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Operations Performance Manager Jobs in Pocatello, ID

FORT HALL CASINO

Gift Shop Manager

Fort Hall, ID · On-site

$53K - $74K/yr

... performance and/or customer service levels. * Ensures the efficiency of the department's operations ... Inventory management. * Customer service standards. Skill in: * Operating various word-processing ...

Developmental Options

Habilitation Manager

Pocatello, ID · On-site

$55 - $75/hr

The Manager is responsible for staff training/competency, program implementation, performance ... Flexibility to work occasional evenings or weekends is necessary to support facility operations.

H&R Block

Multi-Office Leader

Pocatello, ID · On-site

Own revenue, growth, operational performance, and business outcomes across assigned offices ... Experience managing or partnering in operational areas such as facilities, staffing, or compliance

ARM Management Inc

General Manager

Pocatello, ID

The General Manager is ultimately responsible and accountable for all restaurant activities. The ... Move throughout the restaurant and observe restaurant operations and employee work performance.

ARM Management Inc

General Manager

Pocatello, ID · On-site

The General Manager is ultimately responsible and accountable for all restaurant activities. The ... Move throughout the restaurant and observe restaurant operations and employee work performance.

Alsco Inc

District Manager

Blackfoot, ID

$55K/yr

The District Manager oversees daily route operations, delivery performance, customer service, and service team members to ensure efficient and high-quality service. The District Manager reports ...

Alsco Inc

District Manager

Blackfoot, ID · On-site

$55K/yr

The District Manager oversees daily route operations, delivery performance, customer service, and service team members to ensure efficient and high-quality service. The District Manager reports ...

Wood Plc

Area Manager East

Pocatello, ID · On-site

Overview / Responsibilities The Area Manager is responsible for driving the successful operations ... and operational performance for assigned region; takes appropriate action based on performance ...

Burger King

Assistant Manager

Pocatello, ID · On-site

$13 - $15/hr

The Assistant Manager supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The Assistant Manager operates under the ...

Burger King

Assistant Manager

Pocatello, ID · On-site

$15 - $17/hr

The Assistant Manager supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The Assistant Manager operates under the ...

Burger King

Assistant Manager

Blackfoot, ID · On-site

$15 - $17/hr

The Assistant Manager supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The Assistant Manager operates under the ...

Burger King

Assistant Manager

Malad, ID · On-site

$13 - $15/hr

The Assistant Manager supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The Assistant Manager operates under the ...

Basic American Foods

Process Manager

Blackfoot, ID · On-site

$90 - $130/hr

Cost of Operations. Ensures efficient and effective resource use at the lowest cost for adherence ... Manages value stream performance by using Key Performance Indicators (KPI's) to ensure clarity of ...

Basic American Foods

Process Manager

Blackfoot, ID · On-site

... Operations. Ensures efficient and effective resource use at the lowest cost for adherence to ... Manages value stream performance by using Key Performance Indicators (KPI's) to ensure clarity of ...

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Showing results 21-40

All JobsOperations Performance JobsOperations Performance Manager JobsOperations Performance Manager Jobs in Pocatello, ID

Operations Performance Manager information

See Pocatello, ID salary details

$30.5K

$62.4K

$116.5K

How much do operations performance manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for operations performance manager in Pocatello, ID is $62,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $76,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operations performance manager?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.

How does an operations performance manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What does an operations performance manager do?

An operations performance manager oversees and improves the efficiency and effectiveness of business operations. They analyze performance data, develop strategies to optimize processes, and implement improvements to meet organizational goals, often using tools like performance metrics and process mapping. Strong analytical skills and knowledge of operational systems are essential for this role.

What are popular job titles related to Operations Performance Manager jobs in Pocatello, ID?

For Operations Performance Manager jobs in Pocatello, ID, the most frequently searched job titles are:

What job categories do people searching Operations Performance Manager jobs in Pocatello, ID look for?

The top searched job categories for Operations Performance Manager jobs in Pocatello, ID are:

What cities near Pocatello, ID are hiring for Operations Performance Manager jobs?

Cities near Pocatello, ID with the most Operations Performance Manager job openings:

Operations Performance Manager jobs near you
Infographic showing various Operations Performance Manager job openings in Pocatello, ID as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,662 per year, or $28.7 per hour.

Gift Shop Manager

FORT HALL CASINO

Fort Hall, ID • On-site

$53K - $74K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Develops and implements a strategic plan to maintain capacity to deliver services.

  • Oversees staffing, training, coaching, and evaluating department personnel to ensure effective operations.

  • Manages department operations, including inventory, sales goals, and customer service to achieve financial and service objectives.

Job description


JOB DESCRIPTION

POSITION TITLE

Gift Shop Manager

DEPARTMENT

Donzia

REPORTS TO

Hotel Executive Director

LICENSING LEVEL

SALARY GRADE

E02

FLSA STATUS

Exempt

POSITION SUMMARY

Accomplishes the Donzia Gift Shop’s strategic objectives by planning, organizing, and managing all daily operations while providing legendary customer service. Directs staffing and operations to ensure a positive customer service experience.   Creates an exceptional customer experience through expert product knowledge, cultural sensitivity, and attentive service. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations. 

