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Operations Services Manager Jobs in Arizona (NOW HIRING)

Henderson

Guest Services Manager

Phoenix, AZ · On-site

$50K - $60K/yr

Guest Experience & Front Desk Operations * Lead and oversee daily front desk operations. * Ensure guests receive exceptional service throughout their stay. * Resolve guest concerns and service ...

ASARCO LLC

Technical Services Manager

Sahuarita, AZ · On-site

$109K - $109K/yr

Technical Services Manager As the Technical Services Manager, you will be a key driver of the ... operation. You will also provide essential leadership across mine geology, ore control ...

Raytheon

License Services Manager

Tucson, AZ

With our three market leading businesses, world-class operations and investments in research and ... The License Services Manager will be responsible for providing application license services ...

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Operations Services Manager information

How much is the salary of an operations manager?

The salary of an operations services manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are some common challenges faced by Operations Services Managers, and how can they be addressed?

Operations Services Managers often encounter challenges such as balancing resource allocation, managing cross-departmental communication, and ensuring process efficiency. To address these challenges, it's important to implement clear standard operating procedures, foster open communication channels within and between teams, and utilize data-driven decision-making tools. Regular feedback sessions and continuous process improvement initiatives also help in proactively identifying and resolving operational bottlenecks.

What is the minimum salary of an operations manager?

The minimum salary for an operations services manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What are the key skills and qualifications needed to thrive as an Operations Services Manager, and why are they important?

To thrive as an Operations Services Manager, you need strong leadership, project management, and analytical skills, typically supported by a bachelor’s degree in business or a related field. Familiarity with ERP systems, workflow automation tools, and relevant certifications such as PMP or Six Sigma are often required. Excellent communication, problem-solving, and adaptability help you effectively lead teams and drive process improvements. These skills and qualifications are vital for optimizing operational efficiency, ensuring service quality, and achieving organizational goals.

What does an operations service manager do?

An operations services manager oversees daily business functions, ensuring efficient delivery of services and operational processes. They coordinate teams, manage resources, and implement policies to improve productivity and customer satisfaction, often using tools like ERP systems and data analysis. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What is the difference between Operations Services Manager vs Operations Coordinator?

AspectOperations Services ManagerOperations Coordinator
ResponsibilitiesOversees multiple operational departments, manages teams, and implements strategic initiatives.Supports daily operational tasks, coordinates schedules, and assists with administrative duties.
Required CredentialsBachelor's degree in Business, Operations, or related field; experience in management roles.Bachelor's degree or associate degree; experience in administrative or operational support.
Work EnvironmentOffice setting, often in corporate or industrial environments.Office or on-site locations, supporting operational teams.
Employer & Industry UsageCommon in manufacturing, logistics, and corporate sectors.Used across various industries for support roles in operations.

The Operations Services Manager typically holds a strategic leadership role, overseeing multiple teams and implementing operational improvements. In contrast, the Operations Coordinator provides essential support to daily operations, focusing on coordination and administrative tasks. Both roles are vital but differ in scope, responsibility, and seniority.

What is the highest salary for an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or high-cost regions, with top earners often holding senior or specialized roles. Factors such as industry, experience, certifications, and location influence compensation levels.

What does an Operations Services Manager do?

An Operations Services Manager oversees the daily operations of a company's service-related functions to ensure efficiency, quality, and customer satisfaction. They coordinate between different departments, manage teams, implement process improvements, and ensure compliance with company policies and industry regulations. Their role is crucial in optimizing workflows, resolving operational issues, and supporting the overall business objectives of the organization.
Operations Services Manager jobs near you
Infographic showing various Operations Services Manager job openings in Arizona as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.
Operations Services Systems Coordinator

Operations Services Systems Coordinator

PF Changs

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

P.F. Chang's rating

6.2

Company rating: 6.2 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

35th of 87 rated restaurants

Job description

The Operations Services Systems Coordinator supports day-to-day operational efficiency by serving as a tactical systems resource for the Operations Team. This role is responsible for troubleshooting and resolving daily helpdesk tickets, maintaining user access and organizational hierarchies across operational systems, and ensuring field teams receive timely, accurate support.

Working closely with Operations, IT, Payroll, HRIS, Learning & Development, and field leadership, this position helps sustain system accuracy, functionality, and usability across the enterprise. Guided by P.F. Chang's Mission, Vision, and Core Values, this role plays a critical part in supporting restaurant teams through responsive service, disciplined follow-through, and strong system stewardship.

What You'll Do

Helpdesk & Daily Systems Support

  • Monitor and respond to Operations Services helpdesk tickets in a timely, professional manner.
  • Troubleshoot system issues for field leaders and restaurant teams.
  • Resolve routine requests and escalate more complex issues appropriately.
  • Track trends in tickets and recurring issues to identify improvement opportunities.
  • Provide consistent communication and follow-through on all support requests.

Systems Maintenance & Hierarchy Management

  • Maintain organizational hierarchies, user roles, permissions, and distribution groups across systems.
  • Support setup for openings, closures, transfers, promotions, and organizational updates.
  • Ensure alignment and accuracy across Operations, HR, Payroll, and Learning systems.
  • Conduct regular audits to maintain data integrity.
  • Manage and maintain system access for field users.

Operational Systems Coordination

  • Support administration of key systems including POS, Payday Portal, Scheduling (Workday/HotSchedules), LMS, communication tools, and related platforms.
  • Partner with IT, HRIS, Payroll, and vendors to resolve system issues.
  • Assist with user acceptance testing (UAT) for system updates and enhancements.
  • Document system processes, troubleshooting procedures, and internal reference guides.
  • Maintain working knowledge of system integrations, workflows, and dependencies.

Field Support & Communication

  • Provide solutions-oriented support to Market Partners, Operating Partners, and restaurant leaders.
  • Communicate outages, updates, and resolutions clearly and effectively.
  • Support the development and maintenance of SOPs, FAQs, and job aids.
  • Reinforce available support resources and best practices for field teams.

Process Improvement & Documentation

  • Identify opportunities to improve workflows and support processes.
  • Support standardization of helpdesk intake and resolution practices.
  • Maintain organized tracking of requests, updates, and resolutions.
  • Contribute to the continuous improvement of Operations Services tools and processes.

What We're Looking For

  • College degree preferred.
  • 1-3 years of experience in systems support, operations, or a helpdesk environment.
  • Restaurant, hospitality, or multi-unit operations experience strongly preferred.
  • Experience with POS, HRIS, payroll systems, scheduling platforms, or learning management systems preferred.

Skills & Abilities

  • Strong troubleshooting and problem-solving skills.
  • Exceptional attention to detail and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong verbal and written communication skills with a customer-service mindset.
  • Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
  • Ability to quickly learn, navigate, and support multiple business systems.

Benefits We Offer:

  • Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
  • Paid Vacation and Sick Time:20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
  • Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
  • Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
  • Professional Development: Tuition reimbursement for job related programs.
  • Lucky Cat Meal Card:Preloaded meal card for use at any corporate-owned P.F. Chang's location.
  • Exclusive Discounts: Access exclusive employee discounts.
  • Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Why work for us?

Because it's more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

Apply Now

  • Search for jobs by keyword or location.

  • Gather your work history, and if applicable, prepare your resume for submission.

  • Click "Apply Now" to submit your application.

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