Operations Program Coordinator Jobs in Portland, OR

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.

At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.

GENERAL DESCRIPTION OF POSITION:

The Peer Learning Program Coordinator collaborates with library faculty and staff, academic faculty, and other campus partners to develop, implement, and coordinate peer tutoring services delivered by the Center for Learning and Student Success (CLASS) to improve student success and retention. Responsibilities include providing strategic direction and management for CLASS in collaboration with the Health Sciences Student Success Librarian and Dean of Libraries and Academic Innovation, supervising and delivering training for undergraduate peer tutors, and building partnerships with academic student support services across the university. This position reports to the Dean of Libraries and Academic Innovation, is a member of the Library Faculty, and works as a library team member in a rapidly changing, technology-rich environment. Library faculty members are expected to engage in university and professional service, as well as relevant scholarly activities that advance personal and institutional practice. This is an 11-month annual contract on an extended-term track appointment. 

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Serve as the primary coordinator for the Center for Learning and Student Success (CLASS), advancing equitable, strengths-based student learning support and services that promote academic success for all students.
• Hire, train, and supervise undergraduate peer tutors, providing ongoing training and development in evidence-informed teaching, learning, and tutoring practices.
• Coordinate the ongoing development and improvement of CLASS programming in collaboration with the Health Sciences Student Success Librarian to support student engagement, persistence, and academic success.
• Collaborate with divisional faculty to develop and align peer learning support services and programming with course learning outcomes and instructional goals.
• Collaborate with the academic support staff and divisional faculty to contribute to instruction, workshops, and online learning resources that support undergraduate students' academic skill development and success.
• Collect and analyze CLASS data and student learning outcomes to inform continuous improvement of services.
• Conduct outreach to undergraduate students, divisional faculty, and campus partners to promote awareness and utilization of CLASS services.
• Coordinate administrative functions of CLASS, including budget monitoring, communications, data reporting, and other operational activities that support the delivery of student services.
• Administer the CLASS tutoring management system as the primary point of contact, collaborating with the Health Sciences Student Success Librarian to ensure effective system maintenance and operations that support student access to tutoring services.
• Represent CLASS in campus partnerships, student success initiatives, and relevant library and campus committees, contributing to university efforts that support student engagement, persistence, and academic success.
• Participate in collaborative efforts within the Libraries to advance equitable student services that are responsive to the academic needs of students from diverse backgrounds, with particular emphasis on early-stage undergraduates, transfer students, and nontraditional students.
• Fulfill the responsibilities of a library faculty member by participating in shared governance, university and professional service, and scholarly/creative activities that inform the duties of this position.
• Perform other duties as needed/required.

JOB SCOPE:

The Peer Learning Program Coordinator is responsible for leading the Center for Learning and Student Success (CLASS) in collaboration with the Health Sciences Student Success Librarian. This includes direct management, supervision, and development of all undergraduate services and programming for CLASS, and assessment of all CLASS services. This position works closely with the Health Sciences Student Success Librarian, who is responsible for the supervision and training of graduate and professional-level peer tutors in CLASS. This position is based on the Forest Grove Campus. 

SUPERVISOR RESPONSIBILITY:This position is responsible for the hiring, supervision, and scheduling of undergraduate-level student employees for CLASS.

MINIMUM REQUIRED QUALIFICATIONS-EDUCATION AND/OR EXPERIENCE:

• Master's Degree or higher in education, teaching, or learning sciences; or Master’s Degree or higher in another field plus a least one year of experience working in academic support programs.
• Demonstrated experience with providing training and/or instruction for adult learners, or equivalent activities.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:

The successful candidate will demonstrate the following:

• Ability to apply teaching and learning principles and evidence-informed practices to design and deliver instruction and training across multiple modalities.
• Commitment to equity, diversity, inclusion, accessibility, and strengths-based approaches to supporting student success.
• Ability to effectively supervise, support, and develop student employees or team members.
• Strong organizational and project management skills, including the ability to prioritize multiple projects, manage timelines, maintain accurate records, and respond to students and colleagues in a timely manner.
• Understanding of assessment practices, including the ability to collect and use data to evaluate services and inform continuous improvement.
• Knowledge of factors that contribute to student persistence, retention, and academic success.
• Strong interpersonal and communication skills, including active listening, cultural responsiveness, and the ability to adapt communication styles to diverse audiences.
• Ability to work effectively both independently and collaboratively in team environments, including flexibility, adaptability, and responsiveness to diverse perspectives and needs.
• Critical thinking and analytical skills for problem-solving and decision-making.
• Proficiency with educational technology, learning management systems, and online collaboration tools.

ADDITIONAL PREFERRED QUALIFICATIONS:

• Demonstrated knowledge of best practices for peer academic support programs.
• Experience using Accudemia or equivalent tutoring center management systems.

WORKING CONDITIONS:

Academic library environment, working in public areas and in an office environment. This position is primarily on-site, with potential for a hybrid arrangement based on candidate experience and performance. Primarily sedentary work that requires sitting and using a computer. This job is not exposed to adverse environmental conditions. Faculty, exempt, non-tenure-track, full-time, year-round (11-month) contract. Faculty rank (assistant professor, associate professor, or professor) is negotiable.
 

APPLICATION PROCESS:

To apply, please upload your resume,  cover letter and three professional references along with your Paycom application.  Persons who do not follow and complete the application process are not applicants and will not be considered for employment.

Applications received by September 14 will receive priority consideration

Only qualified applicants will be contacted for an interview. During the selection process, we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.

Applicants must be legally authorized to work in the United States at the time of hire and continue to work without employer visa sponsorship, now or in the future.

At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity-minded, and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. As we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees.

Studies have shown that women and people of color are less likely to apply for jobs where they are unsure if they can perform every function in the job description. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about how your background and skill set may qualify you for the role.

We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset-based mindset so that everyone is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed.

COMPENSATION AND BENEFITS

We offer a comprehensive benefits package for qualifying employees. Current benefits include:

• Generous paid time off (for vacation, holidays—including winter break—and sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Generous retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• On-campus benefits, including free access to our sports facility and library
• Discounts on campus food, bookstore purchases, clinic services.

EQUAL OPPORTUNITY EMPLOYMENT:

Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups.

NOTICE OF NONDISCRIMINATION POLICY:

Pacific University makes all employment decisions without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristics protected by applicable law. Applicable laws include, but are not limited to, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way, Forest Grove, OR 97116 or via email at provost@pacificu.edu.