Operations Performance Manager Jobs in Springfield, NJ

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

TheAirbelImpact Lab is the IRC's "R&D" unit, working to maximize the impact of every humanitarian aid dollar through rigorous testing, innovativenew solutions, and evidence-based scaling. We have led the field in impact measurement and cost analysis, and we drive breakthrough innovations that achieve 10x scale potential, 2x greater impact, and 20% more cost-effectiveness than existing solutions. Our Strategy & Delivery team enables this work by building and delivering the systems, processes, and other infrastructure that help ensure the department is efficient, high-performing, and high-impact.

Job Overview:

We are hiring a Manager, Planning & Performance to own and run the departmental infrastructure that keepsAirbelstrategically on track. This roleis responsible forthe systems, processes, and routines that enable the department to set goals, manage performance, share knowledge, and learn from results. It is a role for someone who combines strategic thinking with operational follow-through - someone who can design an OKR frameworkand alsobuild the tracking dashboard, run the data collection, and present findings to leadership.

The Manager, Planning & Performance will ownAirbel'sannual planning cycle, knowledge management architecture, and keypeopleoperations processes. They will work closely with portfolio teams, the finance and operations team, and the Director of Strategy & Delivery to ensure departmental systems are clear, efficient, and continuously improving. The role also coordinates criticalpeopleoperations cycles (performance reviews, promotions, recruitment support) ensuring these processes run smoothly for staff and leadership alike.

ThisManagerwill use AI tools to make the systems they build andmaintainmore efficient - for example, automating reporting workflows, improving the discoverability of knowledge management resources, or streamlining data collection. Candidates should bring demonstrated experience using AI tools professionally and a drive to find new ways to reduce manual overhead through smart automation.

The ideal candidate thrives in entrepreneurial and adaptive environments and meets shifting needs and priorities with agility, curiosity, and a strong service orientation. Some quarters will emphasize building or piloting new tools and processes; others will focus on maintenance, refinement, and reporting cycles. This is a broad-scope role with wide latitude and real ownership - you will shape how an entire globally recognized R&D lab sets direction, tracksprogress, andlearns from its work. Successrequiressomeone who can prioritize ruthlessly, build systems that scale, and bring clarity to complexity.

Major Responsibilities:

Strategic Planning & Performance

• OwnAirbel'sannual planning cycle:translatestrategic direction into departmental and sub-departmental OKRs, workingwith portfolio leads to set measurable goals aligned to the Delivery Letter.

• Design andmaintaindata collection processes, indicators, and reporting mechanisms -leveragingAI-enabled tools where possible - that give leadership clear,timelyvisibility into progress.

• Synthesize and present periodic progress reports to leadership, surfacing trends, risks, and opportunities to inform decision-making.

• Coordinate efforts to advance the department's GEDIobjectiveswithin the annual planning and monitoring cycle.

Knowledge Management & Learning

• Own the architecture for howAirbelgathers, stores, organizes, and shares information across a distributed, multi-disciplinary team.

• Maintain intuitive, reliable systems and routines - from centralized repositories and documentation standards to synchronous learning sessions - exploring AI and smart automation to reduce manual upkeep and improve discoverability.

• Build lightweight, sustainable processes for capturing project-level lessons and making them accessible across teams.

• Ensure critical documentation and file management is current, well-organized, and easy to navigate.

Departmental Meetings & Knowledge Sharing

• Plan andfacilitatedepartmental meetings with effective agenda development, facilitation, and follow-up that inform, inspire, and enhance learning.

• Identifyand create opportunities for cross-team knowledge sharing, ensuring meetings andconveningssurface insights and lessons that strengthenAirbel'scollective work.

• Foster a culture of transparency and collaboration through regular communication routines and engagement initiatives.

People Operations Coordination

• Facilitate and project-manage the department's annual performance evaluation cycle, ensuring timelines, communications, and deliverables run smoothly.

• ManageAirbel'sannual Pulse survey end-to-end, from design and execution to data analysis and presentation of findings to leadership.

Job Requirements:

• 6-8 years of experience in strategic planning, operations, or a similar role in a complex, global organization - ideally in a humanitarian, development, or research context.

• Demonstrated ability to design, build, and improve organizational systems and processes (e.g., goal-setting frameworks, knowledge management infrastructure, reporting dashboards, governance routines).

• Strong experience with OKR or similar performance management frameworks, including the ability tofacilitategoal-setting processes with diverse stakeholders.

• Proven facilitation skills with experience leading meetings, workshops, and cross-functional convenings that drive alignment and action.

• Strong technical skills with productivity and project management tools (e.g., Microsoft 365, Power Automate, Excel scripting) anddemonstratedability to build AI-enabled workflows for reporting, knowledge management, and process automation.

• Excellent organizational skills, strong attention to detail, and a proven ability to manage multiple competing priorities in a fast-paced environment.

• Strong interpersonal and cross-cultural communication skills (written and verbal) to engage diverse global stakeholders, gather feedback, and drive adoption of new processes and tools.

Compensation: (US: $94,000 - $110,000/ UK: 58,736 - 68,526) Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Working Environment:Hybrid or fully in-office are both options.

UK Candidates: Candidates must have the right to work in the UK.

IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided with reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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