Quality Program Overview The Supply Chain Operations Manager establishes an end-to-end hardware quality management system across the full lifecycle (new, used, and repaired equipment). The program ...
Quality Program Overview The Supply Chain Operations Manager establishes an end-to-end hardware quality management system across the full lifecycle (new, used, and repaired equipment). The program ...
Senior Program Manager
OR · On-site +1
$108K - $109K/yr
... operational integrity * Conduct performance reviews and lessons-learned analysis at key project ... or program management roles * Your demonstrated 2+ years of direct leadership experience is ...
Senior Program Manager
OR · On-site +1
$108K - $109K/yr
... operational integrity * Conduct performance reviews and lessons-learned analysis at key project ... or program management roles * Your demonstrated 2+ years of direct leadership experience is ...
IT Asset Management Program Manager
OR · On-site +1
$108K - $109K/yr
Develop, maintain, and manage the ITAM Program Management Plan (PMP), establishing program governance, performance measures, resource requirements, and operational priorities. * Create and maintain ...
IT Asset Management Program Manager
OR · On-site +1
$108K - $109K/yr
Develop, maintain, and manage the ITAM Program Management Plan (PMP), establishing program governance, performance measures, resource requirements, and operational priorities. * Create and maintain ...
Food Bank Program Manager
Roseburg, OR · On-site
$37.14/hr
Oversee daily food bank and warehouse operations including but not limited to ordering, allocation ... Manage the Fresh Alliance program to ensure compliance with regulations and maintain relationships ...
New
Food Bank Program Manager
Roseburg, OR · On-site
$37.14/hr
Oversee daily food bank and warehouse operations including but not limited to ordering, allocation ... Manage the Fresh Alliance program to ensure compliance with regulations and maintain relationships ...
New
Food Bank Program Manager
Roseburg, OR · On-site
Oversee daily food bank and warehouse operations including but not limited to ordering, allocation ... Manage the Fresh Alliance program to ensure compliance with regulations and maintain relationships ...
New
Food Bank Program Manager
Roseburg, OR · On-site
Oversee daily food bank and warehouse operations including but not limited to ordering, allocation ... Manage the Fresh Alliance program to ensure compliance with regulations and maintain relationships ...
New
The Accounting Operations Manager fulfills these duties using a high level of discretion in collaboration with Contracts, People Operations, Program Finance, Delivery Management, and Nava leadership.
The Accounting Operations Manager fulfills these duties using a high level of discretion in collaboration with Contracts, People Operations, Program Finance, Delivery Management, and Nava leadership.
FINTECH Operations Strategic Initiatives Project Manager
OR · Remote
$105K - $141K/yr
The Role As a Lead Technical Program Manager, you will be a key member of the FTO Finance Transformation Team and will help execute on the broader strategic and operational goals within Finance and ...
FINTECH Operations Strategic Initiatives Project Manager
OR · Remote
$105K - $141K/yr
The Role As a Lead Technical Program Manager, you will be a key member of the FTO Finance Transformation Team and will help execute on the broader strategic and operational goals within Finance and ...
Program Management Director
OR · On-site
Develop agentic AI solutions that support our customer life-cycle, from presales to operations. * Implement and manage delivery processes in iterative and evolving environments, often for programs ...
Program Management Director
OR · On-site
Develop agentic AI solutions that support our customer life-cycle, from presales to operations. * Implement and manage delivery processes in iterative and evolving environments, often for programs ...
Program Management Director
OR · On-site +1
Develop agentic AI solutions that support our customer life-cycle, from presales to operations. * Implement and manage delivery processes in iterative and evolving environments, often for programs ...
Program Management Director
OR · On-site +1
Develop agentic AI solutions that support our customer life-cycle, from presales to operations. * Implement and manage delivery processes in iterative and evolving environments, often for programs ...
Director, Cloud Operations
OR · Remote
In close collaboration with Solution Architecture, Engineering, Product Management, Security (SecOps), Finance, Program Management, and customer facing teams, the Cloud Operations Leader embeds ...
Director, Cloud Operations
OR · Remote
In close collaboration with Solution Architecture, Engineering, Product Management, Security (SecOps), Finance, Program Management, and customer facing teams, the Cloud Operations Leader embeds ...
Director, Cloud Operations
OR · On-site +1
In close collaboration with Solution Architecture, Engineering, Product Management, Security (SecOps), Finance, Program Management, and customer facing teams, the Cloud Operations Leader embeds ...
Director, Cloud Operations
OR · On-site +1
In close collaboration with Solution Architecture, Engineering, Product Management, Security (SecOps), Finance, Program Management, and customer facing teams, the Cloud Operations Leader embeds ...
As a Sr. Operations Manager, you will oversee salaried and hourly employees in a fast-paced ... We emphasize this through training, education, and accident prevention programs. Process ...
