Knowledge Operations Manager Jobs in Spokane, WA

Description

The Operations Manager/Delivery Lead role is a key role within TEKsystems Global Service’s (TGS) organization and functions in the execution of day-to-day activities in support of multiple customer engagements. A successful Operations Manager/Delivery Lead possesses strong collaboration and partnership skills for supporting processes and technologies that assist in driving successful outcomes. They are proactive and follow leadership guidance. This role may require travel on a limited basis.

Essential Job Duties and Responsibilities:

• Plans & Aligns: Understands customer expectations and technical requirements for the work to be delivered.

• Customer Focus: Manages customer requirements to ensure contract compliance and satisfaction.

• Delivery Focus: Supports onboarding of new hires in the client system, supports virtual and on-site orientation of new hires

• Consultant Care: Builds strong relationships with consultants with consistent onsite presence, ensuring they feel supported and valued. Helps resolve HR and payment related issues for consultants.

• Ensures Accountability: Participates in regular checkpoints with customers, consultant teams, engagement teams, and solutions teams. Works independently with general supervision of project Engagement Manager.

• Documentation: Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes.

• Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms. Works with onsite teams to understand team dynamics and how to best structure shifts & teams to successfully support technology-specific processes.

• Risk/Issue Resolution: Manages issues and facilitates resolution, notifying all affected parties.

Behavioral Competencies and Responsibilities:

• Building Relationships: Commitment to open communication and serving others.

• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

• Action Oriented: emphasizes taking on new opportunities and tough challenges with a sense of urgency and enthusiasm.

• Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences.

• Instills Trust: Action-oriented and builds trust within the team and with clients

Skills

Project management, Project coordination, Solution delivery, Stakeholder management

Top Skills Details

Project management, Project coordination, Solution delivery, Stakeholder management

Additional Skills & Qualifications

•Client experience is preferred.

• Team Lead / Project Management experience

• Bachelor’s degree in STEM related field and/or hands-on experience in manufacturing, warehouse, or process-development settings.

• Exposure to Agile methodologies: Scrum, Kanban, SAFe

• PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification a plus.

Experience Level

Intermediate Level

This is a Contract position based out of Spokane, WA.

The pay range for this position is $40.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Spokane,WA.

This position is anticipated to close on Sep 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.