Operations Program Manager Jobs in Issaquah, WA (NOW HIRING)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

We're investing in program managers who are energetic, eager to learn, flexible and capable of managing large scale/complex engineering projects in a fast-paced environment through innovative AI-enhanced approaches.

As an Operations Program Manager, you'll be responsible for directly supporting and engaging in the work, teams and projects of the Sensor Foundations Platform Group. This group extends CrowdStrike's mission of "stopping breaches" by building robust sensor infrastructure, platform engineering capabilities, and cloud services that power our endpoint security platform.

We're seeking an Operations Program Manager to transform how we manage complex sensor platform engineering programs through AI-enhanced workflows and traditional program leadership. You'll directly support the Sensor Foundations Platform Group's platform engineering, cloud engineering, and sensor core teams while building intelligent systems that revolutionize program management practices across CrowdStrike's engineering organization.

This role combines hands-on program leadership (managing large platform and cloud engineering teams across geo-locations) with developing AI-powered solutions that automate routine tasks, surface insights, and enhance decision-making for sensor infrastructure and platform engineering programs. You'll work closely across functional teams and across geo-locations in Europe and the United States to collaborate and ensure dependencies are well known, critical issues are identified and driven to resolution.

This role is hybrid, on-site in either our Sunnyvale or Redmond Office. Candidate should be comfortable visiting the office 2-3 times a week and should be within a commutable distance (within 30-miles).

What You'll Do:

Program & Operations Management (70%):

• Partner and facilitate directly with platform engineering, cloud engineering, and sensor core teams at all levels; from debugging deployment issues with engineers to providing executive updates on project initiatives.

• Demonstrate technical fluency in architecture, cloud infrastructure, build systems, and platform engineering practices in order to align with business objectives and drive project deliverables, resources, and timelines.

• Drive operational decision-making processes, facilitating discussions between engineering teams to resolve architectural challenges, infrastructure dependencies, and build system optimizations, exercising sound judgment in decisions involving people, data, and technology trade-offs.

• Create and drive operation schedules for sensor foundations activities, working with engineering management on task assignments and managing progress of portfolio phases through detailed implementation tasks, including dependencies within and across Product and Platform Groups.

• Collaborate with multiple worldwide business units (including platform engineers, cloud engineers, SREs, product management, and other engineering teams) to clearly identify, explain, and communicate process involvement, goals, expectations, and deliverables for sensor infrastructure programs, ensuring alignment with strategic imperatives and customer-facing security capabilities.

• Proactively track status of platform engineering activities and ensure schedules and priorities are met for sensor releases, infrastructure scaling, and build system improvements.

• Ensure critical infrastructure issues are identified, tracked through resolution, and escalated appropriately, creatively addressing complex problems and managing risks at both project and cross-portfolio levels.

• Manage daily/weekly communication and status reporting for complex sensor platform activities.

• Support distributed teams and cross-functional partners on frameworks and shared accountability, synthesizing processes to drive aligned, executable outcomes across the organization.

AI Tooling Creation (30%):

• Build AI-powered dashboards and automated reporting systems using Claude skills and agentic workflows for operations monitoring and insights.

• Create intelligent integrations between CS business, Jira, GitLab, monitoring tools, and build systems that surface organizational health and procedure risks automatically.

• Develop AI agents that proactively identify process and team bottlenecks, lack of resource utilization, team organizational health, and resource scaling opportunities.

What You'll Need:

Program Management Excellence:

• 5+ years managing complex platform engineering and infrastructure programs with 100+ engineers.

• Jira proficiency and Agile/Scrum methodology experience.

• Proven track record owning programs/portfolios of products/features, scoping requirements, and planning milestones.

• Solid organizational awareness with ability to navigate complex organizational structures, manage cross-functional stakeholders in dispersed portfolios, and understand how Sensor Foundations work connects to enterprise strategy.

• Ability to extrapolate context from complex technical conversations and provide teams with valuable summations around action items and next steps.

• Attention to detail with ability to make logical, timely decisions in fast-paced environments.

• Excel at proactively driving results while serving as an active resource for technical teams.

AI Development Capabilities:

• Hands-on experience with agentic AI tools (Claude Code, GitHub, Copilot) as daily workflow accelerators.

• Ability to build Claude skills, AI workflows, and prompt engineering solutions.

• Experience integrating AI into existing enterprise workflows and infrastructure tools.

• Comfort with light development in Python or Go for AI automation scripts.

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Leadership & Communication:

• Experience managing distributed platform and cloud engineering teams across timezones.

• Excellent written and verbal communication skills with ability to traverse seamlessly between strategic direction and tactical execution.

• Exceptional relationship-building skills that create impact beyond individual contributions, fostering collaboration across organizational boundaries.

• Must work effectively with cross-functional groups across divisions worldwide as part of a collaborative team.

Platform Engineering Domain Knowledge:

• Experience supporting platform engineering portfolios that drive infrastructure, build systems, cloud architecture, and system reliability.

• Deep familiarity with build systems, deployment automation, infrastructure monitoring, and platform scaling.

• Knowledge of sensor core technologies, endpoint platforms, and system performance optimization.

Bonus Points:

• Background building platform engineering tools or infrastructure automation.

• Experience with AI-enhanced infrastructure management platforms.

• Familiarity with enterprise AI deployment and change management in cloud environments.

• Experience with sensor technologies, endpoint security platforms, or distributed systems reliability engineering.

• Knowledge of cost optimization strategies for cloud infrastructure and platform engineering operations.

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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