICSP Certification Phoenix Cyber is a national provider of cybersecurity engineering services, operations services, sustainment services and managed security services to ...

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Operations Services information

What is Operations Services?

Operations Services refer to the functions and activities that support the day-to-day running of a business or organization. This can include managing logistics, overseeing supply chains, streamlining processes, ensuring compliance, and maintaining quality control. Professionals in Operations Services work to improve efficiency, reduce costs, and support other departments to achieve company goals. Their responsibilities can vary widely depending on the industry and size of the organization.

What are the key skills and qualifications needed to thrive in Operations Services, and why are they important?

To thrive in Operations Services, you need strong organizational skills, an understanding of business processes, and often a bachelor’s degree in business, management, or a related field. Familiarity with enterprise resource planning (ERP) systems, workflow management tools, and data analysis software is typically required. Excellent problem-solving, communication, and adaptability are important soft skills for managing daily operations and responding to dynamic challenges. These abilities ensure efficient processes, minimize errors, and contribute to the overall effectiveness of organizational operations.

What are some common challenges faced in an Operations Services role, and how can they be managed?

Professionals in Operations Services often encounter challenges such as managing multiple tasks under tight deadlines, adapting to rapidly changing processes, and ensuring seamless coordination across departments. Successfully navigating these challenges requires strong organizational skills, adaptability, and effective communication. Many teams use standardized procedures and digital tools to streamline workflows, which helps in prioritizing tasks and addressing issues quickly. Being proactive in identifying bottlenecks and collaborating closely with colleagues can significantly improve outcomes and contribute to smoother operations.

What is the difference between Operations Services vs Customer Service Representative?

AspectOperations ServicesCustomer Service Representative
Required CredentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent
Work EnvironmentOffice, call centers, or remote; focus on internal processesCall centers, retail, or office; focus on customer interaction
Employer & Industry UsageLogistics, manufacturing, corporate sectorsRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding operational support rolesCustomer interaction and support roles

Operations Services and Customer Service Representative roles differ mainly in focus: Operations Services centers on internal processes and logistics, while Customer Service Representatives handle direct customer interactions. Both roles may require similar credentials but serve distinct functions within organizations.

Is operations services a high paying job?

Operations services roles can offer competitive salaries, especially in management or specialized positions that require skills in logistics, process improvement, or technology. Salary levels vary based on industry, experience, and location, but they are generally aligned with other administrative or operational roles in the business sector.

What are 5 careers in operations services?

Five careers in operations services include operations manager, supply chain analyst, logistics coordinator, process improvement specialist, and facilities manager. These roles typically require strong organizational skills, knowledge of industry tools, and often involve overseeing workflows, optimizing processes, and managing teams to ensure efficient business operations.

What is an example of an operations services job?

An operations services job involves managing and supporting the daily functions of a company's operations, such as coordinating logistics, overseeing supply chain activities, or maintaining equipment. These roles often require strong organizational skills and familiarity with tools like enterprise resource planning (ERP) systems.

What are the most commonly searched types of Operations Services jobs in Arizona?

The most popular types of Operations Services jobs in Arizona are:

What cities in Arizona are hiring for Operations Services jobs?

Cities in Arizona with the most Operations Services job openings:

Operations Services jobs near you
Infographic showing various Operations Services job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Digital Business Operations & Service Assurance Expert

Globe Telecom, Inc.

Globe, AZ

Full-time

Re-posted 27 days ago

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The Digital Operations Expert is responsible for ensuring the reliability, performance, and availability of digital channels and APIs that support customer transactions and experiences. This role oversees operational monitoring, incident management, service recovery, and performance analytics to minimize customer impact and maintain service excellence.
The role works closely with Product, IT, Engineering, Marketing, and Support teams to drive rapid issue resolution, implement continuous improvements, and ensure operational readiness. Additionally, the Digital Operations Lead leverages data and performance insights to identify trends, improve customer experience, protect revenue, and support business decision-making while ensuring compliance with governance and operational standards.HIRING REQUIREMENTS:
Work Experience

  • At least 4-6 years of experience in Digital Operations, Business Operations, Service Assurance, IT Operations, or Service Management.

  • Minimum 2 years of hands-on experience supporting digital channels, including mobile applications, web platforms, APIs, or customer-facing digital services.

  • Experience in incident management and recovery operations, including coordination of bridge calls, stakeholder communications, impact assessments, and post-incident reviews.

  • Strong understanding of ITIL-based processes, including Incident Management, Problem Management, Change Management, and Service Transition.

  • Proven experience translating recurring incidents, customer complaints, and operational issues into structured enhancement or optimization initiatives.

  • Experience in root cause analysis (RCA), identifying recurring issues, and driving preventive and corrective actions.

  • Experience governing service transitions from project delivery teams to operational support teams, including knowledge transfer, stabilization monitoring, and escalation management.

  • Strong background in operational reporting, KPI management, and executive-level performance presentations.

  • Experience driving continuous improvement initiatives focused on reducing downtime, improving MTTD/MTTR, increasing service reliability, and enhancing customer experience.

  • Exposure to Globe digital platforms, customer journeys, and operational processes is highly preferred.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Apply