Quick apply
As a Sr. Operations Manager, you will oversee salaried and hourly employees in a fast-paced ... We emphasize this through training, education, and accident prevention programs. Process ...
As a Sr. Operations Manager, you will oversee salaried and hourly employees in a fast-paced ... We emphasize this through training, education, and accident prevention programs. Process ...
As a Sr. Operations Manager, you will oversee salaried and hourly employees in a fast-paced ... We emphasize this through training, education, and accident prevention programs. Process ...
As a Sr. Operations Manager, you will oversee salaried and hourly employees in a fast-paced ... We emphasize this through training, education, and accident prevention programs. Process ...
As a Sr. Operations Manager, you will oversee salaried and hourly employees in a fast-paced ... We emphasize this through training, education, and accident prevention programs. Process ...
The Role We are seeking an AI Operations Director, to serve as a strategic operator for the AI ... Strong program management discipline, with experience creating structure, cadence, visibility, and ...
New
The Role We are seeking an AI Operations Director, to serve as a strategic operator for the AI ... Strong program management discipline, with experience creating structure, cadence, visibility, and ...
New
Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care.
Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care.
Family Birth Place Manager
Roseburg, OR · On-site
$67.47 - $93.89/hr
Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care.
Family Birth Place Manager
Roseburg, OR · On-site
$67.47 - $93.89/hr
Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care.
Family Birth Place Manager
Roseburg, OR · On-site
Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care.
Family Birth Place Manager
Roseburg, OR · On-site
Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care.
Director of Operations
Sutherlin, OR · On-site
Facilitate change management by engaging stakeholders, providing training programs, and monitoring adoption metrics to ensure smooth transitions. Operations Management * Oversee and direct all ...
Director of Operations
Sutherlin, OR · On-site
Facilitate change management by engaging stakeholders, providing training programs, and monitoring adoption metrics to ensure smooth transitions. Operations Management * Oversee and direct all ...
Facilitate change management by engaging stakeholders, providing training programs, and monitoring adoption metrics to ensure smooth transitions. Operations Management * Oversee and direct all ...
Facilitate change management by engaging stakeholders, providing training programs, and monitoring adoption metrics to ensure smooth transitions. Operations Management * Oversee and direct all ...
Operations Program Manager information
See Roseburg, OR salary details
$40.5K - $51.4K
2% of jobs
$51.4K - $62.3K
7% of jobs
$62.3K - $73.2K
7% of jobs
$73.2K - $84.1K
7% of jobs
$86.3K is the 25th percentile. Wages below this are outliers.
$84.1K - $95K
5% of jobs
$95K - $105.9K
9% of jobs
The median wage is $114.5K / yr.
$105.9K - $116.8K
15% of jobs
$127.7K is the 75th percentile. Wages above this are outliers.
$116.8K - $127.7K
22% of jobs
$127.7K - $138.7K
13% of jobs
$138.7K - $149.6K
9% of jobs
$149.6K - $160.5K
3% of jobs
$40.5K
$110.8K
$160.5K
How much do operations program manager jobs pay per year?
What is the difference between Operations Program Manager vs Operations Analyst?
| Aspect | Operations Program Manager | Operations Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree, project management certifications (e.g., PMP) | Bachelor's degree, analytical or business certifications often preferred |
| Work Environment | Cross-functional teams, strategic planning, project oversight | Data analysis, process improvement, reporting |
| Employer & Industry Usage | Manufacturing, logistics, tech companies | Retail, supply chain, operations departments |
| Common Search & Comparison | Focuses on managing programs and projects | Focuses on analyzing operations and data |
The Operations Program Manager oversees multiple projects, coordinating teams to improve efficiency, while the Operations Analyst focuses on analyzing data to identify operational improvements. Both roles are vital in operations but differ in scope and responsibilities.
What is an Operations Program Manager?
What are the key skills and qualifications needed to thrive as an Operations Program Manager, and why are they important?
How does an Operations Program Manager typically collaborate with cross-functional teams to drive project success?

$134K/yr
Other
Medical, Life
Posted 4 days ago
Lumen Technologies rating
8.6
Based on 100 frontline employees who took The Breakroom Quiz
4th of 76 rated telecommunications companies
Job description
Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.
The Quality Program Manager is responsible for establishing, leading, and scaling an end-to-end hardware quality management program. This role focuses on improving quality outcomes for new, used, and repaired hardware, reducing operational failures, and driving accountability across suppliers and internal partners.
This is a program leadership role requiring strong cross-functional collaboration with NETS, Service Assurance, Engineering/Planning, Service Delivery, Field Operations, Strategic Sourcing, and key suppliers. The role will define quality standards, implement measurable KPIs, pilot initiatives with strategic vendors, and translate quality data into actionable improvements that reduce cost, improve reliability, and enhance customer outcomes.
