Operations Process Manager Jobs in Baltimore, MD

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world? 

Connecting Continents. Impacting Communities. 

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns. 

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career. 

Position Overview

SubCom's Fleet Operations Manager is responsible for managing the movement of vessels in accordance with organizational policy and procedure to comply with relevant local, country and international laws and processes.  Fleet Operations Managers coordinate cross-functional teams and serve as liaison between project coordinators and line management. They review the status of projects and budgets, manage schedules and prepare status reports. Fleet Operations Managers assess project challenges and develop solutions to meet productivity, quality, and client-satisfaction goals and objectives. 

• Manage the movement of vessels in and/or out of the country in accordance with organizational policy and procedure, and to comply with relevant local, country and international laws and processes.
• Research, nominate, and monitor local suppliers/agents for vessel business on behalf of the company in and/or out of the country in accordance with organizational policy and procedure, and to comply with relevant local, country and international laws and processes.
• Manage day to day processing of accounts receivable and payable, using Oracle, Vision360 and ShipNet, producing reports as requested, and organization of fiscal documents as it relates to vessel/ agent disbursement accounts, processing agent bills for payment, and agent reconciliations.
• Invoicing to funding sources, including calculation of completed units of service, and ensuring accuracy of invoices, especially as it relates to vessel agencies including credits and agency fees for payment.
• Improve the operational systems, processes and policies in support of SubCom’ s mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
• Play a significant role in long-term planning, including initiatives geared towards operational excellence.
• Liaise with the vessel Master as the First Point of Contact for daily operations
• Produce and maintain Operational Directives
• Review and authorize ShipNet Purchasing Requests in accordance with the TCSC Purchasing Manual
• Update vessel schedules and schedule forecasts in the Ship Tracking Report
• Collaborate with the vessel Master to produce, monitor and maintain vessel budgets
• Collaborate with the vessel Master to produce the monthly, quarterly and annual vessel budget review
• Collaborate with the fleet and management to research and implement Standardization Initiatives
• Communicate with Port Agents, make nominations and review Agent Disbursement Accounts
• Collaborate with the Master to ensure vessel project readiness (i.e. appropriate stock of cable gear etc. is on board)
• Collaborate with the Master, Port Engineering, Submersibles, Compliance and other IP Department Heads to optimize port activities and inspections
• Liaise with Permitting Managers to provide details as required in support of project and vessel permitting
• Collaborate with the Purchasing and Logistics Department to assist in determining deliveries for their respective vessels for each port call
• Collaborate with the Marine Personnel department to assure the vessels are appropriately manned to meet the Minimum Safe Manning and project requirements

Qualifications

• Initiative and self-motivated; results focused
• Strong analytical and problem-solving skills
• Excellent communication skills both verbal and written
• Strong customer focus
• Excels at operating in a fast pace, community/team-oriented environment
• Proficiency in Microsoft Office applications
• Demonstrated experience in developing, coordinating and implementing plans, policies and procedures in support of organizational strategic objectives.
• Demonstrated experience developing and managing operational budgets and sound understanding of financial management principles.
• Bachelor’s Degree in Business, engineering or related field
• 2+ years’ experience sailing as an officer or working in port or vessel management operations.
• Experience onboard cable vessels as a deck or engine officer is preferred

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. 

Our selection procedure is based on local, state and federal law.

Please be sure to attach a resume to your application. We are not able to consider applications without a resume. 

BENEFITS 

SubCom offers a comprehensive benefits package, including but not limited to: competitive salaries, medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, paid holidays, tuition reimbursement, adoption assistance, and a 401(k) plan with generous company match. Additionally, some positions may be eligible for shift differential. 

AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY 

SubCom is committed to providing a work environment that prohibits discrimination based on age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation. 

SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. While the company's origins date back to the mid-19th century, SubCom has deployed enough cable to circle the equator more than 25 times since its entry into the communications industry in 1955.

SUBCOM’S CORE VALUES 

Quality - Accountability - Teamwork - Innovation