 This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.


ESSENTIAL DUTIES & RESPONSIBILITIES

  • Develops and implements a strategic plan to maintain capacity to deliver services; establishes, implements and communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
  • Increases staff effectiveness by recruiting, selecting, orienting, training, coaching, counseling, rewarding and disciplining supervisors and team members; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
  • Hosts regular staff meetings to ensure communication among personnel regarding department-related activities.
  • Coordinates with supervisors to ensure departmental staffing is maintained within budgetary requirements.
  • Provides an authentic experience for our guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides legendary service.
  • Oversees and enforces the achievement of individual and team sales goals, utilizing data-driven performance management, strategic planning, and targeted training initiatives. 
  • Achieves the financial objectives of department by assisting with control and implementation over the budgetary processes.
  • Conducts evaluations of department’s services and works with supervisors to take appropriate steps to improve performance and/or customer service levels.
  • Ensures the efficiency of the department’s operations and maximum level of service is achieved through a culture of teamwork and consistency.
  • Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
  • Complies with and sets an example for all property and department policies and procedures. Develops and assists with the coordination of marketing efforts to grow the business by using innovative sales and marketing concepts.
  • Oversees inventory processing and audits; maintains complete and accurate inventory records.
  • Assists with supplier and vendor contract negotiations.
  • Receives, addresses and responds to guest inquiries, issues, and complaints. Adapts to business changes as they occur, including the understanding of the economics of the seasonal highs and lows for product purchasing, employee scheduling, business operation and customer relations. 
  • Builds business/market share by thinking of new ways to promote the company/shop by participating in local events to increase sales, recognition and profits.
  • Maintains a professional, organizational, and community reputation.
  • Contributes to a team effort and accomplishes related results as required.
  • Performs other duties as assigned.


KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

  • Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
  • Applicable federal, state, tribal, and gaming and tobacco laws, regulations, requirements, and principles.
  • Department organization, functions, objectives, policies and procedures. 
  • Native American culture and art. 
  • Cash handling, banking, budget preparation and administration, and general accounting methods and procedures. 
  • Retail sales and point of sale systems with an advanced level of proficiency.
  • Inventory management.
  • Customer service standards.
     

Skill in:

  • Operating various word-processing, spreadsheets, and database software programs in a Windows environment. 
  • Addressing and deescalating customer service issues while maintaining the integrity and values of the company
  • Preparing, reviewing, and analyzing operational and financial reports.
  • Supervising, training, and evaluating assigned staff.
  • Making effective decisions in emergency situations.
     

Ability to:

  • Communicate efficiently and effectively both effectively with all levels of employees and guests verbally and in writing, individually and in meetings.
  • Present effectively in group settings.
  • Uphold strong ethics and loyalty while maintaining a high level of confidentiality.
  • Establish and maintain good and respectable working relationships with individuals of varying social and cultural backgrounds.
  • Work independently and meet strict timelines.
  • Analyze situations and adopt appropriate courses of action.
  • Establish and maintain professional relationships with the public and co-workers.
  • Make solid decisions and exercise independent judgment.
  • Demonstrate leadership and professionalism at all times.
  • Demonstrate sensitivity to the needs of guests.
  • Remain calm in emergency or crisis situations.
  • Handle multiple tasks and meet deadlines. 
  • Work independently with minimal supervision.
  • Adapt to varying situations.
     

MINIMUM QUALIFICATIONS

  • High School Diploma or GED.
  • Four (4) years of progressive retail management experience.
  • One (1) year of management experience in a retail environment.
  • A combination of relevant education and related work experience may be considered. 
  • Valid driver’s license is required when driving vehicles for work-related purposes. 
  • Must be able to successfully pass a background screening / investigation according to the established requirements below.
  • Tribal and Native American preference shall apply to all positions.


CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

  • Must be able to submit supporting documentation of education and training to support qualifications.
  • Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable.

 Background Investigation Requirements

  • Pre-employment drug screen
  • Personal reference check and employment verification
  • Federal, State, and/or tribal criminal history backgrounds will be conducted


PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to sit; stand; walk; use hands to manipulate, touch, or grasp; and talk or hear.   The employee occasionally is required to reach with hands or arms; use a computer and cellphone/telephone; stoop, kneel, crouch, or crawl; and lift up to 50 pounds.  The employee may rarely climb or balance; and taste or smell.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee occasionally is exposed to dust, fumes, airborne particles, allergens, and/or second-hand smoke; and hostile, offensive, and / or violent individuals.


WORK ENVIRONMENT

Work is generally performed in an office or casino gift shop setting with a moderate noise level.  Evening and/or weekend work may be required.  Tight time constraints and multiple demands are common.   Travel is required for training, meetings, conferences, presentations, and other events.


Updated 07/24/2026