This position has been designated as fully remote in the U.S.
The Supply Chain Operations Manager establishes an end-to-end hardware quality management system across the full lifecycle (new, used, and repaired equipment). The program focuses on improving reliability and customer outcomes by reducing Dead on Arrival (DOA), operational failures, and repair No Trouble Found (NTF), while increasing visibility, traceability, and supplier accountability. The core deliverables are clear quality standards, measurable KPIs at the part level, a governance cadence that drives decisions, and a closed-loop corrective action process that turns quality signals into sustained improvements.
- Measure: Define and track part-level lifecycle metrics (install DOA, spares DOA, operational failure rate, MTBF, repair NTF) segmented by new/used/repaired and by supplier/repair vendor.
- Review: Run a recurring governance cadence (weekly ops triage + monthly deep dive + quarterly executive review) to prioritize issues, approve corrective actions, and remove blockers.
- Resolve: Use a standard closed-loop workflow for issue escalation, root cause analysis (RCA), corrective and preventive actions (CAPA), and validation that fixes are effective.
- Improve: Influence upstream changes (engineering standards, sourcing/contract terms, repair strategies, inventory disposition) based on measured outcomes.
- Communicate: Publish clear leadership-ready reporting that highlights risks, trends, top offenders, actions in flight, and realized operational/financial impact.
Success in this roll:
- Clear visibility into hardware quality performance by part and supplier.
- Reduced DOA, failure, and NTF rates through targeted actions.
- Improved supplier accountability and traceability at the serial number level.
- Strong alignment between Supply Chain, Service Assurance, Engineering, Service Delivery, and Field Operations on quality priorities.
- A scalable quality program model adopted across all suppliers
- Design, implement, and manage an end-to-end hardware quality program covering new, used, and repaired equipment.
- Establish program objectives, success metrics, governance cadence, and continuous improvement roadmap.
- Own program outcomes, including quality performance trends, root cause identification, corrective actions, and measurable results.
- Establish regular, effective communication with stakeholders and senior leadership to drive program forward.
- Install DOA (Dead on Arrival) rates - new, used, and repaired
- Operational failure rates
- MTBF (Mean Time Between Failure)
- Spares DOA rates - new, used, and repaired
- Repair NTF (No Trouble Found) rates
- Analyze trends to identify high risk parts, systemic issues, and supplier or process gaps.
- Translate data into clear insights and recommendations for leadership and stakeholders.
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- NETS - network performance and reliability insights
- Service Assurance - operational failure trends and field impact
- Engineering / Planning - design, standards, and part performance
- Service Delivery - installation readiness, ontime completion, repeat visits, and customerimpacting failures
- Field Operations - installation, repair, and replacement feedback
- Strategic Sourcing - supplier accountability, contracts, and quality clauses
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- Drive alignment on quality priorities, corrective actions, and escalation paths.
- Facilitate regular reviews with internal teams and suppliers to ensure transparency and follow-through.
- Establish standard processes for issue escalation, root cause analysis, corrective action plans, and validation of improvements.
- Influence upstream changes in sourcing, repair strategies, and inventory disposition based on quality outcomes.
- Prepare executive level summaries highlighting risks, improvements, and financial or operational impacts tied to quality.
- Clear visibility into hardware quality performance by part and supplier.
- Reduced DOA, failure, and NTF rates through targeted actions.
- Improved supplier accountability and traceability at the serial number level.
- Strong alignment between Supply Chain, Service Assurance, Engineering, Service Delivery, and Field Operations on quality priorities.
- A scalable quality program model adopted across additional suppliers beyond the initial Ciena pilot.
- Bachelor's degree in Supply Chain, Engineering, Operations, or a related field (or equivalent experience).
- 5+ years of experience in supply chain operations, quality management, hardware lifecycle management, or program management.
- Demonstrated ability to build and lead complex, cross-functional programs with measurable outcomes.
- Strong analytical skills with the ability to translate quality data into clear, actionable insights.
- Experience working with OEMs, repair vendors, and strategic suppliers.
- Ability to clearly and effectively communicate both verbally and in writing with all levels of the organization, including frontline teams, cross-functional partners, suppliers, and executive leadership.
- Proven capability to influence beyond direct management structure and drive alignment across diverse stakeholder groups.
- Experience with network or telecom hardware environments.
- Familiarity with reliability metrics (DOA, MTBF, failure rates) and root cause methodologies.
- Experience implementing pilot programs and scaling them enterprisewide.
- Strong executive communication and stakeholder influence skills.
Location Based Pay Ranges
$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
- Benefits
- Bonus Structure
#LI-Remote
#HR-1
Requisition #: 342304
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the ...
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About Lumen Technologies
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Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.
Industry
Media and telecom
Company size
10,000+ Employees
Headquarters location
Monroe, LA, US
Year founded
1968