Operations Program Manager Jobs in Toronto, ON (NOW HIRING)

Requisition ID: 262964 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Program Manager, Canadian Commercial Banking contributes to the overall success of the Canadian Commercial Banking National Office leading cross-functional programs that drive strategic business outcomes. This role requires stakeholder management skills to align diverse interests, secure sponsorship, and ensure program objectives are met. Operating at the intersection of strategy and execution, the Program Manager will liaise with senior leadership, manage governance structures, and foster collaboration across multiple business units to deliver key initiatives in the Bank. 

The Program Manager plays a key role supporting business partners with the execution of regulatory change and strategic growth initiatives across the Canadian Bank where Canadian Commercial Banking is involved. One of the primary objectives is to provide end-to-end program management support on high-priority business initiatives through effective use of common program management methodologies, tools, templates, education, and training. The work focuses on leadership, problem solving and driving results.
As Manager, you will partner with various business lines across the Bank; providing leadership and executional capabilities to ensure Canadian Commercial Banking is able to deliver and sustain the full benefits of program management standards, methodologies, and best practices. You will oversee programs of diverse sizes and will be accountable to ensure that successful outcomes are a priority. You will engage with key executive and senior stakeholders across the Bank. While engaging internal stakeholders, your role is to lead, oversee and ensure effective program delivery and sustainable benefits.

Is this role right for you? In this role, you will: 

   Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
   Strategic Leadership & Governance; Manage program objectives, scope, and success metrics aligned with organizational strategy. Follow governance frameworks, support steering committees, and decision-making protocols. Provide executive-level reporting on program health, risks and issues
   Stakeholder Engagement & Relationship Management; Identify, analyze, and prioritize stakeholders. Develop and execute stakeholder engagement plans tailored to influence and expectations. Facilitate transparent communication and manage conflicts to maintain trust and alignment. 
   Program Planning & Delivery; Oversee integrated planning across multiple projects, ensuring interdependencies are managed. Drive accountability for milestones and deliverables across workstreams.
   Risk & Issue Management; Anticipate and mitigate risks impacting stakeholder relationships or program outcomes. Escalate critical issues to Sr. Manager / Director with clear resolution strategies.
   Communication & Change Management; Deliver concise, executive-ready updates and presentations focused on insights and decisions. Champion change initiatives/management, ensuring stakeholder buy-in and adoption of new processes.
   Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

   Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

   Champion a high performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role

3-5 years of experience in support / project management,
Certifications such as PMP, PgMP, or MSP are highly desirable
Sound knowledge in the financial sector, banking regulations and related regulatory requirements
Ability to lead multiple projects at the same time, weighing often conflicting priorities, and delivering results
Strong communication skills with sound interpersonal skills and a demonstrated ability to resolve escalated issues effectively to reduce business impact
Excellent organization skills and effective coaching skills to foster development of others

Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.