Operations Performance Manager Jobs in Garland, TX

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The National Performance Manager leads the strategy, planning, enablement, and execution of Financial Center events to support business growth. This role partners across Consumer Banking, Marketing, Compliance, Legal, Risk, controls and other key stakeholders to deliver scalable, compliant event programs aligned to enterprise objectives.

This candidate will translate strategy into execution by leading cross-functional initiatives, managing vendor partnerships, leveraging performance insights, and driving measurable business outcomes. Success requires strong relationship management, executive communication skills, strategic thinking, and the ability to influence across a matrixed organization.

Key Responsibilities:

• Lead the end-to-end strategy, planning, and execution of all Financial Center events
• Partner with Marketing, Compliance, Legal, Risk, controls and business leaders to ensure events meet regulatory and governance requirements
• Conduct routine reviews of the Client Management Center (CMC) Event Engine to ensure event compliance, providing targeted coaching and guidance when opportunities for improvement are identified
• Manage third-party vendors and oversee event planning, budgets, timelines, and execution activities (travel required)
• Analyze event performance and business results to identify opportunities and drive continuous improvement
• Develop executive-level communications, presentations, and performance updates
• Drive associate readiness and develop enablement resources to support consistent execution across the Financial Center network
• Influence stakeholders and lead cross-functional initiatives to achieve growth, client experience, and enterprise objectives

Required Qualifications:

• Proven success leading complex, cross-functional initiatives in a matrixed organization
• Strong relationship management and influencing skills without direct authority
• Experience developing and executing large-scale events, business development, or growth initiatives
• Knowledge of governance, risk, compliance, and vendor management practices
• Deep understanding of the Financial Center operating environment and performance drivers
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Advanced PowerPoint and Excel skills, including executive presentations and reporting
• Hands-on experience with Client Management Center (CMC) Event Engine, driving effective event execution and management
• Exceptional executive communication, presentation, and storytelling abilities
• Strong organizational and project management skills with the ability to manage multiple priorities and deliver results

Skills:

• Influence
• Issue Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Risk Management
• Business Operations Management
• Customer and Client Focus
• Decision Making
• Executive Presence
• Leadership Development
• Business Continuity Management
• Controls Management
• Monitoring, Surveillance, and Testing
• Problem Solving
• Process Mapping

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - Newport Beach - 500 Newport Center Dr - Newport Center (CA9165), US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)Pay and benefits informationPay range$140,300.00 - $177,400.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.