Operations Performance Manager Jobs in Spokane, WA

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is responsible for delivering a highly productive, efficient, and safe kitchen operation that produces daily meal service for the Catalyst Emergency Supportive Housing Program. This position will support the development of a comprehensive food service program that provides breakfast, lunch, dinner, and snacking service to all program residents. The Lead Kitchen Operations Assistant must utilize knowledge and experience within the food service industry to support the delivery of healthy food choices at Catalyst.

Job Duties/Responsibilities

To perform this job successfully, an individual must satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

1. Manage and assess food service goals and execution of action plans to ensure the Catalyst Emergency Supportive Housing program is most effectively meeting the individual and collective nutritional needs of program residents.
2. Support the convenience food and snacking operation within the Catalyst property, including all vending resources and the Catalyst-run token store and missed meal program.
3. Support in the planning of weekly menus and meal execution by accurately forecasting food and equipment needs while monitoring program enrollment, and meal utilization data, and driving down program food costs through accurate inventory controls.
4. Ensure that all food preparation and sanitation practices are by appropriate Washington State and Spokane County health codes.
5. Support the development of Food Service operations, safety, and equipment maintenance protocols for the Catalyst Program, including an annual audit of all policies and procedures to ensure accuracy and staff adherence to performance to standard(s).
6. Manage the safe operation of all kitchen equipment and ensure equipment maintenance and repair costs are accurately communicated to program leadership for approval and authorization.
7. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client-protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
8. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
9. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
10. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
11. Perform as a team member to ensure that productivity outcome measures are achieved.
12. Perform related functions necessary to support the mission and core values of Catholic Charities.
13. Oversee the logistics of deliveries and pickups of all donations.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill, and/or ability required to perform this job.

• A passion for food.
• Experience working in a professional kitchen.
• Experience running your section in a professional kitchen.

Education/Experience: To perform this job successfully, an individual must have a High School Diploma or a General Education Degree. A minimum of 5 years' experience in institutional cooking or an equivalent combination of education and experience within the Hospitality industry. Knowledge of State & Federal regulations and food quality standards including health guidelines and Safety and sanitation standards. Must be able to adapt recipes to serve large groups.

Certificates/Licenses:To perform this job successfully, an individual must have a Food Handler's Permit and a valid driver's license. Successfully pass background checks applicable to the position.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularlysit, stand, climb, walk, hear/listen, talk.
• Frequently lift to 50 pounds, pull/push, carry, grasp, reach, taste, smell
• Occasionallycrawl, kneel, stoop.
• See 20+ feet, with or without corrective lenses, and differentiate between colors, and ability to focus.
• Ability to operate standard kitchen equipment.

Mental & Other Skills/Abilities:To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance:ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability:
  working knowledge of Word Processing software, Spreadsheet software, Internet software.

• Dependability:ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills:ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population's culture and socioeconomic characteristics.
• Judgment:ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability:ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Ability:abilityto add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination:the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability:ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of a similar nature.
• Quality Management:ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one's work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability:ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions:exposed during a shift to constant or intermittent sounds at quiet to moderate levels of sound depending upon the activities.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
• Heat:subject to high temperatures
• Cold:exposed to low temperatures
• Atmospheric Exposures:exposed to dust, fumes, vapors, or mist.