Operations Performance Manager Jobs in Kent, WA (NOW HIRING)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

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To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Payment Performance Manager I

Expedia Global Payments (EGP) designs and operates the payment experiences that power travel across Expedia Group's brands. We support a broad range of payment products, options, and currencies, delivering frictionless, secure, and efficient payment experiences for travelers and partners worldwide.

As a Payment Performance Manager I, you will be part of a small, collaborative team responsible for improving the performance, compliance, and scalability of payment products and methods, with a strong focus on legal entity onboarding (manual efforts and automation), payment performance and merchant fee optimization.

This is an individual contributor role focused on payment performance and cross-functional coordination, in close partnership with analytics, product and operations teams.

In this role, you will:

• Be an individual contributor focused on payment performance, analytics, and cross-functional coordination rather than software development, with no direct reports

• Build and use automation (including AI or machinelearningdriven tools) to enhance KYC workflows, streamline onboarding, and reduce manual effort and friction

• Support manual efforts to onboard legal entities onto third-party platforms

• Programmatically assess the operational performance of payment products and methods

• Comfortably build, monitor, and interpret key performance indicators (KPIs)-including payment approval rates & merchant fee rates-by designing the underlying metrics, reports, and dashboards needed to detect trends, identify areas for investigation, and resolve performance issues.

• Ensure issues are routed to the correct owners, transparently tracked to resolution, and managed with clear communication, accountability, and follow-through

• Collaborate in crossfunctional triage and resolution of high impact issues, partnering closely with Payment Operations, Business Intelligence, Product, Engineering, Legal/Compliance, and external payment partners and fintechs. Prioritize and manage a backlog of product performance and operational improvement opportunities, aligning priorities with internal stakeholders and Payment Partner Management.

• Comfortable presenting to and reporting out across large, cross-functional groups and audiences of varying seniority, confidently sharing KPIs and merchant performance readouts, surfacing issues, and proposing resolutions in partnership with a supportive broader team.

• Drive continuous improvements to payment products, partner onboarding, and payment experiences to support scalable, compliant growth across payment methods, products, and regions

Minimum Qualifications:

• You have a bachelor's degree in business, Finance, Economics, Engineering, or a related technical field; or Equivalent related professional experience

• You have 2 years of experience in payments, financial operations, e-commerce, or a related domain, ideally in consumer and/or B2B payments

• You have experience working with operational products, fintechs, or large ecommerce merchant organizations

• You have functional experience or formal education in product management, business programs/program management, product analytics, or a related field

• You are comfortable using data, dashboards, and KPIs to monitor performance, identify issues, and recommend improvements

• You have a proven ability to drive business value through systematic, incremental process and product improvements

• You build strong relationships with crossfunctional teams and external partners, and you are comfortable leading workstreams without formal authority

Preferred Qualifications:

• Experience using AI or machinelearningdriven tools (for example, anomaly detection, forecasting, decisionsupport dashboards) in a payments, financial operations, or ecommerce environment, including defining and tracking KPIs to measure impact

• Experience utilizing Agentic AI to improve, operationalize, or automate repetitive processes in payment, risk, or financial operations, including identifying opportunities to build agents or tooling that reduce manual effort and friction

• Experience building and maintaining dashboards in Tableau is a plus

• Experience coordinating or managing crossfunctional programs with clear roadmaps, milestones, and stakeholder communication across Product, Operations, Engineering, and external partners

• Proficiency in multiple languages is a plus

The total cash range for this position in Seattle is $92,500.00 to $129,500.00. Employees in this role have the potential to increase their pay up to $148,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.