Operations Performance Manager Jobs in Kent, WA (NOW HIRING)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Are you ready to architect the digital backbone of tomorrow? We're seeking a CDR Network Plan Performance Manager to drive root cause analysis of build plan misses, identify systemic gaps in planning assumptions, and lead improvement initiatives that raise the bar on plan accuracy and execution reliability. The build plan determines what and how many server racks we can build each week given material and capacity constraints across a 13-week rolling horizon. You will be embedded in this end-to-end process - examining every input and assumption to ensure we are measuring what matters and improving where it counts. As the CDR planning function matures and additional planning elements are introduced (e.g., Landing Plan), the scope of this role will expand accordingly.
The ideal candidate is a data-driven problem solver with deep supply chain or operational planning experience, a relentless curiosity for understanding "why," and the ability to translate analytical findings into actionable process improvements at scale.
Key job responsibilities
Root Cause Analysis & Investigation: Conduct structured root cause analyses (RCAs) on build plan misses - investigating material availability, capacity constraints, vendor delivery, and other inputs that drive the 13-week build horizon. Investigate planning assumptions and inputs to determine where breakdowns occur - distinguishing between data quality issues, process gaps, constraint modeling errors, and execution failures. Document findings with clear causal chains and evidence to support corrective action recommendations.
Performance Measurement & Metrics: Develop and maintain performance metrics that track build plan adherence (racks planned vs. racks built per week), assumption accuracy, and supply chain input reliability. Build dashboards and reporting mechanisms to provide visibility into performance trends, miss categories, and improvement trajectories. Analyze historical performance data to identify recurring patterns, seasonal effects, and systemic vulnerabilities.
Improvement Initiatives: Own and drive improvement initiatives end-to-end - from problem identification through solution design, implementation, and impact measurement. Partner with Build Plan, Landing Plan, Supply Chain, and Engineering teams to implement process changes that address identified root causes. Develop business cases for improvement investments and track ROI of completed initiatives.
A day in the life
Cross-Functional Collaboration & Influence:
- Work across organizational boundaries to gather data, validate hypotheses, and drive alignment on corrective actions.
- Present findings and recommendations to senior leadership, translating complex analyses into clear narratives.
- Participate in planning forums and reviews, representing the performance perspective and advocating for data-driven decision making.
Process & Framework Development:
- Contribute to the development of performance management frameworks, RCA methodologies, and miss categorization taxonomies.
- Identify opportunities to automate performance tracking and anomaly detection across the build plan cycle.
- Document best practices and develop playbooks for recurring analysis patterns.
- As new planning elements (e.g., Landing Plan) are introduced to CDR, extend performance frameworks to cover the expanded scope.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- Bachelor's degree, or Master's degree in supply chain management, operations, engineering, analytics or related field
- Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Knowledge of supply chain planning concepts (demand planning, capacity planning, material planning, SIOP/IBP)
- 7+ years of supply chain, operations, program management, or technical project management experience
PREFERRED QUALIFICATIONS
- Experience with enterprise-scale infrastructure or development-based cloud programs/projects in a related industry
- Experience with build plan / S&OP adherence measurement and variance analysis
- Background in continuous improvement methodologies (Six Sigma, Lean, Kaizen)
- Experience working across multiple planning horizons (strategic, operational, tactical)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually